"As an innovative and progressive Tier 1 communications enabler based in the Channel Islands, JT Global was not afraid to consider new and innovative options to expand its wholesale service. While the option for a Cloud solution raised many questions for an operator with 130 years’ experience providing world-class products and solutions, it quickly became apparent that the ability to exploit new market opportunities rapidly, reliably and without disruption to the business was crucial. In this case study, the advantages of the DIGITALK Carrier Cloud to JT's business are outlined demonstrating the value that a Cloud solution can bring to leading wholesale termination providers."

Learn how to better manage an effective and efficient call center with a predictive dialer/call center solution from MDLsolutions.

Many mid-sized companies find themselves sacrificing either affordability or ease-of-use when selecting call center solutions. MDLsolutions has developed a software-based solution that is affordable, scalable and easy to install and maintain. The solution/predictive dialer is also feature-rich and comes with U.S.-based support.

Download this supplement to learn how MDLsolutions can get you on your way to a more productive call center.

A constellation of business requirements places new demands on IT professionals. The rapid speed with which the corporate operating environment moves has been well documented. Messaging middleware has transformed the way applications communicate and exchange information. Application integration has brought about significant advantages; however it has also brought about a need to track intangible, transient digital assets – business transactions. As the IT complexity grows, compliance and integration needs have also evolved.

Since IBM released two versions of WebSphere MQ in close proximity to each other, it is important to understand how to best utilize the benefits of both versions and how to get them to work together with previous versions. This white paper will give you a better understanding of how to get them to all get along.

In the Overview white paper, we discussed the key highlights of multiple version support for WebSphere MQ 7.1 and 7.5. In this paper, we are going to go into more detail. Let’s review the meaning of coexistence multiple installatioon. The key component is that you can install multiple versions of WebSphere MQ on the same server at the same time. This is something that you could not do in the past.

WebSphere MQ was developed in the early 1990’s to fill a need in many applications for Asynchronous Application to Application Communication. This concept is still a primary requirement of many applications, including Service Oriented Architecture and Cloud computing. Much like email provides asynchronous communication between individuals, WebSphere MQ provided the ability for applications on disparate platforms to communicate easier than ever before, even across companies. Many applications were designed to leverage the wealth of data stored on legacy systems without needing to rewrite the interfaces to that data or to disperse it to multiple systems.

Over 95% of the Fortune 1000 companies use WebSphere MQ for their messaging system. In fact, it is the most popular system for messaging across multiple platforms (85% market share). This paper reviews and summarizes the highlights of the recent releases of IBM’s WebSphere MQ 7.1 and 7.5. It is the first in a series of papers around the current changes in WebSphere MQ.

DevOps is a hot topic right now, and for good reason. Today’s application environments have become far too complex to deploy and manage with silo teams and stand-alone tools. Instead, they require coordination and collaboration across virtually all silos, and this is typically accomplished with teams of senior specialists with skill sets spanning Development and Operations. Tools play a key role in DevOps, as the right tools can be a bridge supplying a “common language” across teams with diverse skillsets and “technology languages.”

The complexity of one management system per messaging infrastructure is too costly and when these infrastructures are interconnected, the management systems become ineffective. These firms require one place to monitor, visualize and analyze the status of applications and services shared across the enterprise environment. However, the skill set required to manage each middleware technology is often different and a single business flow can traverse multiple different transports and support teams. This makes unified monitoring of messages across the infrastructure and the ability to track them and rapidly identify and correct problems anywhere in that flow an essential element in improving service and reducing cost—perhaps, even a necessity for survival

For Enterprise organizations, utilization of software as a service (SaaS) applications means easier budgeting, faster deployment, and reduced risk. For cloud service providers and established on-premise software publishers, SaaS presents a new opportunity to give customers what they want—while ensuring recurring revenue streams and exploring new markets. The future of software delivery is clear. It’s the path to software monetization in the cloud that becomes foggy for both cloud service providers and established software publishers. While delivering software as a service opens many doors for software vendors, it also presents a new set of challenges. This paper explores the top six challenges software publishers are faced with, and presents a quick and easy way for SaaS providers to define their service catalogs, provision and control user access at the feature level, measure service usage for billing and business intelligence purposes, and instantly adapt their service catalog to embrace new and evolving market opportunities.

