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2022-2023 CX Decision-Maker’s Guide

Company Name: RingCentral


Abstract:

The "US Customer Experience Decision-Makers' Guide (2022-23 – 5th edition)" is a major annual report studying the CX strategy, performance, operations and technology aspects of US organizations.
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Taking a random sample of the industry, a detailed structured questionnaire was answered by 184 senior CX and customer contact professionals.
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Additionally, we surveyed 1,000 US consumers to understand their attitudes and expectations for the customer experiences they demand from brands.

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