TechZone360 Contributors

Mae Kowalke Info

Mae Kowalke is a TMCnet contributor. She is Manager of Stories at Neundorfer, Inc., a cleantech company in Northeast Ohio. Mae has more than 10 years experience in journalism, marketing and communications, and has a passion for new tech gadgets. She holds a bachelor’s degree in communications from Thomas Edison State College.


Latest Articles

10/16/2014 How to Make the Move to the Cloud Less Daunting
10/16/2014 RCS Helps Businesses Improve the Customer Service Experience
10/16/2014 Is Your Business Embracing RCS and Multichannel Communications?
10/16/2014 Good Ticket Deflection Relies on Comprehensive Search
10/16/2014 Upping Customer Service Through Better Metrics and Technology
10/16/2014 Your Phone System Could Be Even Better
10/15/2014 Massachusetts Politico Shows the Utility of Using All Available Data
10/15/2014 Court: Businesses Can Fall Afoul Over TCPA When Calling VoIP Services
10/15/2014 Supporting BYOD Means Moving Everything to the Internet
10/14/2014 Autodialer Helps School Get Out the Word After Security Threat
10/14/2014 Regarding TCPA: Should Certain VoIP Services Be Treated Like Mobile Phone Service?
10/14/2014 IP/MPLS Can Balance Smart Grid Deployment with Legacy System Support
10/14/2014 Adobe and EchoSign Partner for Easier E-Signatures
10/14/2014 How Packet Microwave Can Extend Legacy Connections
10/13/2014 Financial Service Firms Can Benefit from New Recording Requirements
10/13/2014 Businesses Need Better Support Ticketing, Study Finds
10/10/2014 Study Finds Businesses Not Investing Enough in Lead Generation
10/10/2014 The Role of Text-to-Speech in a Predictive Dialer
10/10/2014 Automation: The Secret Ingredient to Better Cold Calls
10/10/2014 What to Consider When Choosing a Predictive Dialer
10/10/2014 How to Choose the Right Cloud Contact Center Provider
10/10/2014 Most Interesting Fax Story of the Month?
10/10/2014 Cellular Solutions are Replacing Landlines Across the Board
10/10/2014 Cellular and Out-of-Band Solutions are Replacing Landlines Across the Board
10/10/2014 WebRTC Makes Sense Even if You're Not a First Mover
10/10/2014 India Embracing VoIP at a Rapid Pace
10/09/2014 Sprint Highlights the Coming Payment Processing Revolution
10/09/2014 How RCS Helps Make Sense of the Multichannel Mess
10/09/2014 Gartner Improves Coverage of the Enterprise Communications Segment
10/08/2014 Sprint Highlights the Coming Payment Processing Revolution
10/07/2014 Operators Can Meet Mobile Wi-Fi Security Challenges with ePDG
10/06/2014 PMC Controllers Give New Options for Hyperscale Network Deployments
10/06/2014 BYTEGRID and University of Maryland Partner on Terabit-Capable Point of Presence
10/02/2014 How to Reduce Abandoned Sales Online
10/02/2014 How to Make Open Enrollment a Sales Boon
10/02/2014 How to Select the Right Backup Power System
10/02/2014 Predictive Dialing Can Improve the Customer Experience
10/01/2014 Zoho Gets Outbound Dialer Integration
10/01/2014 The Environmental Benefits of Fax-over-IP
10/01/2014 Uncertainty Around the TCPA and Autodialers Should Make Businesses Cautious
10/01/2014 The Hidden Cost of the Cloud
10/01/2014 How to Make Packet Microwave Ready for LTE-Advanced Demands
09/30/2014 Detroit Firefighters Use Fax to Fight Fires, But They Could Do Better
09/26/2014 MDM is No Longer Enough to Secure Business Data in a Mobile World
09/26/2014 Video Surveillance Has Many Uses
09/26/2014 Should the Contact Center Operate in the Cloud?
09/26/2014 Tulsa Newsroom Loses Phone and Fax--Needlessly
09/26/2014 Dialers Offer More Than Just Predictive Calling
