Ed Silverstein

Ed Silverstein is an award-winning reporter and editor, who has written for newspapers, national business magazines and online news sites. He has covered technology, business, legal issues, national politics and several other topics. He received a master’s degree in public administration from Harvard.


Latest Articles

What Does WebRTC Mean to Business? WebRTC Evangelist from GENBAND Will Tell All 11/17/2014
Could 'Cracked Insulators' Take Down Your Business? 11/03/2014
Five Processes Businesses can Automate Relatively Easily 11/03/2014
Appeals Court OKs Redbox's Customer Info Disclosure to Third Parties 10/31/2014
Cloud Office at Rackspace Becomes Newest Business Unit 10/31/2014
Malware in Ads Leads to Demands for Hefty Ransom Payments 10/31/2014
Better Connectivity: Companies Partner to Place Wireless Antennas on Multiple Properties 10/30/2014
Are You in Compliance with the TCPA Act of 1991? 10/30/2014
Businesses Need to Offer Customers Seamless Omnichannel Experiences 10/23/2014
Conference Focuses on Telecom Expense Management Trends 10/23/2014
Kobil, Jacada Partner on IVR Solution for More Efficient Calls 10/22/2014
Businesses Need to 'Wow' the Right Customers with Great Customer Service 10/21/2014
Are You Living 'Customer Experience' at Your Company? 10/16/2014
Motivate Sales Reps as if They Are Fighter Pilots 10/16/2014
Broken Utility Pole Leads to Local Power Outage 10/16/2014
GENBAND Features New OTT, Platform-as-a-Service, and Wi-Fi Solutions 10/16/2014
Cloud Communication Platform Market Predicted to Jump to $3.2B by 2019 10/16/2014
Hughes Provides High-powered B2B Services 10/15/2014
Anuta Networks Helps Businesses with Network Operations 10/13/2014
Interface Masters Technologies Continues to Offer Key Products for High Speed Networking Systems 10/13/2014
iland Provides Public Cloud, Disaster Recovery Services to Companies Worldwide 10/13/2014
Logicbroker Brings the Best Out of Whatever System You Are Using 10/13/2014
Extreme Networks Provides a Competitive Advantage to Businesses 10/13/2014
Telecom IT Services Market to Top $233 Billion by 2019 10/10/2014
Nextiva is Paving the Way for Business Communications 10/09/2014
Banks See Real Benefits from Co-Browsing 10/09/2014
BroadConnect Telecom USA Revamps Website for Better Service 10/09/2014
Nebraska State Legislator Wants to Expand Use of Video Conferencing 10/09/2014
Listen to Employees to Engage Them in the Workplace 10/06/2014
B2B Buyers Today Are More Informed When Making Purchases 10/03/2014
Public Sector Poised to Use More BPO for Services 10/02/2014
Excellent Customer Support Clearly Leads to Higher Revenue Opportunities 10/02/2014
ABP Prides Itself on Best of Breed IP Tech Products 09/29/2014
Telecom Consulting Group Helps Agents Close the Deal 09/29/2014
TeleSpeak Provides Products for Employees Working from Home or Varied Locations Globally 09/29/2014
Vitelity Continues to Offer Diverse, Innovative Products 09/29/2014
Call Center Costs Lowered by Using New Solution 09/29/2014
Small Businesses Can Find Many Benefits from VoIP 09/29/2014
SAP to Acquire Concur, Expense Management Software Provider 09/26/2014
Power Outages Caused by Storm Will Lead to Better Planning in Nevada 09/26/2014
Truphone Makes it Easier to Call Globally 09/22/2014
Easier for Business to Share Content, Communicate Using SmartBox from PanTerra 09/19/2014
Omega DevCloud Makes Communications Easier as M2M, IoT Grow in Popularity 09/19/2014
Red Hat Expects to Play Important Role in IoT for Enterprises 09/19/2014
RingDNA Improves Sales Performance 09/19/2014
Omani Financial Institution Launches IVR Banking Service 09/19/2014
IVR Finds Another Outlet for Technology 09/19/2014
