TechZone360 White Paper Library
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JT Launches Wholesale Voice Termination Business with the speed of DIGITALK Carrier Cloud
5/16/2013 5:35:20 PM
"As an innovative and progressive Tier 1 communications enabler based in the Channel Islands, JT Global was not afraid to consider new and innovative options to expand its wholesale service. While the option for a Cloud solution raised many questions for an operator with 130 years’ experience providing world-class products and solutions, it quickly became apparent that the ability to exploit new market opportunities rapidly, reliably and without disruption to the business was crucial. In this case study, the advantages of the DIGITALK Carrier Cloud to JT's business are outlined demonstrating the value that a Cloud solution can bring to leading wholesale termination providers."
A Better Predictive Dialer/Call Center Solution
5/8/2013 11:53:31 AM
Learn how to better manage an effective and efficient call center with a predictive dialer/call center solution from MDLsolutions.
Many mid-sized companies find themselves sacrificing either affordability or ease-of-use when selecting call center solutions. MDLsolutions has developed a software-based solution that is affordable, scalable and easy to install and maintain. The solution/predictive dialer is also feature-rich and comes with U.S.-based support.
Download this supplement to learn how MDLsolutions can get you on your way to a more productive call center.
Navigating the Top Six Business Challenges of Delivering Software as a Service Sponsored by: SafeNet
4/19/2013 4:09:26 PM
For Enterprise organizations, utilization of software as a service (SaaS) applications means easier budgeting, faster deployment, and reduced risk. For cloud service providers and established on-premise software publishers, SaaS presents a new opportunity to give customers what they want—while ensuring recurring revenue streams and exploring new markets. The future of software delivery is clear. It’s the path to software monetization in the cloud that becomes foggy for both cloud service providers and established software publishers. While delivering software as a service opens many doors for software vendors, it also presents a new set of challenges. This paper explores the top six challenges software publishers are faced with, and presents a quick and easy way for SaaS providers to define their service catalogs, provision and control user access at the feature level, measure service usage for billing and business intelligence purposes, and instantly adapt their service catalog to embrace new and evolving market opportunities.
Reduce CFPB Compliance Risk and Improve Collections with Speech Analytics
4/17/2013 2:03:35 PM
Collections contact centers and Accounts Receivables Management (ARM) firms face a constant challenge: being able to maximize payments while staying compliant and up to date with new rules and regulations. Speech analytics can help ease this challenge by analyzing every agent contact – either during or after the call – to eliminate compliance risk, improve agent performance, and increase recovery rates. This case study highlights how one ARM firm was able to leverage speech analytics to proactively reduce complaints and prepare for Consumer Financial Protection Bureau (CFPB) audits.
The Economics of Scale-Out Storage
4/16/2013 10:40:17 AM
Scale-out storage technologies have rapidly gained popularity over the past several years, successfully crossing the chasm from niche technology to mainstream enterprise solution. As this shift occurs, an increasing number of enterprises are seeking to understand the advantages of the newer technology when it comes to the storage of exploding amounts of unstructured data.
Today’s enterprise faces a myriad of choices when selecting storage technologies. For a large and quickly growing segment of storage applications - those characterized by the need to reliably store large volumes of unstructured data - an increasing number of enterprises are turning to "scale-out" storage technologies.
Introduction to Red Hat Storage Server Architecture
4/16/2013 10:38:47 AM
Over the past ten years, enterprises have seen enormous gains in scalability, flexibility, and affordability as they migrated from proprietary, monolithic server architectures to architectures that are virtualized, open source, standardized, and commoditized.
Unfortunately, storage has not kept pace with computing. The proprietary, monolithic, shared- all, and scale-up solutions that dominate the storage industry today do not deliver the scalabil- ity, flexibility, and economics that modern datacenter and cloud computing environments need in a hyper-growth, virtualized, and increasingly cloud-based world. Red Hat Storage was created to address this gap.
The Five Must-Haves of Big Data Storage
4/16/2013 10:37:27 AM
Is your company struggling to keep up with unprecedented data growth? If so, you’re not alone. With the amount of data managed by enterprise datacenters expected to explode by a factor of 50 over the coming decade, CIOs now rank data growth as their top concern, and making sense of all that data as their top priority. Data appears to have officially taken center stage within the enterprise, and for good reason.
Hybrid Cloud Storage: Getting the Best of Two Worlds
4/16/2013 10:36:25 AM
The Aberdeen Group surveyed 106 enterprises spanning various sectors to see how they are dealing with very high growth storage. In this report we look at each component of Hybrid Cloud Storage. As users of this new technology, they will be able to choose where to locate their data, on-premise with Scale-out NAS or in the Public Cloud.
SALESFORCE.COM: USING LIVEOPS® PLATFORM™ TO RUN A GLOBAL CUSTOMER SUPPORT ORGANIZATION THAT DELIVERS THE BEST CUSTOMER SERVICE EXPERIENCE
4/16/2013 8:50:43 AM
Salesforce.com has helped make cloud computing a trusted way for companies to access world-class enterprise software functionality. Today, over 63,200 businesses have embraced this low cost, low-risk approach to software delivery and are reaping the benefits of CRM through world-class applications like Sales Cloud™ and Service Cloud™. This compelling case study explains how Salesforce.com is using the LiveOps Platform to run their Global Customer Support organization and how they’re able to deliver the best customer experience.