09/26/2014 What to Look for When Evaluating Services Relationship Software
09/26/2014 RCS Can Help Businesses with Innovation and Adaptation
09/26/2014 The Mobile Revolution is a Big Business Opportunity
09/25/2014 Poor Customer Service Starts in the C-Suite
09/25/2014 Software Can Drive Incremental Revenue for Hardware Makers
09/25/2014 Improved Customer Experience One of the Biggest Reasons for WFO, Study Finds
09/23/2014 Sets Speed Record for Copper Wire Data Transmission
09/19/2014 How to Make an Old Message Fresh When it Comes to Auto-Dialing
09/19/2014 How Blue Ocean Strategy Can Make Communications Firms More Profitable
09/19/2014 Kandy: A View from the Inside
09/19/2014 Not All Calling Campaigns Need the Same Dialing Mode
09/19/2014 North Korea Uses the Fax to Bypass Internet Filtering
09/19/2014 Same Recorded Message + Different Versions = Reaching More Customers
09/18/2014 Call Pacing Only One Aspect of a Good Predictive Dialer
09/18/2014 Six Best Practices for Interactive Voice Response
09/18/2014 Radisys Upgrades to Latest Intel Chips for Better SDN and NFV Support
09/18/2014 Next-Gen Customer Support Software Delivers a Holistic Approach
09/18/2014 Maryland County Shows That Fax Has Some New Tricks
09/18/2014 Wireless Management: What to Expect from a Good Call Accounting Solution
09/18/2014 Social Media is No Longer Just for the Marketing Department
09/17/2014 VoIP Innovations Helps Resellers with Free Consultation Service
09/17/2014 Out of Band Management Can Greatly Reduce International Product Repair Costs
09/17/2014 Be Clear About the Features You Need in a VoIP Provider
09/16/2014 Six Questions to Ask Before Choosing a VoIP Provider
09/15/2014 Internet of Things (IoT) Business Intelligence Key to Next Generation Value Creation
09/15/2014 The Challenges of Delivery IP Video in a Multiscreen Environment - Part 2
09/15/2014 Hosted PBX on the Rise, New Study Reports
09/12/2014 Management is Key for All But the Simplest M2M Deployments
09/12/2014 Kika Puts Old Modems to New Use
09/12/2014 3CLogic Uses Edge Computing to Speed Up the Cloud
09/12/2014 States Call for FCC Clarification on Telemarketer Blocking
09/12/2014 Korean Service Gives Fax for Free If You Watch Ads
09/12/2014 Contact Center Data: An Untapped Weapon Against Bank Fraud
09/11/2014 Satellite Helps Businesses Stay Connected No Matter How Bad the Outage
09/11/2014 Moving Servers in the Cloud One of Many New Challenges for IT Departments
09/11/2014 UC Passes the Test for School District PBX Upgrade
09/11/2014 Key Questions Small Business Should Ask When Choosing a VoIP Phone System
09/11/2014 New Intel Core M Processors in Many Ways More Important Debut Than iPhone 6
09/11/2014 What NYC Public Schools Can Teach Just About Every Business
09/11/2014 Follow Apple's Lead: Make Customers Willingly Pay More for the Same Product, Service
09/09/2014 Cloud-Based Session Border Controllers Cut Costs While Adding Flexibility
09/09/2014 Four Steps for Rolling Out Rural Ultra-Broadband
09/09/2014 CVP2 Standard Helps Operators Handle Multiscreen IP Video Challenges
09/08/2014 Breaking the Myths of Hosted Phone Service
09/05/2014 The Right Platform Makes a World of Difference for VoIP Systems
09/05/2014 WebRTC Comes with New Security Challenges
09/05/2014 Four Tips for Working Less During Vacation
09/05/2014 WebRTC Offers Many Uses for Education
09/05/2014 EU Likely to Let Facebook Buy WhatsApp and Offer Cheap Mobile VoIP
09/04/2014 Vendors Need to Understand the Hybrid VAR
09/04/2014 Cloud Contact Center Soutions Growing Fast
09/04/2014 Ignore Consumer Trust at Your Peril