SysAid CEO Talks IT Trends 2016

By Stefania Viscusi January 08, 2016

IT professionals are faced with numerous challenges today, especially as businesses become more digital and rely heavily on technologies to complete tasks.  Right now, nothing is more critical than ensuring that IT teams are up to date on all the latest processes and skills needed to address customer needs.

SysAid, a provider of IT service management (ITSM) solutions, makes it possible for IT professionals to manage their IT infrastructures and IT services with ease and efficiency. By offering intuitive and cost-effective solutions, the company is able to simplify daily challenges faced by IT professionals.

I recently caught up with SysAid CEO, Sarah Lahav, to hear her IT predictions for 2016, and get a reflection of the tech trends from the past year.

Lahav noted that 2015 was a great year for SysAid.  In addition to implementing new functionality and completely redesigning reporting capabilities, the company also introduced a new BI capability, thanks to a partnership with QlikView, so customers can have insight into their data and ensure they’re always on target with their business needs.

Sarah Lahav, CEO, SysAid

“We believe looking at data, understanding data and reevaluating will lead to constant improvement. Final output for the organization will be the business advantage that only the IT team can provide,” Lahav advised.

The challenge comes with the accelerated pace with which the industry is moving.  Companies need to be able to do things faster, identify the upcoming technology trends and deliver them before they become obsolete.

Fortunately in 2015, Lahav noted that the agile and scram adoption rate grew and helped to challenge IT professionals to become more innovative. One company that impressed her was Amazon, who as she noted, is always offering existing technologies as a service.  More specifically, “Amazon QuickSight” a BI-related offering topped Lahav’s list.

In 2016, IT teams and vendors are going to have to truly deliver optimal services because, Lahav noted, there is a growing adoption rate of the “Service Catalog” and users are going to expect the level of services they received from any provider- so IT departments will need to live up to the task.

“I am a big believer in IT power. I really think that one of the key capabilities for any organization to be able to gain business advantage lies in the hands of IT people. In order for IT people to “take off” they need to make sure they are partners to the business, understand the business needs and are able to provide a solution,” Lahav said.

“Even though the T in IT stands for technologies, slapping technologies at everything is not necessarily the best solution. That will not be able to happen without IT understanding the needs and becoming a partner and not subcontractor for technologies.”




Edited by Kyle Piscioniere

Assignment Desk, Content Management

SHARE THIS ARTICLE
Related Articles

Bloomberg BETA: Models Are Key to Machine Intelligence

By: Paula Bernier    4/19/2018

James Cham, partner at seed fund Bloomberg BETA, was at Cisco Collaboration Summit today talking about the importance of models to the future of machi…

Read More

Get Smart About Influencer Attribution in a Blockchain World

By: Maurice Nagle    4/16/2018

The retail value chain is in for a blockchain-enabled overhaul, with smarter relationships, delivering enhanced transparency across an environment of …

Read More

Facebook Flip-Flopping on GDPR

By: Maurice Nagle    4/12/2018

With GDPR on the horizon, Zuckerberg in Congress testifying and Facebook users questioning loyalty, change is coming. What that change will look like,…

Read More

The Next Phase of Flash Storage and the Mid-Sized Business

By: Joanna Fanuko    4/11/2018

Organizations amass profuse amounts of data these days, ranging from website traffic metrics to online customer surveys. Collectively, AI, IoT and eve…

Read More

Satellite Imaging - Petabytes of Developer, Business Opportunities

By: Doug Mohney    4/11/2018

Hollywood has programmed society into believing satellite imaging as a magic, all-seeing tool, but the real trick is in analysis. Numerous firms are f…

Read More