Microsoft in Regards to Windows Phone Upgrade: Oops, Sorry!

By Michelle Amodio March 28, 2011

Microsoft has failed on its promises in delivering a Windows Phone update to the masses. The company realized the snafu when customers wrote in complaining that they had not received their update when commentary from Microsoft seemed to dictate otherwise.

Joe Belfiore, vice president of Windows Phone program management, made an error in a televised interview, stating that “most people have received the February update.”

Contrary to this, there were customers writing complaints galore, citing that, no, we have not received the update (via AllThingsD).

“There are many of you who have yet to receive it, and I don’t blame you for speaking up and pointing out my mistake. Second, I referred to our updates as “complete” because I was thinking of the internal process where we pass completed software to another group who delivers them – but of course no update is complete until you all have it,” said Belfiore in the comments on the post.

The latest update includes a copy and paste feature, as well as performance updates and improvements to the Marketplace for buying apps.

Eric Huatala, general manager of customer experience engineering for Microsoft, also wrote an explanation on the Windows Phone Blog, recognizing the fact that the vague timeframe of when the updates were being rolled out was no good answer for customers and that, no, a concrete timeframe is not an odd request.

To answer customers’ concerns, Huatala wrote “…we’ve created a new online resource called Where’s my phone update? that provides some insight into where we are, and where your phone is, in the multi-stage update process.”

After covering the successes of the first Windows Phone 7 update in February and details on how an update is rolled out, Hautala said the company could learn something from the failings.

"I’ve decided to take some extra time to ensure the update process meets our standards, your standards, and the standards of our partners."

The Windows Phone 7 update bricked Samsung Omnia 7 devices, leaving a trail of disgruntled customers.

Microsoft stated that the current delay will not delay what the market generally calls the ‘Mango’ update to WP7, which will contain, among other things, Internet Explorer 9 Mobile.

Michelle Amodio is a TechZone360 contributor. She has helped promote companies and groups in all industries, from technology to banking to professional roller derby. She holds a bachelor's degree in Writing from Endicott College and currently works in marketing, journalism, and public relations as a freelancer.

Edited by Jennifer Russell

TechZone360 Contributor

Related Articles

Why People Don't Update Their Computers

By: Special Guest    7/13/2018

When the WannaCry ransomware attacked companies all over the world in 2017, experts soon realized it was meant to be stopped by regular updating. Even…

Read More

More Intelligence About The New Intelligence

By: Rich Tehrani    7/9/2018

TMC recently announced the launch of three new artificial intelligence events under the banner of The New Intelligence. I recently spoke with TMC's Ex…

Read More

Technology, Innovation, and Compliance: How Businesses Approach the Digital Age

By: Special Guest    6/29/2018

Organizations must align internally to achieve effective innovation. Companies should consider creating cross-functional teams or, at a minimum, incre…

Read More

Contribute Your Brain Power to The New Intelligence

By: Paula Bernier    6/28/2018

The three events that are part of The New Intelligence are all about how businesses and service providers, and their customers, can benefit from artif…

Read More

TMC Launches The New Intelligence - an Unparalleled AI and Machine Learning Conference & Expo in Florida

By: TMCnet News    6/28/2018

TMC announced the launch of The New Intelligence conference and expo - The Event Powering the AI Revolution. This exciting new event will take place o…

Read More