Are Telcos Still Making Money?

By

You would be hard pressed to find a single quarter in any recent year when the likes of AT&T and Verizon Communications did not show steady revenue growth and relatively stable earnings, with the ability to pay dividends. That isn't to say all providers are in the same condition. From time to time, many providers have faced some distress. 

But Craig Moffett, Bernstein Research analyst, has been a notable "bear" on business prospects for the large mobile service providers. He now calculates that AT&T and Verizon Wireless are not even earning a return above their cost of capital. 

In other words, AT&T and Verizon now are already losing money, investing in networks and services that do not earn back the cost of the borrowed money driving the investments. But most of the problem comes from the wireline businesses, he argues. 

AT&T and Verizon executives would disagree, of course. In part, Verizon aregues, returns have been depressed recently because of heavy investment, both in the FiOS program and wireless upgrades, but the revenue impact of the sluggish economy. Over the long term, those issues will recede, Verizon argues. 

Still, there are signs executives are trimming investment in fixed line networks, to favor mobile networks. Read more here.

According to analyst Strand Consults, many European mobile operators in 2009 were selling mobile broadband for around 50 per cent less than it costs to support such volumes of  data. See this.

Beyond that are the long-standing issues caused by third party apps, which increasingly can supply some of the value traditionally provided only by service providers. Voice is one example.

Voice revenue telcos get from the average wireless subscriber has declined from $50 per month in 2005 to just above $33 today in 2010.

Text messaging, long a hugely profitable service, represents 16 percent of Verizon Wireless’s revenue, and contributes as much as 40 percent to total profit. The numbers are similar for AT&T Wireless are similar, says Moffett. The problem is that mesaging alternatives might be increasingly viable alternatives. Read more.

To be sure, industry executives have been dealing with the maturation and decline of several foundational services for decades, and have successfully shifted business models before. 

But some of us, and apparently many within the European Community policy community, do not necessarily view telcos and mobile service providers as "rich monopolists" that need to be restrained. Though large organizations with substantial revenues, there are clear threats to all of the key revenue segments, ranging from video to voice to text mesaging to broadband access. 

As value continues to shift to "over the top applications" and devices, the access part of the ecosystem gets devalued. That seems an unstoppable process. 


Gary Kim is a contributing editor for TechZone360. To read more of Gary’s articles, please visit his columnist page.

Edited by Rich Steeves
Get stories like this delivered straight to your inbox. [Free eNews Subscription]

Contributing Editor

SHARE THIS ARTICLE
Related Articles

How Is AI Bringing Intelligence to Traditionally Manual Inspection Workflows?

By: Contributing Writer    10/16/2026

For insurers, rental companies, fleet operators, and remarketing businesses, vehicle inspections are a part of everyday operations. Much of that proce…

Read More

3 Factors That Can Dramatically Impact Your Microsoft Intune Spend

By: Contributing Writer    10/13/2026

With remote and dispersed work here to stay for the long term, secure endpoint management has become a big headache for IT and cybersecurity teams. Th…

Read More

Why Threat Modeling Fails Without an Attacker's Perspective

By: Contributing Writer    10/13/2026

A security team might spend weeks mapping attack paths and planning defenses, only to be breached through a web application nobody remembered was stil…

Read More

From AI Experiment to Enterprise Strategy: Making Claude Work at Scale

By: Contributing Writer    10/12/2026

Artificial intelligence often enters an organization through experimentation. One employee discovers a useful prompt, another tests document analysis,…

Read More

SIEM needs exposure context to keep pace with AI-era threats

By: Contributing Writer    10/6/2026

Security information and event management (SIEM) platforms give security operations center (SOC) teams a central place to collect and analyze security…

Read More