Amazon Looks to Bring 550 Jobs to Lexington with New Call Center

By

A development for the state of Kentucky has emerged as a subsidiary arm of Amazon, and is looking to bring a new customer service outlet to the city of Winchester – about 20 miles to the east of Lexington.

The state of Kentucky – along with the rest of Clark County – is looking to offer up to $10.25 million in tax incentives, should they go ahead with plans to bring the customer service center in, and a $250,000 economic development bond to help offset the costs of the expansion. Costs are expected to reach $20 million.

Tax incentives and bonds won't come without costs to Amazon, however, which must create 550 jobs within its first three years of operation. Jobs in question must average an hourly pay of at least $15. But Kentucky's Economic Development Finance Authority projects that once the cost of benefits is factored in, the jobs will pay an average of $20 an hour.

This will no doubt come as welcome news to residents of the area, as the Bureau of Labor Statistics' preliminary numbers put the Lexington-Fayette area of Kentucky at a 7.9 percent unemployment rate.

This is, of course, before the underemployment rate and the rate of those who dropped out of the labor force entirely are considered, which will make the picture necessarily worse and the news of potential new jobs to come all the better.

Amazon has been seen recently as a substantial threat to big-box retailers like Best Buy, and thus jobs with Amazon should bear a note of extra security as Amazon is improving its position as a retailer overall, even in a weak economy with consumer confidence only starting to make a comeback from its lows.

It's not a done deal yet, though, but for the short term Kentucky residents should polish their resumes and get ready for a new arrival, a representative of the new way of shopping.




Edited by Braden Becker
Get stories like this delivered straight to your inbox. [Free eNews Subscription]

Contributing TechZone360 Writer

SHARE THIS ARTICLE
Related Articles

Ask your freight data a question: natural-language intelligence inside the TMS

By: Contributing Writer    11/4/2026

Freight is one of the most measured activities in any business. Every trip leaves a trail of GPS pings, gate-in times, transporter quotes, proof-of-de…

Read More

Contact Center AI Data: The Call Sounded Perfect, the Account Was Wrong

By: Contributing Writer    11/3/2026

Contact center AI training data needs more than transcripts: link each call to the case, the action and the outcome that proves the work was done. …

Read More

How Is AI Bringing Intelligence to Traditionally Manual Inspection Workflows?

By: Contributing Writer    10/16/2026

For insurers, rental companies, fleet operators, and remarketing businesses, vehicle inspections are a part of everyday operations. Much of that proce…

Read More

3 Factors That Can Dramatically Impact Your Microsoft Intune Spend

By: Contributing Writer    10/13/2026

With remote and dispersed work here to stay for the long term, secure endpoint management has become a big headache for IT and cybersecurity teams. Th…

Read More

Why Threat Modeling Fails Without an Attacker's Perspective

By: Contributing Writer    10/13/2026

A security team might spend weeks mapping attack paths and planning defenses, only to be breached through a web application nobody remembered was stil…

Read More