Who Turned Off the Cloud? Multiple Service Providers Experience Outages

By Rachel Ramsey July 12, 2012

The only thing we’ve been hearing about power lately is the lack of it. Power outages have been occurring left and right so far this summer, affecting everyone from restaurants to cloud service providers. When companies employ cloud solutions, they are under the impression this new solution will keep services running and be available all day, every day.

Opting to rely on cloud-based services usually ensures reliability—you don’t have to have your own IT staff to deal with potential problems and you can rely on the provider to take care of issues for you. There are many who still have yet to jump on board with the cloud because of lack of control, and these recent outages are prime examples of that.

Amazon and Salesforce are two major cloud providers who have been experiencing outages in the past few weeks. Salesforce’s cloud-based CRM systems suffered a systematic data center failure that disrupted both normal operations and backup systems, affecting nearly all 68,000 Salesforce customers in the most recent outage.

Amazon Web Services suffered multiple outages so far this year in its Northern Virginia data center, affecting websites such as Quora, Hipchat, Heroku and Dropbox. One outage was caused by a cable fault in the high voltage power distribution system and lasted for more than 18 hours.

France Telecom also experienced a network outage over this past weekend that left 26 million customers unable to make calls or send text messages. The outage was reportedly caused by a software update, and Alcatel-Lucent is working with France Telecom to identify the “root causes” of the outage. The telecom service provider will give all mobile customers a free day of calling in September to compensate them for the service disruption.

But the list doesn’t end there. O2, a major UK provider of mobile phones and broadband, experienced an outage last night, leaving thousands of O2 mobile customers in the UK without service, including the ability to make calls and use data. The company resorted to Twitter to alert customers of the problem and to update about engineers on the case. ‘Virtual’ networks GiffGaff and Tesco Mobile, who piggyback off O2’s infrastructure, were also hit by the outage. 

Disasters and accidents happen, but each minute of downtime costs money, creates headaches and hassle and leaves companies with unsatisfied customers. Providers of cloud and network services need to ensure they’re taking steps to prepare for instances such as these outages.




Edited by Allison Boccamazzo

TechZone360 Web Editor

SHARE THIS ARTICLE
Related Articles

Four Reasons to Reach for the Cloud after World Earth Day

By: Special Guest    4/23/2018

The World Earth Day agenda offers a chance to flip the rationale for cloud adoption and highlight environmental benefits that the technology brings pr…

Read More

Bloomberg BETA: Models Are Key to Machine Intelligence

By: Paula Bernier    4/19/2018

James Cham, partner at seed fund Bloomberg BETA, was at Cisco Collaboration Summit today talking about the importance of models to the future of machi…

Read More

Get Smart About Influencer Attribution in a Blockchain World

By: Maurice Nagle    4/16/2018

The retail value chain is in for a blockchain-enabled overhaul, with smarter relationships, delivering enhanced transparency across an environment of …

Read More

Facebook Flip-Flopping on GDPR

By: Maurice Nagle    4/12/2018

With GDPR on the horizon, Zuckerberg in Congress testifying and Facebook users questioning loyalty, change is coming. What that change will look like,…

Read More

The Next Phase of Flash Storage and the Mid-Sized Business

By: Joanna Fanuko    4/11/2018

Organizations amass profuse amounts of data these days, ranging from website traffic metrics to online customer surveys. Collectively, AI, IoT and eve…

Read More