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Nuance Healthcare Achieves Best-in-KLAS for Medical Voice Recognition for Eighth Consecutive Year
[December 19, 2011]

Nuance Healthcare Achieves Best-in-KLAS for Medical Voice Recognition for Eighth Consecutive Year


BURLINGTON, Mass. --(Business Wire)--

Nuance Communications, Inc. (NASDAQ: NUAN) today announced that it has been honored with a Best in KLAS award, ranking eScription, one of Nuance's (News - Alert) leading solutions for clinical documentation as #1 within the speech recognition category for the eighth consecutive year. The Nuance Healthcare portfolio holds multiple top-ranked positions within the 2011 Best in KLAS Awards: Software & Services report including Dragon Medical Practice Edition and PowerScribe 360 Reporting, which are among some of the highest-rated voice recognition solutions.

According to Nuance's review of past Top 20 Best in KLAS Awards reports, Nuance is one of only three other healthcare IT vendors that have achieved a Best in KLAS product award for the past eight consecutive years. Driven solely from healthcare information technology (HIT) customer feedback, these annual rankings are determined from product evaluations, confidential interviews and thorough analysis of performance data over the past 12 months (November 2010 - November 2011). As noted in the 2011 Best in KLAS Awards: Software & Services report, 98 percent of customers surveyed indicated they would buy Nuance's eScription solution again.

"The market's recognition of Nuance's leadership in voice recognition is validation of the technology foundation and customer service excellence that Nuance is committed to delivering in healthcare," said Janet Dillione, executive vice president and general manager, Nuance Healthcare. "Through the delivery of our proven and new voice-driven solutions, we're working with more than 10,000 healthcare organizations globally to optimize the capture of high-quality clinical data. Clinical documentation is one of the most undervalued resources that we have in healthcare and when it is built from rich, accurate information there is tremendous opportunity to extend its value."

The #1 KLAS-ranked Nuance Healthcare solution, eScription, is renowned for its unprecedented ability to help healthcare organizations achieve cost savings. To date, eScription has helped more than 300 healthcare organizations save costs; of these, 39 healthcare organizations have saved one million dollars or more - cumulatively adding up to more than $140 million in savings. Over the years, the eScription solution has evolved beyond its excellence in background voice recognition workflow and medical transcription productivity to encompass full integration as part of the Electronic Health Record (EHR). For more information please call 1-888-350-4836 or visit: http://www.nuance.com/products/escription/index.htm



"Five years ago, we identified eScription as the perfect solution for Intermountain Healthcare to leverage as we set out to centralize, standardize, and lower the cost of transcription services," said Susie Oborn, corporate manager transcription services, Intermountain Healthcare. "Today, eScription continues to be the perfect solution for us as we have achieved all our goals, including over $5 million dollars in savings. Additionally, the enhanced Quality Assurance features available within the latest version of eScription are helping us in our pursuit of excellence in documentation quality. eScription has exceeded our expectations."

Nuance's voice-enabled, clinical understanding solutions empower healthcare organizations to capture structured and unstructured clinical data anytime, anywhere with limited disruption to clinical workflow. Whether a doctor is capturing information from a laptop, desktop, telephone, through a transcriptionist or through a mobile device, with Nuance Healthcare solutions, the whole patient story can be captured. For information on all of Nuance's capture anywhere solutions visit: http://www.nuance.com/for-healthcare/capture-anywhere/index.htm


"Since 1998, KLAS has been committed to helping healthcare providers make decisions based on candid peer feedback," says Adam Gale, KLAS president. "Best in KLAS rankings mark those vendors who best keep their promises in their market segments for offering a combination of superior products, strong service, and high customer value. We hope these ratings continue to help providers find transparency from their vendors in making purchasing decisions."

2011 Best in KLAS Awards were determined based on 25 performance criteria in five categories: Sales and Contracting; Implementation and Training; Functionality and Upgrades; Service and Support; and General. KLAS, a market research firm, published its latest findings in the 2011 Best in KLAS Awards: Software & Services report (December 2011).

About KLAS

KLAS is a research firm specializing in monitoring and reporting the performance of healthcare vendors. KLAS' mission is to improve delivery, by independently measuring vendor performance for the benefit of our healthcare provider partners, consultants, investors, and vendors. Working together with executives from over 4500 hospitals and over 2500 clinics, KLAS delivers timely reports, trends, and statistics, which provide a solid overview of vendor performance in the industry. KLAS measures performance of software, professional services, and medical equipment vendors. For more information, go to www.KLASresearch.com, email [email protected], or call 1-800-920-4109 to speak with a KLAS representative.

© 2008 KLAS Enterprises, LLC. All rights reserved.

About Nuance Healthcare

Nuance Healthcare, a division of Nuance Communications (News - Alert), is the market leader in providing clinical understanding solutions that accurately capture and transform the patient story into meaningful, actionable information. Thousands of hospitals, providers and payers worldwide trust Nuance voice-enabled clinical documentation and analytics solutions to facilitate smarter, more efficient decisions across the healthcare enterprise. These solutions are proven to increase clinician satisfaction and HIT adoption, supporting organizations to achieve Meaningful Use of EHR systems and transform to the accountable care model. Recognized as "Best-in-KLAS" 2004-2011 for Voice Recognition we invite you to learn more, http://www.nuance.com/for-healthcare/index.htm.

Connect with Nuance Healthcare on:
For the Health of IT blog: http://nuancehealthcareblog.com/
Twitter (News - Alert): http://bit.ly/NuanceHCTwitter
Facebook (News - Alert): http://on.fb.me/NuanceHCfacebook
YouTube (News - Alert): http://bit.ly/NuanceHCYouTube
LinkedIn: http://linkd.in/NuanceHCLinkedIn

About Nuance Communications, Inc.

Nuance Communications, Inc. (NASDAQ: NUAN) is a leading provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with devices and systems. Every day, millions of users and thousands of businesses experience Nuance's proven applications. For more information, please visit www.nuance.com.

Nuance and the Nuance logo are trademarks or registered trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other company names or product names may be the trademarks of their respective owners.

The statements in this press release, relating to future plans or future events or services, are forward-looking statements which are subject to specific risks and uncertainties. There are a number of factors which could cause actual events or results to differ materially from those indicated in such forward looking statements, including fluctuations in demand for the Nuance products, the relationship with the customer or partner and the continued development of Nuance products. The reader is warned not to rely on these forward-looking statements without reservation, since these are simply reflections of the current situation. Nuance disclaims any obligation to update any forward-looking statements as a result of developments occurring after the date of this document.


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