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Abstract:

Get the latest data from Aberdeen’s expert analysts.

Want to build a business case for remote work in your contact center? Look no further than this new guide from Aberdeen. Their researchers assessed contact centers that implemented successful remote work policies pre-Covid—and now they’re dropping the latest results and insights right here.

Download the guide to see:
• What the overall benefits are for contact centers that implemented remote work pre-Covid
• Why you need to adopt specific strategies to see those benefits in your own contact center
• How to assess which roles should be performed remotely in your contact center

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