Whitepaper Library

TechZone360 offers this extensive library to help you productively perform research and analysis. Using simplified search criteria, this archive puts actionable, relevant information about communications and technology at your fingertips.

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Four Key Points for Putting Customers First

MaritzCX | 2/3/2016 9:21:04 AM

In a world where competitors can (and frequently do) copy products and undercut prices, deep, trusted customer relationships provide perhaps the only remaining competitive advantage that’s impossible to duplicate. But, of course, valuing customer relationships and creating them are two very different things.

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Hearing is Believing Sennheiser Headsets Offer Premium Sound Quality

Sennheiser | 2/3/2016 9:20:12 AM

Sennheiser is the world’s fastest growing headset manufacturer. It designs premium call center and office headsets, which are compatible with all major platforms, to organizations that range from small home offices all the way up to larger enterprise call centers. INTERNET TELEPHONY recently interviewed Tori Seliokas, channel manager CC&O at Sennheiser Electronic Corp., to learn more.

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How to Immediately Improve Customer Satisfaction and Save Money

JD Power | 2/3/2016 9:19:13 AM

Unfortunately, most organizations don’t get nearly enough out of their VoC programs and end up wasting their time and money, but there is hope.

The following tips provide fundamental insights that can help you maximize the effectiveness of your VoC program and help you identify your true strengths and weaknesses, understand what can be done operationally to improve, and which activities you should be prioritizing to drive profits.

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Customer Experience Check-up: Injecting Omnichannel Engagement into Your Contact Center

InMoment | 2/1/2016 9:31:39 AM

Poor customer experiences plague every business. They’re a symptom of many different business diseases. Some are preventable. Most are curable. Immunizations and remedies are available in the form of Voice of the Customer (VoC) programs, and they’re clinically proven to improve the health of your contact center.

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Customer Experience Assessment for Contact Center Pros

InMoment | 2/1/2016 9:30:45 AM

Discover how you stack up against your contact center peers when it comes to customer experience. Take our quick assessment, based on CCIQ’s latest Executive Report on the Customer Experience.

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The Value Challenge: Proving the Worth of Your Customer Experience

InMoment | 2/1/2016 9:29:20 AM

Your challenge is linking every little advantage gained from customer stories back to its effect on the bottom line. This workbook is designed to give you some working numbers based on results from other companies. The more you get your own numbers involved, the less hypothetical it will be.

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Multichannel vs. Omnichannel

InMoment | 2/1/2016 9:28:05 AM

Chock-full of valuable information, this white paper is designed to help your brand understand and implement an effective customer engagement strategy when moving into an omnichannel environment.

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Night of the Living Prepared: A Contact Center Zombie Guide

InMoment | 2/1/2016 9:27:02 AM

A zombie apocalypse is brewing. Multiple breeds of contact center zombies now roam your floors. To survive, you’ll need to be able to identify each strain and know where to aim your weapon.

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Altair Semiconductor Explains Why It’s Uniquely Positioned for the Job

Altair Semiconductor | 1/21/2016 1:17:51 PM

The Internet of Things is expected to change life as we know it – making our businesses, cities, and homes more efficient; our energy, industrial, and transportation systems safer; and our people healthier. But to enable IoT to meet its promise, and do no harm in the process, we need to make sure it is secure. Altair Semiconductor has designed its solutions with that in mind.

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Why LTE is the Clear Winner in Terms of Cost, Quality, and Scale

Altair Semiconductor | 1/21/2016 1:16:36 PM

If you follow the Internet of Things space, you may have noticed all the talk lately about low-power wide area networks. The argument from the LPWA crowd suggests that LTE is more than IoT needs, in terms of bandwidth and cost. Instead, LPWA proponents say, the world needs networks that are purpose-built for the IoT.

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Enabling Detection and Ranging for the Internet of Things and Beyond

Leddartech | 1/21/2016 1:15:35 PM

The IoT will soon interconnect all types of devices across numerous industries. With IoT’s expected growth, ubiquity and potential to reshape our daily lives, many anticipate that this trend will also lead to an explosion of the sensors market.

Rapid advancements in sensing are only reinforcing this movement. Smart sensors may represent just a small part of the IoT, but they will definitely play a vital role in its deployment and represent a key enabler for many new applications.

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Senet: The Right Choice for IoT Customers that Opt for LoRa

Senet | 1/21/2016 1:14:36 PM

The vast majority of machine-to-machine devices in place today rely on 2G cellular networks for their connectivity. But the wireless service providers that operate these networks are sunsetting them. That means organizations with existing connected device applications – as well as businesses that are now implementing new initiatives leveraging the Internet of Things – need to find other connectivity options. The good news is that Senet offers a solution that can support the vast majority of IoT applications for all verticals.

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M2M Pioneer Offers One-Stop Shop for IoT Solutions

Numerex | 1/21/2016 1:13:48 PM

Many companies today realize that they need an Industrial Internet of Things strategy, but really don’t know where to start. Furthermore, the deployment of even a modest IoT solution is a daunting task for any company. Most businesses quickly come to the realization that they lack the deep IoT domain knowledge necessary for success. That’s where Numerex says it can provide extremely valuable assistance.

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A LoRaWan Public Network in Action

Stream | 1/21/2016 1:12:11 PM

The media is overflowing with IoT predictions, specifications, and announcements about low-power wide area (LPWA) networks being deployed in many countries. These networks are primarily private networks supporting single tenant customers or standalone applications. Now public LPWA networks are being announced, but what are they doing? What value are they adding to the end consumer, and how are they delivering an ROI for the operator?

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Clinical Trial Data Collection Firm ERT Taps Vodafone for M2M

Vodafone | 1/21/2016 1:07:51 PM

Accurately remembering details after a period of time has passed can be challenging – even more so if you’re not feeling well. That’s why the electronic tracking and delivery of symptom improvement information by patients in pharmaceutical trials is so important. This process is dependent upon an available and reliable network that will get the information where it needs to go.

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