TMCNet:  Zingaya Launches Zingaya Enterprise Edition

[March 20, 2012]

Zingaya Launches Zingaya Enterprise Edition

Originally posted on VoIP & Gadgets Blog, here: http://blog.tmcnet.com/blog/tom-keating/voip/zingaya-launches-zingaya-enterprise-edition.asp.

Zingaya today announced Zingaya Enterprise, a new platform and API enabling VoIP calls from a browser or a mobile app with a single click. Their platform enables developers to build out Mobile VoIP apps, with applications that include support desk and sales & e-commerce, with the goal of improved conversion rates.

Zingaya enables VoIP calls without a phone or without requiring a download. E-commerce companies and other customer-focused organizations can embed a widget on their website that allows their customers to simply click a button to start speaking to a live customer agent. Zingaya's closet competitor is likely Twilio, which offers a similar service, including an SDK.

Zingaya claims, "Zingaya has been chosen by some of the world’s largest organizations as part of their social customer service programs, including a large global airline using Zingaya on its customer service web page as a contact option in addition to the traditional toll-free number."

Google, Mozilla, and others are behind the WebRTC real-time communications project, which shows promise in VoIP/video land. Well, Zingaya was the first company in the world which enabled calls from WebRTC to real phone numbers through their cloud platform.

"Web-browsing is migrating away from the desktop and into mobile devices like smartphones and tablets,” says Esteban Kolsky, a leading authority on Social CRM and founder of ThinkJar, an advisory and think-tank focused on customer strategies. “Companies that depend on their website to drive significant revenues need to assess the impact this migration has on their business and develop new strategies that address the changing medium and venue of web-browsing.”

Enhanced social CRM features around Zingaya’s Enterprise Edition:

·      Enterprise-Grade Web and Mobile VoIP: Zingaya has responded to large customer demands by offering SIP support and secure call encryption.

·      Enterprise Customization: Zingaya Enterprise allows e-commerce companies and enterprise customers to build widgets that fit into existing customer call center workflows. Zingaya widgets offer customization for: making calls to multiple lines; the hours that the widget is live; matching the branding needs of individual companies.

·      Enterprise-Grade Reporting: Zingaya Enterprise integrates with existing analytic workflows. For example, Zingaya now integrates with major web analytics tools including Google Analytics. Customer service and marketing managers can see exactly how many calls are being made through the Zingaya VoIP system, and can link caller information to their website analytics data.

Enhanced features about Zingaya’s Enterprise Edition for Software Developers:

·      Mobile SDK for iOS and Android: The new Zingaya SDK allows developers to quickly and easily build mobile and web apps using Zingaya’s tested, deployed and scaled click to call VoIP platform.

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