Mae Kowalke

Mae Kowalke is a TMCnet contributor. She is Manager of Stories at Neundorfer, Inc., a cleantech company in Northeast Ohio. Mae has more than 10 years experience in journalism, marketing and communications, and has a passion for new tech gadgets. She holds a bachelor’s degree in communications from Thomas Edison State College.


Latest Articles

MWC: Making Unified Communications More Universal 03/02/2015
Texas Comptroller: Selling Software in Texas Requires Collecting Use Taxes 03/02/2015 Strengthens Mobile Offerings with Wave and Heroku Upgrades 02/27/2015
Three Technologies that Small Businesses Must Use in 2015 02/27/2015
Making VoIP More Secure 02/27/2015
The Value of Text Message Signatures 02/27/2015
Six Ways that Fax-Over-IP Saves Businesses Money 02/27/2015
Five Ways to Maximize Your Outbound Calling 02/27/2015
Mobile VoIP Helps the Office Phone Make the Jump to the Smartphone 02/27/2015
Warning: Virtualization Can Be Bad for Software Licensing Health 02/23/2015
Mitel's Market Leadership Exemplifies Cloud Solutions Impact on Unified Communications 02/23/2015
Inside Sales Lead Management Opportunities Growing for SMBs 02/20/2015
Software Licensing Enters New Era 02/19/2015
AT&T Joins UCaaS Trend with New Unified Communications Solution 02/19/2015
Unified Communications Drivers: Hybrid Cloud Adoption 02/19/2015
Business VoIP a Key SMB Technology for 2015 02/19/2015
Join the 21st Century: Five Ways to Go Paperless 02/17/2015
What Businesses Want vs. How They Show It 02/13/2015
How VoIP Providers Can Help the Contact Center with Security 02/13/2015
How to Give the Human Touch in the Contact Center 02/13/2015
WebRTC is Changing Higher Education 02/12/2015
Four Ways to Deliver More Proactive Customer Service 02/11/2015
Ignore Customer Experience at Your Risk 02/11/2015
Don't Let Audits Ruin a Good Thing 02/11/2015
A Younger Field Service Workforce Helps Firms Stay Competitive 02/11/2015
LTE Roaming Presents New Opportunities and Challenges for Mobile Operators 02/10/2015
New Security Threat: The Old Fax Machine 02/09/2015
Research: Businesses are Out of Touch with Worker Concerns 02/06/2015
What a Local Power Brownout Can Teach All of Us 02/06/2015
Virtual Agents Are a Trend Set to Increase 02/05/2015
Why Do On-Premise Predictive Dialers Still Have the Edge? 02/05/2015
Four Ways That Fax is Used in 2015 02/05/2015
REVE Makes Instant Messaging Even Easier for VoIP Callers Who Use Mobile 02/05/2015
The Cloud Makes Call Center Deployment Easy 02/05/2015
Opportunity Abounds for European Cable MSOs 02/02/2015
Five Small Call Center Adjustments That Make a Huge Difference 01/30/2015
Corporate Communications Barking Up the Wrong Tree 01/30/2015
Five Ways Employee Learning is Changing 01/30/2015
Nothing Can Stop Customer Service Agents Who Actually Like Their Job 01/30/2015
Three Ways to Improve Employee Productivity 01/30/2015
Three Ways to Keep the Call Center at Peak Performance 01/30/2015
Time-Trapped? Why Israel Still Faxes So Heavily 01/27/2015
Legal Questions Surround the TCPA in 2015 01/26/2015
Enterprise Apps Must Follow Their Consumer Counterparts Closely 01/22/2015
How Can Businesses Use Speech-to-Text Messaging? 01/21/2015
The Evolving Uses of Text Messaging 01/21/2015
Accessible Software Licensing Benefits Everyone 01/21/2015
Why Japan Still Loves the Fax 01/21/2015
South Africa Poised for VoIP Growth 01/21/2015
VoIP is an Easy Way to Help the Environment 01/21/2015
Data Center Interconnect Evolves for an Expanded Role in the Enterprise 01/20/2015
Predictive Dialers Offer New Help for the Publishing Industry 01/19/2015
Business Trends Favor WFO, According to New Report 01/16/2015
How to Handle that Angry Customer on Social Media 01/16/2015
VoIP is a Game-Changer for Mobile Workers 01/16/2015
IVR is Not Just for Fortune 500 Companies 01/16/2015
Five Factors for Better Call Center Planning 01/16/2015
Companies Must Defend Customer Culture, or Pay the Price 01/16/2015
Good Customer Service Starts with Effective Big Data Use 01/16/2015
New Zealand Makes a Big Push for Nationwide Ultra-Broadband 01/14/2015
Route Reflection a Good Example of How NFV Can Help the IP Edge 01/14/2015
Welcome to the 21st Century: Making Fax Mobile 01/12/2015
Class Recordings Can Help E-Learning Providers Differentiate 01/09/2015
Transformation will Abound in 2015 01/08/2015
Mobile UC Set to Grow, But UX Needs to be Minded 01/08/2015
The Cloud Can Make Changing Offices Easier 01/08/2015
How to Make Sense of the Many Cloud-Based Contact Center Offerings 01/08/2015
Don't Forget that Chat Must be Recorded, Too 01/08/2015
The Value of Corporate Social 01/06/2015
Making the Move to Paperless Starts with Little Steps 01/05/2015
Operators Must Evolve Their IP Mobile Core-and Soon 01/05/2015
About Time: Predictive Dialers are Moving to the Cloud 01/05/2015
Is it Better to Start a Biz or License the Idea? 12/31/2014
Learning Marketplace Company Shows How to Nurture Employee Collaboration 12/31/2014
Mobile Services Revenue Slows, but Mobile Broadband on a Tear According to Analysts 12/31/2014
Visual Development Platform Speeds Up App Development 12/30/2014
Are Firms Finally Moving Email to the Cloud? 12/30/2014
The Value of Corporate Social 12/30/2014
Taking the Pain out of International Mobile Calling 12/30/2014
Making the Jump to Selling the Cloud 12/30/2014
Harnessing Big Data Means Real-Time Analytics on More than Just SQL 12/30/2014
Why Choose a Hosted Predictive Dialer? Reasons Abound 12/30/2014
Where Autodialers Stand in the Courts at the Start of 2015 12/29/2014
Keeping Information in the Workflow 12/29/2014
Smart Cities Mean Smart Networks 12/29/2014
One Size Does Not Fit All for Public Safety Moving to Ultra-Broadband 12/29/2014
NFC-based Mobile Payments Set to Reach $130 Billion by 2020, Predicts Strategy Analytics 12/29/2014
Give Yourself a Break for the New Year with Three Business Processes 12/24/2014
NFC-based Mobile Payments Set to Reach $130 Billion by 2020, Predicts Analysts 12/24/2014
Contact Centers Adjusting to More Complex Customer Questions 12/24/2014
The Early Drawbacks of VoIP No Longer Make Sense 12/24/2014
Is Your Phone System Ready for the Holidays? 12/24/2014
Why a Happy Customer Equals a Cost-Effective Call Center 12/22/2014
Traffic Analysis Takes the Guesswork Out of Telecom Spend 12/22/2014
The Value for Operators of Network-Based Malware Detection Systems 12/22/2014
Professional Services Can Greatly Simplify SDH Maintenance 12/22/2014
When Fax-over-IP Came to the Rescue 12/22/2014
Why Let Others Handle Customer Support When You Can Do it Better? 12/19/2014
How to Ensure Good HR Data Quality 12/17/2014
Hire Employees During the Holidays? Absolutely! 12/17/2014