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Abstract:

With an estimated 92% of the virtual workforce expecting to work from home indefinitely, companies must put a long-term strategy in place for managing remote worker technology failures that impact customer experience and workforce productivity.

This eBook, 12 Tips for Flawless Customer Experience Across Remote Workforces , highlights the 12 most critical and actionable steps that contact center operations and IT teams can take to detect and prevent such failures.

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