Collections contact centers and Accounts Receivables Management (ARM) firms face a constant challenge: being able to maximize payments while staying compliant and up to date with new rules and regulations. Speech analytics can help ease this challenge by analyzing every agent contact – either during or after the call – to eliminate compliance risk, improve agent performance, and increase recovery rates. This case study highlights how one ARM firm was able to leverage speech analytics to proactively reduce complaints and prepare for Consumer Financial Protection Bureau (CFPB) audits.

Scale-out storage technologies have rapidly gained popularity over the past several years, successfully crossing the chasm from niche technology to mainstream enterprise solution. As this shift occurs, an increasing number of enterprises are seeking to understand the advantages of the newer technology when it comes to the storage of exploding amounts of unstructured data.

Today’s enterprise faces a myriad of choices when selecting storage technologies. For a large and quickly growing segment of storage applications - those characterized by the need to reliably store large volumes of unstructured data - an increasing number of enterprises are turning to "scale-out" storage technologies.

Over the past ten years, enterprises have seen enormous gains in scalability, flexibility, and affordability as they migrated from proprietary, monolithic server architectures to architectures that are virtualized, open source, standardized, and commoditized.

Unfortunately, storage has not kept pace with computing. The proprietary, monolithic, shared- all, and scale-up solutions that dominate the storage industry today do not deliver the scalabil- ity, flexibility, and economics that modern datacenter and cloud computing environments need in a hyper-growth, virtualized, and increasingly cloud-based world. Red Hat Storage was created to address this gap.

Is your company struggling to keep up with unprecedented data growth? If so, you’re not alone. With the amount of data managed by enterprise datacenters expected to explode by a factor of 50 over the coming decade, CIOs now rank data growth as their top concern, and making sense of all that data as their top priority. Data appears to have officially taken center stage within the enterprise, and for good reason.

The Aberdeen Group surveyed 106 enterprises spanning various sectors to see how they are dealing with very high growth storage. In this report we look at each component of Hybrid Cloud Storage. As users of this new technology, they will be able to choose where to locate their data, on-premise with Scale-out NAS or in the Public Cloud.

Salesforce.com has helped make cloud computing a trusted way for companies to access world-class enterprise software functionality. Today, over 63,200 businesses have embraced this low cost, low-risk approach to software delivery and are reaping the benefits of CRM through world-class applications like Sales Cloud™ and Service Cloud™. This compelling case study explains how Salesforce.com is using the LiveOps Platform to run their Global Customer Support organization and how they’re able to deliver the best customer experience.

Maintaining communications with a workforce that is scattered the length and breadth of the country can be challenging at the best of times, but when those workers could potentially find themselves subject to physical violence, staying in regular contact is essential. This case study explains how LiveOps helps ADT improve security response times and increase guard welfare.

With the proliferation of IP, the demand for unified communications, and given the rise of the ‘smartphone,’ the industry has founded the premise that the telephone network is now a platform that can support various third-party applications; which has left communication service providers to rethink how they use communications. The ability to leverage IP and pull together a unified offering for sale or resale is still tougher than ever. Shango has established a common service orchestration platform for unified communications to help.

IBM® SmartCloud Social Collaboration for Government offers a rich suite of cloud-based social collaboration services designed to improve efficiency and productivity while decreasing costs. Hosted in a dedicated cloud environment, the suite features industry leading web-based email and instant messaging, collaboration, social networking and support for mobile devices. Such tools can help you facilitate a more productive workforce that makes better decisions faster.

In line with government policies and initiatives to lower cost while improving citizen services, IBM SmartCloud Social Collaboration for Government can enable you to reap the productivity benefits of collaboration capabilities without long-term commitment at reduced cost.

IBM SmartCloud Solutions enables organizations to execute business processes, analytics and applications as a service, and then realize cloud benefits by accelerating the time to market of these solutions and the transformation they bring. These solutions enable clients to reduce risk and capital investment, as well as the burden on IT resources, with instant and ongoing scalability to help them stay one step ahead of the market.

The growing mobile workforce expects to connect to the corporate network anytime, anywhere and using any mobile device. As the number of mobile employees continues to grow, enterprises of all sizes need smart mobility cloud solutions that reduce costs, increase control and mitigate security risks. Combining the power of cloud computing with the freedom and functionality of mobile devices can give enterprises access to a wide range of key benefits, including increased reliability, real-time updates and access to applications that embrace and cultivate the spirit of collaboration and community—both internally and externally—while delivering outstanding return for the time invested.