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Next-Gen Cloud Contact Centers for Dummies

Company Name: RingCentral


In this book, find out how a next-gen cloud contact center can help your organization deliver the experiences your customers demand, what a modern cloud contact center looks like, and how you can implement the contact center of the future in your organization today.

About This Book

Next-Gen Cloud Contact Centers For Dummies, RingCentral Special Edition, consists of six chapters that explore the following:

- The evolution of the contact center, different use cases, and the benefits of a next-gen cloud contact center (Chapter 1)

- The changing world of work, communication, and collaboration (Chapter 2)

- Next-gen cloud contact center technologies (Chapter 3)

- The value of analytics for your contact center (Chapter 4)

- How to get started with a next-gen cloud contact center (Chapter 5)

- Key takeaways of your next-gen cloud contact center (Chapter 6)

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