ADT: LIVEOPS® HELPS IMPROVE SECURITY RESPONSE TIMES AND INCREASE GUARD WELFARE
4/16/2013 8:47:59 AM
Maintaining communications with a workforce that is scattered the length and breadth of the country can be challenging at the best of times, but when those workers could potentially find themselves subject to physical violence, staying in regular contact is essential. This case study explains how LiveOps helps ADT improve security response times and increase guard welfare.
A Common Service Orchestration Platform for Unified Communications
Internet Telephony Magazine
4/10/2013 8:23:44 AM
With the proliferation of IP, the demand for unified communications, and given the rise of the ‘smartphone,’ the industry has founded the premise that the telephone network is now a platform that can support various third-party applications; which has left communication service providers to rethink how they use communications. The ability to leverage IP and pull together a unified offering for sale or resale is still tougher than ever. Shango has established a common service orchestration platform for unified communications to help.
IBM SmartCloud Social Collaboration for Government
4/4/2013 11:13:00 AM
IBM® SmartCloud Social Collaboration for Government offers a rich suite of cloud-based social collaboration services designed to improve efficiency and productivity while decreasing costs. Hosted in a dedicated cloud environment, the suite features industry leading web-based email and instant messaging, collaboration, social networking and support for mobile devices. Such tools can help you facilitate a more productive workforce that makes better decisions faster.
In line with government policies and initiatives to lower cost while improving citizen services, IBM SmartCloud Social Collaboration for Government can enable you to reap the productivity benefits of collaboration capabilities without long-term commitment at reduced cost.
IBM SmartCloud Solutions: Software as a Service
4/4/2013 11:10:38 AM
IBM SmartCloud Solutions enables organizations to execute business processes, analytics and applications as a service, and then realize cloud benefits by accelerating the time to market of these solutions and the transformation they bring. These solutions enable clients to reduce risk and capital investment, as well as the burden on IT resources, with instant and ongoing scalability to help them stay one step ahead of the market.
IBM SmartCloud for Social Business Mobility
4/4/2013 11:08:33 AM
The growing mobile workforce expects to connect to the corporate network anytime, anywhere and using any mobile device. As the number of mobile employees continues to grow, enterprises of all sizes need smart mobility cloud solutions that reduce costs, increase control and mitigate security risks. Combining the power of cloud computing with the freedom and functionality of mobile devices can give enterprises access to a wide range of key benefits, including increased reliability, real-time updates and access to applications that embrace and cultivate the spirit of collaboration and community—both internally and externally—while delivering outstanding return for the time invested.
IBM SmartCloud Engage Security
4/4/2013 11:04:50 AM
SmartCloud Engage is an integrated suite of collaboration tools that combine your business social network with web conferencing and collaboration capabilities, like file storing and sharing, instant messaging and activity management. SmartCloud Engage provides essential collaboration services, leveraging IBM’s unique position as a world-renowned security leader and trusted partner.
Security is a competitive differentiator for SmartCloud Engage. SmartCloud Engage business-ready security is based on a deep understanding of security and privacy best practices in IBM. Our security controls provide privacy and controlled authorization to sensitive information while enabling business operations. Engage protects our customers’ information through governance, tools, technology, techniques, and personnel.
The Forrester Wave™: Cloud Strategies Of Online Collaboration Software Vendors, Q3 2012
4/4/2013 11:03:05 AM
In Forrester's 38-criteria evaluation of the cloud strategies of online collaboration software vendors, we identified eight significant collaboration services providers — Box, Cisco Systems, Citrix Online, Google, IBM, Microsoft, salesforce.com, and Yammer — in the category and researched, analyzed, and scored them. This report details our findings about how well each vendor fulfills our criteria for constructing an online collaboration service and where they stand in relation to each other. Given the relative immaturity of this market and the nature of client questions about it, Forrester chose to evaluate the overall strategies of these providers across criteria like global footprint, service-level agreements, mobile support, enterprise readiness, and more. This report and associated Excel model highlight the key criteria CIOs and their staffs should evaluate when looking at prospective providers of online collaboration services.
Social Business in the Cloud
4/4/2013 11:01:13 AM
Deepen your customer relationships. Drive operational effectiveness. Optimize your workforce. Read this solution brief to see how using IBM SmartCloud for Social Business services to become a social business can help your organization simplify, speed up and enhance interactions in practically all areas of the business.
Vodafone M2M Integrated Terminals Solution
4/4/2013 8:59:13 AM
Vodafone Integrated M2M Terminals combine high-quality hardware with pre-configured M2M connectivity services, tested and supplied by Vodafone. They support a wide range of M2M applications, with support from a single source. From air conditioning units to point of sale kiosks, digital signage and security systems, Vodafone Integrated M2M Terminals, with embedded connectivity, deliver secure, transparent, reliable information exchange between devices, corporate networks and users
Vodafone M2M Solution for Healthcare
4/4/2013 8:57:46 AM
The healthcare industry today is facing many challenges. Demand for services has never been higher, putting pressure on the quality and availability of care for everyone. But healthcare delivery models are also shifting. M2M solutions provide a step change in the way caregivers provide treatment that can free up valuable resources and extend the reach of care beyond the hospital. Vodafone M2M solutions for healthcare enable patients to receive care in their homes, and offer peace of mind with constant monitoring and support via wireless mobile devices.
M2M for Industrial Remote Asset Monitoring
4/4/2013 8:56:26 AM
This paper explores how M2M can change how companies manage and maintain widely distributed industrial equipment, resulting in better equipment uptime, dramatically lower servicing costs, and even the ability to offer entirely new commercial and pricing models. This paper is intended for industrial equipment manufacturers that service the equipment they sell, but it’s also relevant for any organisation that has an extensive estate of equipment to maintain.