Lower-Cost, Free Calls via Messaging App Could Impact Market 09/18/2014
Comings and Goings: Telarus Names New Executive Team 09/18/2014
OnSIP Continues to Focus on WebRTC 09/15/2014
IT Helps to Ensure Great Guest Experience at Palms Casino Resort 09/15/2014
Vertical Improves Business Communications as Trends Change 09/15/2014
UberConference Eliminates Annoying Experiences from Conferencing 09/15/2014
LogLogic Provides Visual Analytics Tools to Visually Mine Data 09/15/2014
Comings & Goings: Telarus Names Tyler Smith to Head Engineering Group 09/15/2014
TransNexus Makes it Even Easier to Combat Fraud 09/12/2014
Businesses Need to Weigh Whether to Host in Cloud or On-Premises 09/12/2014
Businesses Need the Right Technology, Procedures to Send Out Accurate Messages to Consumers 09/11/2014
'VoPI': The Future of Hosted Phone Systems 09/11/2014
Small Business Owners Switching to VoIP Need Answers to Basic Questions 09/11/2014
How to Remember Who Said What on Conference Calls 09/10/2014
CafeX Looks to the Future with Innovative Solutions 09/05/2014
Certes Networks Ensures Traffic Protection 09/05/2014
IT Service Critical for Nevada's Clark County 09/05/2014
Ways to Get Your Message Out Has Changed as Media, Tech Evolve 09/05/2014
CradlePoint Continues to Offer Secure Solutions at Distributed Enterprises 09/05/2014
L.L. Bean Closing Bangor Call Center 09/05/2014
Telecom Industry Opposes Municipal Broadband as Wisdom of Public Option Is Debated 09/05/2014
Telarus Partners Stand to Benefit from New Program 09/05/2014
VoIP Increasingly Popular with Small Businesses 09/05/2014
Dialing Systems Award Given to Noble Systems Corp 09/05/2014
Conference Call Services Make Telecommuting Possible 08/29/2014
Satisfied Customers Will Promote Company's Products, Services 08/28/2014
US Carriers Compete with Unlimited Data, Texting Plans 08/28/2014
Viber Challenging Traditional Texting Options 08/28/2014
Healthcare Workforce Management Systems Market Likely to See Major Jump 08/28/2014
Opengear Sees 50 Percent Sales Growth as it Celebrates 10th Anniversary 08/27/2014
Remain 'Culturally' Aware When it Comes to Lead Generation 08/25/2014
Consider the Many Benefits of Switching to the Cloud to Manage Software Licensing 08/25/2014
Orlando Utilities Commission, Customers Both Benefit from Unify IVR Tech 08/25/2014
Fiber Optic Tech Improves Communications in Minnesota 08/22/2014
Australian Consumers Vent more online about Poor Customer Experiences 08/22/2014
Emergency Call Centers Send Help Where it's Needed in Alabama 08/21/2014
WebRTC Solutions Week in Review 08/16/2014
Call Recording Week in Review 08/16/2014
Comings and Goings: New CEO for MTN SA 08/15/2014
Customer Support Should Include Omnichannel Options 08/15/2014
FCC Requiring All Wireless Carriers to Support Text-to-911 by End of Year 08/15/2014
LTE Broadcast May Be Key Solution to Meet Increasing Demand for Mobile Data 08/15/2014
Network Early, Use VoIP Tech from the Start Before Opening a Business 08/14/2014
UNICOM Doubles Massachusetts Facility Due to Increasing Business 08/13/2014
Utah County Emergency Alert System to Include VoIP System Users 08/08/2014
Wheelings & Dealings: BroadSoft Acquires SDD 08/08/2014
VoLTE Standardization May Be Needed for Critical User Adoption in Europe 08/08/2014
Businesses Cannot Sell Successfully with Questionable Data 08/08/2014
Tips on How to Leave a Lasting Impression in Telemarketing Calls 08/08/2014
More Hiring Underway at Michigan Call Centers 08/08/2014
'Line' App Increasingly Captures the World's Attention 08/08/2014
Survey: Enterprise Mobile IT Spend Is Increasing 08/08/2014
Videotion Demonstrates How Conversation Can Take Place with Many Options 08/04/2014