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Next-Gen Cloud Contact Centers for Dummies

Company Name: RingCentral


Abstract:

Next-Gen Cloud Contact Centers For Dummies, RingCentral Special Edition, consists of six chapters that explore the following:
• The evolution of the contact center, different use cases, and
• The benefits of a next-gen cloud contact center
• The changing world of work, communication, and collaboration
• Next-gen cloud contact center technologies
• The value of analytics for your contact center
• How to get started with a next-gen cloud contact center
• Key takeaways of your next-gen cloud contact center

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