Last year, we learned about a feature on Facebook that allows users, mainly targeted toward businesses and brands, to promote their posts on the social network. Promoting a post helps increase the people a post reaches, highlighting it higher up on a news feed and for longer, similar to Twitter's promoted tweets and trends.
In a surprising way to determine which piece of equipment would be used, the New Zealand Police Department conducted a survey. Yes, they asked their police officers to take a survey and the results were a resounding response that iPhones and iPads were the most useful tech tools for their line of work.
WEBINAR: Ending the Multi-channel Frustration
Insights into Delivering Exceptional Multichannel Customer Service
Wednesday February 27, 2013
TIME: 2:00 PM ET/ 11:00 AM PT
The traditional approach to address changing customer expectations has been to add customer service channels such as voice, IVR, email, web, social in a siloed, knee-jerk fashion. This approach is outdated and creates too many gaps in the conversation, ultimately frustrating consumers.
Forrester data shows that there has been a shift in channel usage, particularly towards digital and social. Forrester data also shows that only a third of the companies actually succeed at fulfilling customer expectations for communicating via multiple channels.
What's needed is a strategy that enables one, consistent conversation with consumers, regardless of channels. How do you get there?
Register Now for this webinar. We'll address this question with help from Principal Analyst at Forrester, Kate Leggett and provide new insights on how to:
- Consolidate your customer service channels
- Future proof your contact center architecture
- Develop a customer centric strategy and differentiate your customer experience
Apple will hold an event in March to unveil a developer initiative to foment the creation of an App Store for the Apple TV set-top box, according to Jefferies & Co. analyst Peter Misek. And, expect the iPhone 5S and lower-cost iPhones to be on their way in June, too.
New privacy concerns are developing after it was reported that Google Play - a company app and content store - provides e-mail addresses to developers.
The incident is one of a series of occasions where Google has been singled out over privacy concerns.
After handing Ireland an enormous bailout by creating over 1,000 new jobs less than a year ago, it looks as Ireland is once again the beneficiary of hundreds of new jobs.
A recent survey from Gazelle, one of the biggest names in electronics trade-ins, says that when it comes right down to it, iOS and Android users really aren't that different. A slew of blogs, commercials, and assorted references may seem to say otherwise, but the reports indicate that the two are much the same animal, except for one critical point: their love lives.
The "Harlem Shake" is the newest dance to spread rapidly across office computer screens all around the nation. From the 44 million YouTube views it has received, it is clear that 2013's new dance craze is the Harlem Shake. Gangnam Style is now considered old news.
One of the hottest toys from the '90s has finally grown up. The launch of the Tamagotchi L.i.f.e. ("Love is fun everwhere") app is a revival from the electronic pet craze once found attached to hundreds of students' backpacks. Bandai America Inc. and Sync Beatz Entertainment are hoping to revive the electronic pet craze with this app, which originally hatched 16 years ago.
The day of love known as Valentine's Day is now upon us. This holiday shouldn't be a once a year event, but instead a daily occurrence (in my opinion anyway) in which people show their love and compassion for the love of their lives. But, many neglectful spouses take the opportunity during this 24-hour period to pay closer attention to their partners in life.
Rick Grimes and his team of survivors on the AMC hit "The Walking Dead" are known for their ruthless ways of exterminating the world overrun by the undead, or what they call "Walkers," after a classic zombie apocalypse hits.
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