By Pat Patterson, Global Services Marketing Leader, Avaya
11/26/2014

It's time to enhance the traditional, 4-tier help desk model and apply it to the types of customers who technical support cares for. To begin, there needs to be an understanding and appreciation of what problems traditional contact center support models face today.

By TMCnet Special Guest,
11/25/2014

Enterprise Mobility continued to make the headlines in 2014, with more innovative mobile devices and security threats and vulnerabilities than ever before. The fallout from many of these events offer valuable lessons learned, and how BYOD organizations adapt their priorities accordingly will have a huge impact on the industry going forward. Here are five of the most significant developments you can expect to see play out in 2015.

By Doug Mohney, Contributing Editor
11/25/2014

After the rollout of digital TV, the consumer electronics industry had an opportunity to add serious computing power to the device. But it didn't try hard enough, so now everyone from Amazon to Microsoft is offering an HDMI dongle to turn the $250 to $2500 HDTV into a big screen monitor. A combination of greed, lack of innovation, and unwillingness to take risk means TV manufacturers are stuck for the next decade trying to make bigger and better displays without adding much more.

By TMCnet Special Guest,
11/25/2014

There is no question that video streaming has quickly established itself as a staple in our everyday lives. Whether we're streaming a concert we weren't able to make it to, taking part in real-time gaming, binge-watching a Netflix original series or tuning into a World Cup match we didn't want to miss while stuck at work, we are all contributing to the rapid adoption of this new form of media.

By Rob Enderle, President and Principal Analyst, Enderle Group
11/25/2014

As we continue our march to Black Friday and Cyber Monday I thought it would be timely to take a look at the tablets in market and suggest a series of paths and a few products to consider. But first let’s talk about the categories.

Choosing a Type

By Paula Bernier, Executive Editor, TMC
11/24/2014

The open source movement has been lauded for driving software innovation by welcoming all interested parties to the table. But the time and skills of software developers are valuable things, so expediting the process of bringing together the ideal candidates for specific jobs, and giving them the ability to benefit from the fruits of their labor, can be pretty great as well.

To address all of the above, a company called Assembly has opened for business.

By Tara Seals, TechZone360 Contributor
11/21/2014

Aereo has finally hung up the harness on its ride to legitimacy, filing Chapter 11 bankruptcy.

Aereo has been dark since the end of June when it lost in a U.S. Supreme Court decision in the case of ABC vs Aereo. A further nail was driven into the proverbial coffin in late August, when the U.S. Second Circuit Court of Appeals has denied it a court hearing in its pursuit to be recognized as a cable company.

The challenges in going forward “have proven too difficult to overcome,” the company's founder and CEO Chet Kanojia said in a statement.

By TMCnet Special Guest,
11/21/2014

Every year, it seems the holiday shopper marketing engine starts to churn earlier and earlier. This year, I saw the first Christmas-related TV commercial the day after Halloween, and I knew the flood gates had officially opened! The busiest omni-channel retailing season of the year has arrived.

By TMCnet Special Guest,
11/21/2014

What would you do if your smartwatch informed you that it was “timing for the dinner?” Or if your connected car took you to the intersection of Fourth and Connaught instead of the Marriott like you told it? Chances are you’d throw your smartwatch out the window or have someone look at the wiring of your connected car.

In the new age of the Internet of Things (IOT), we expect devices to understand us flawlessly. Any brand or business involved with the IOT must take pains to make content invisible and eliminate language barriers. Otherwise that smartwatch gets a one-star review or your brand image is associated with ignorance—the entire economy around your IOT efforts breaks down. That’s why today, translation and localization are more pervasive and important than ever.

By Doug Mohney, Contributing Editor
11/20/2014

General Motors (GM) pioneered telematics with the introduction of its OnStar service. Via an opt-in and for-pay service, GM provides a monthly vehicle diagnostics report with dealer maintenance notifications. If you are in trouble, customers can run on-demand diagnostics in real-time and provide life safety services in case of a crash. Auto manufacturers need to offer discounts or even give away services for free because of the Big Data and goodwill benefits involved.

For a simple Safe & Sound package, GM collects $19.95 per month or $199 per year. But what if GM cut that price in exchange for collecting data on a more regular basis, possibly by leveraging a combination of OnStar's cellular linkages and in-home WiFi connectivity? GM could minimize its cellular bills by passing standard reports through the household wireless network, leaving cellular for emergencies.

By Clayton Hamshar, Contributing Writer
11/20/2014

Computing giant IBM made a surprising announcement this week: the company is launching its own Web-based email service called IBM Verse. Operating under a freemium model with a free version for consumers and paid for enterprises, the service will offer new organizational algorithms and feature seamless integration with a variety of built-in social media and collaborative tools.

