PayPal Downsizes, Lawsuits Much Harder for Disgruntled Customers

By Ed Silverstein October 29, 2012

PayPal, owned by eBay, is making it much harder for disgruntled consumers to sue the company.

In an update to the PayPal User Agreement, users will basically be able to submit claims against PayPal to binding and final arbitration.

Users may opt out of the arbitrate section of the agreement by Dec. 1, 2012. Otherwise, they can “pursue claims against PayPal on an individual basis, not as a plaintiff or class member in any class or representative action or proceeding and … will only be permitted to seek relief (including monetary, injunctive, and declaratory relief) on an individual basis,” according to an e-mail recently sent to PayPal users.

The update to the agreement is effective Nov. 1, and is similar to what many other companies are doing to avoid costly jury trials. On Aug. 31, 2012, for instance, Microsoft told many of its customers it will be much harder to sue Microsoft or join in a class action lawsuit against the company.

Microsoft added a class action waiver and binding arbitration clause to its customer service agreement, the company said in August, TechZone360 reported.

In other recent company news, PayPal is cutting about 325 jobs in a company reorganization, according to a recent statement. The 325 employees are mostly in the product and technology business units. As part of the reorganization, PayPal will cut about 120 contractors, as well.

PayPal has over 117 million active accounts.

In addition, according to Reuters, the reorganization will have PayPal combining nine product-development groups into one.




Edited by Braden Becker

TechZone360 Contributor

SHARE THIS ARTICLE
Related Articles

Looking For The Next iPod/Echo

By: Rob Enderle    4/29/2016

The Amazon Echo, not the Apple Watch, became the last iPod-like product largely because of a far more accessible price point, a more compelling name, …

Read More

Apple Needs Reset, Not Elon Musk

By: Doug Mohney    4/29/2016

Apple's 13 percent sales decline and subsequent stock price drop this week has lead to the usual crazy talk about how to "fix" the company. Vivek Wadh…

Read More

Is the Apple Bubble Finally Bursting?

By: Andrew Bindelglass    4/28/2016

Over the past 13 years, Apple has been one of the most successful companies in the world of tech, posting sales growths in 51 straight quarters. That …

Read More

Shared-Space Providers (Airbnb) Poised to Beat Ride-Sharers (Uber)

By: Steve Anderson    4/28/2016

Travel may be starting to make a bit of a comeback, as a new report suggests that shared-space providers like Airbnb and WeWork are on the rise.

Read More

Facebook Wants More Sharing, Building New Camera App to Drive It

By: Steve Anderson    4/28/2016

One of the great downsides to having a lot of content in any one place is that, after a while, it starts looking downright pointless to add more.

Read More