Verizon Wireless Customers Experience Third Outage in 30 Days

By Monica Gleberman December 28, 2011

Verizon Wireless is reportedly experiencing its third widespread service outage this month; days after its 4G LTE network went down for some users. The outage has been widely reported in the media as customers head to Verizon Wireless’ online community forums to vent their frustrations.

Customers in parts of Florida, Ohio, Washington D.C., San Francisco, and Chicago are just some of the areas people have cited as having both their 3G and 4G connectivity knocked out of commissions.

“No 4G or 3G in Indianapolis,” wrote on commenter. “At least I got a recording when I called Customer Service stating that they were aware of the problem and actively working on it,” he said.

However, Verizon released a statement saying otherwise, “We’re investigating reports of some customers experiencing trouble accessing the 4G LTE network. The network itself continues to operate and all customers continue to be able to make calls, send text messages, and utilize data services. 3G devices are operating normally.”

The most recent outage, hit Dec. 21, affected 4G LTE customers from San Francisco to New York City. It took Verizon officials several hours to issue an official statement in that case, in which they said company engineers had resolved the “issue” with the 4G networks during the early-morning hours.

However, the service had another outage even earlier in the month. On Dec. 6 some customers saw a loss in service – where an unknown amount of customers were affected.

Verizon’s 4G networks reach 200 million users in 190 markets across the United States, and the carrier offers more than a dozen 4G-enabled smartphones and tablets. These recent outage issues test Verizon’s claim that it has the most reliable wireless network, something it advertises constantly to give itself a leg up against its other major rivals, AT&T, T-Mobile, and Sprint.

On Dec. 12 an agreement was announced with a company called SpectrumCo, which is a joint venture between Comcast, Time Warner Cable, ad Bright House Networks to buy 122 Advanced Wireless Services (AWS) spectrum covering some 259 million people. The deal, which came at a $3.6 billion price tag, is now being investigated by the Department of Justice in order to determine whether it could hurt competition in both the wireless and cable industries.

Even with the outages being fixed, it looks like Verizon will have some tough months ahead for the company and for its customers.




Edited by Carrie Schmelkin

Contributing Writer

SHARE THIS ARTICLE
Related Articles

Nevada: Silver State to Tech Center

By: Doug Mohney    4/24/2015

Silver was the primary mineral mined in Nevada when it was admitted to the union in 1864, earning it the slogan of "The Silver State." Times changed, …

Read More

Comcast, Telecoms Need to Clean Up Their Own Houses

By: Doug Mohney    4/24/2015

Big telecom mergers just don't fly these days, but it took Comcast 14 months and at least $237 million spent in 2014 to figure it out it couldn't buy …

Read More

Creating a Smarter Network Infrastructure for the Connected World

By: TMCnet Special Guest    4/24/2015

The need to be connected to the 'smarter world' is ever increasing with the rise in the number of mobile devices. LTE is now a global reality for mill…

Read More

Major League Baseball's Sports Analytics Deliver Next-Gen Stats

By: Bob Wallace    4/24/2015

Get your next-gen stats here! Major League Baseball Advanced Media (MBLAM) this week launched "next-generation" stats league-wide that it hopes will c…

Read More

My Neighbor and Your Enterprise Data Privacy: They're Not as Unrelated as You Think

By: TMCnet Special Guest    4/23/2015

If you give your house key to your neighbor, he has the opportunity to snoop around through your vinyl album collection. That has lessons for enterpri…

Read More