IBM Verse takes a new approach to enterprise communications by compiling the many ways employees connect – email, meetings, calendars, file sharing, instant messaging, social updates, video chats, internal blogs, etc. – into a single thread. The cloud-based platform features intelligent task prioritization, cross-device collaboration tools and a dedication to making email as invisible as possible to promote efficient human connections.

By Rory J. Thompson, Web Editor
11/20/2014

IBM IoT Expert: Connectivity Will Impact Product Design, Marketplace Expectations

The rise of the Internet of Things will require businesses to fundamentally rethink how they design, engineer, manage, and operate their products and organizations.

Knowledge is Power: Cloud App Deployment Proves It

Companies are migrating to the cloud at record rates and enterprise cloud application deployment is on a major upswing.

By Bob Wallace, Founder, Fast Forward Thinking LLC
11/20/2014

With the year-end shopping season ready to fly, what do you need to know about 4K resolution ultra HD TV technology, programming, packaging and pricing in order to properly evaluate the higher definition sets for possible purchase?

As stated before, it’s more about programming pricing and packaging than it is about the technology or the availability of UHD big screens. 4K sets from Samsung, Vizio, Panasonic and others are seemingly everywhere and at fast-falling prices, as the units are pitched as the next generation of TV innovation.

By Dr. Brooks Mitchell, COB of Snowfly Inc.
11/20/2014

During the Holidays, I always think about my mentor at Texas Instruments, Dr. M. Scott Myers who was one of the greatest management psychologists and visionaries to have practiced his craft. I was very lucky to work with him. Scott told me a Thanksgiving story about a time when he was a Human Resources director for Hughes Aircraft prior to WWII. Yes, he actually worked for Howard Hughes!

By Casey Houser, Contributing Writer
11/19/2014

Professional services firm Deloitte releases its Technology Fast 500 study every year to showcase the fastest growing companies that operate in the markets of technology, media, communications, life sciences, and clean technology. Companies that have existed for at least five years in North America and have an operating budget of at least $50,000 USD or CD are eligible for inclusion in the study.

By Rory J. Thompson, Web Editor
11/19/2014

Ericsson Says Global Mobile Subscriptions Are on a Dramatic Rise

Ericsson has released its latest report, “Ericsson Mobility Report: On the Pulse of the Networked Society” and, essentially it shows that just about everything is on the way up.

Report: Ohio Telecoms Want To End Landline Rules

With the Net Neutrality issue, telecoms in Ohio are sensing an opportunity to get rid of old landline rules and instead go fully wireless. But that’s not sitting well with everyone.

By Rob Enderle, President and Principal Analyst, Enderle Group
11/18/2014

As we approach the Christmas buying season I figured you would find it handy to look at several product categories for gifts you might want to give or receive. This week we will talk Drones, which are pretty cool as long as you don’t use them in a creepy way to look through neighbor’s windows. A friend of mine uses his drone to herd his chickens, which I’m sure does wonders for their egg laying capability but looks like a ton of fun.

By Doug Mohney, Contributing Editor
11/18/2014

Contrary to my Friday predictions, Mitel decided to withdraw its offer for purchasing ShoreTel on Monday, November 17. ShoreTel may not be an option today, but Mitel is probably already moving on to reviewing other acquisition targets.

Mitel started its offer process in October, first offering $8.10 a share in cash, for a total of $540 million -- remember this number, we'll come back to it. ShoreTel's board refused to talk with the company, so Mitel sweetened the offer with an additional $0.40 per share in Mitel common stock on November 10, bringing the total offer to $8.50 in stock and cash.

By TMCnet Special Guest,
11/18/2014

The holidays are approaching as quickly as a sleigh pulled by magic reindeer, and every year it seems like the shopping season starts earlier and earlier. In many places, Christmas decorations are now put up before Halloween, ensuring a long and profitable season for merchants. And while most of us have had the experience of opening a disappointing gift on Christmas morning, one thing that can ruin your holiday faster than a homemade sweater is finding out that someone has obtained your credit card number, or compromised your account on your favorite shopping website.

By Rory J. Thompson, Web Editor
11/18/2014

Survey: Small Businesses Steadily Making the Switch to VoIP

A recent survey shows that more than half of prospective small business buyers were actually investing in VoIP for the first time this year.

No Fever Here: ACA Relaunch Reportedly Running Smoothly

States like Minnesota have been working overtime in the lead-up to the relaunch of Obamacare in order to have their call centers and exchanges up and ready to go.

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