Apple Releases New iOS Version Geared Toward Bug Fixes

By Steve Anderson February 19, 2013

Bugs are a fact of life in software. Most of them are caught and killed before the software itself is released, but sometimes they just can't be caught immediately. This results in updates containing bug fixes, or ways to fix bugs that came to light after the release, and Apple's new release of iOS 6.1.2 is out to fix a particularly nasty one.

The bug in question was related to Microsoft Exchange calendars on iOS, which caused unusually high power consumption and network cycling to take place, draining the battery at a much more rapid pace than should be. Users were reporting that their batteries were draining unusually fast, and administrators had their own concerns, saying that network capacity cycles were also being consumed with unusual voracity.

It only took Apple about a week to get a fix together following the discovery of the issue, and thus the update became available to iOS device owners on an over-the-air basis.

Reports also suggest it addresses the recently discovered “lock screen bypass” bug.

Apple has given itself a nice feather in its cap here; while the firm was scarcely in need of such embellishment, it's certainly a welcome development all the same both for users and the company itself.

The users naturally get a quick solution to a problem that was giving them some pretty serious issues—network resources are limited to say the least, and running out of battery life for a phone in the wrong place could be a disaster—and the administrators get some extra help themselves in managing network resources.

But Apple gets a boost itself; the stock price has been somewhat on the decline in recent weeks, and with this, Apple gets a new way to cement its reputation among the user base.

Responding quickly to problems and fixing those problems is a hallmark of good customer services, and customers that are well-served tend to come back. With the economy still on the sluggish side, putting out that little extra bit of responsiveness to an issue is just the kind of thing Apple could use. Its user base is still very much devoted, but there were stirrings of late that Apple's premium pricing structure might have driven some users off.

Great customer service, meanwhile, helps to convince some users that might have left that, indeed, they're getting what they pay for and a little extra besides.

A bug fix may just be a bug fix, but it has a much greater potential to secure the customer base. While the overall effect of Apple's rapid bug fixing remains to be seen, it's the kind of thing that commonly has favorable results. This time should prove no different.




Edited by Braden Becker

Contributing TechZone360 Writer

SHARE THIS ARTICLE
Related Articles

GENBAND & Sonus Go Dutch for Merger

By: Maurice Nagle    5/23/2017

Mergers and acquisitions are the norm in business. However, it's not every day that two major cloud communications players with highly complementary o…

Read More

The Killer App for VR: The Ability to Meet Yourself

By: Rob Enderle    5/23/2017

I was at a VR event this week, and I'm sure the speaker misspoke when he said that one of the benefits of VR is the ability to meet yourself. But the …

Read More

WannaCry Ransomware Holds Files Hostage: Best Practices to Avoid Being a Victim

By: Special Guest    5/23/2017

More than 200,000 computers in more than 150 countries were crippled by a massive ransomware attack, dubbed WannaCry, and security experts warned that…

Read More

LeoSat Secures Japanese Investment for Enterprise Broadband Satellite Network

By: Doug Mohney    5/23/2017

Another broadband satellite cloud network moved closer to reality this month, with LeoSat securing an investment from SKY Perfect JSAT (SJC) Corporati…

Read More

Organizations Can Combat WannaCry & Jaff Ransomware With Well Instrumented DNS

By: Special Guest    5/22/2017

The Infoblox Intelligence Unit observed two global malware outbreaks on Friday, May 12. Although there is no indication that the two attacks were rela…

Read More