Amanda Ciccatelli

Amanda Ciccatelli is a TMCnet Web Editor. Previously she worked as an administrative assistant while freelance writing for Patch. Before that she worked as the News Editor for Central Connecticut State University’s newspaper, The Recorder. She graduated with a bachelor’s degree in Public Relations and a minor in Journalism from Central CT State University.


Latest Articles

Facebook Moves into a New 'Home' in the Mobile Market 04/04/2013
Indosoft's Q-Suite Offers ACD Data Integration to Irene to Improve Workforce Management 04/02/2013
inContact Expands Solutions to Support Consumers on Any Mobile Device 04/02/2013
Cloud-Based PBX and Contact Center Providers Give Businesses Disaster Resiliency 04/02/2013
Fontel Becomes Distributor for VDO360's USB PTZ Camera 04/01/2013
TMCnet Session Border Controller Week in Review 03/29/2013
LTS Awards GSA Schedule 70 Contract, Providing Cyber Security, Digital Forensics and E-Discovery Consulting Solutions 03/28/2013
Imprezzio Global Helps Launch 'IT Innovation Days' in Top Outsourcing Destination Cluj, Romania 03/28/2013
Alike Backup and DR Capabilities Expand to Support Microsoft Hyper-V, Citrix XenServer 03/28/2013
TMCnet Outbound Call Center Week in Review 03/28/2013
3CLogic Integrates with Infusionsoft to Make the Contact Center More Efficient 03/27/2013
inContact is One of America's 100 Most Trustworthy Companies 03/27/2013
Mushroom Networks and T-Mobile Distributor One Shop Wireless Deliver Broadband Bonding Solutions for Improved WAN Performance 03/27/2013
DealNet's BPO Division Launches Contact Center Services 03/26/2013
DTE Energy Proactively Communicates with Customers using Angel's Outbound Solution 03/26/2013 Closes $2 Million Round Led by ff Venture Capital, NJEDA 03/26/2013
Indosoft Intros Visual IVR Builder Enhancements for the Contact Center 03/26/2013
TMCnet Outbound Call Center Week in Review 03/23/2013
TMCnet Session Border Controller Week in Review 03/23/2013
Customer Service is Key to's Success 03/22/2013
The Cloud Takes Over the Contact Center 03/21/2013
E-Commerce Companies Like eBay May Not Need Google Ads 03/13/2013
Voice2Phone Intros Improved Auto Dialer Software 03/13/2013
Avaya's Helps Struggling Businesses Deliver Exceptional Customer Experience 03/13/2013
Giglinx Enters the VoIP Market with Variety of Services Including Hosted Call Center 03/13/2013
inContact Helps Travel Services Company Connect its Global Contact Centers 03/13/2013
Angel Acquisition Gives Genesys Customers New Level of Multichannel, Self-Service 03/12/2013
Zeacom Blends Three Technologies into One Multichannel Contact Center 03/12/2013
Customer Service is Key to's Success 03/12/2013
Aspect Software and GPN Telecom to Provide Solutions, Support Across Europe 03/11/2013
inContact Saves the Day During Disastrous Flood 03/11/2013
InContact Saves the Day During Disastrous Flood 03/11/2013
TMCnet Call Center Services Week in Review 03/09/2013
TMCnet Conferencing Week in Review 03/09/2013
Avaya's Customer Experience Management Software Harnesses Big Data 03/08/2013
HP Helps USCIS Enhance Call Center Management for Immigration Assistance 03/07/2013
Open Mobile and Cenoplex Intro First Actionable Audio Message Service 03/07/2013 Adds Second Call Center to Improve Customer Satisfaction 03/06/2013
Improve Your Meditation with New Neurofeedback App 'Transcend' 03/06/2013
Intraday Management Software Works Seamlessly with ACD to Respond to Call Volume 03/06/2013
How to Grow Your Business with Outbound Telemarketing 03/06/2013
Nuance's Nina Moves to the Web for More Complete Customer Service 03/05/2013
Amazon Breaks Into the Emerging Mobile Voice Industry 03/05/2013
CGS Solves Cultural Issues of Contact Center Outsourcing 03/05/2013
Upstream Works Software and Sutherland Expand Contact Center Technology Around the Globe 03/05/2013
Grandstream's GXP2200: Just Like Your Android Smartphone 03/04/2013
Deploying a Reliable UC and SIP Trunking Solution with Microsoft Lync 03/04/2013
AirWatch Integrates with Samsung KNOX for Enterprise Mobile Management Android Deployments 03/04/2013
TMCnet Call Center Services Week in Review 03/02/2013
TMCnet Conferencing Week in Review 03/02/2013
Wilson Electronics Upgrades Signal Booster Warranty 03/01/2013
Intradiem's Call Center Management Software Integrates with Aspect's WFO Platform 03/01/2013
CSG Expands Managed Offering to Global Communications Service Providers 02/28/2013
Indosoft's Work Force Management Integration Connector Provides ACD Data for Improved Scheduling 02/28/2013
Major Trends Disrupt the Contact Center in 2013 02/28/2013
Outbound Contact Center Software Improves Customer Communication 02/27/2013
Digital Sales Drive Recorded Music Industry Revenue 02/27/2013
Happy 6th Anniversary to ATLAS Threat Monitoring System! 02/27/2013
Outbound Call Center Capabilities Enhance Communications 02/27/2013
inContact's New Cloud Contact Center Software Harmonizes Operations for Improved Customer Experience 02/27/2013
Radish Joins EFCO to Contribute to Colorado's Long-term Sustainability 02/26/2013
How Brands Improve Loyalty in Response to Mobile and Social Media 02/26/2013
Grandstream Shows Off its GXP2200 IP Phone at ITEXPO 02/26/2013
Today's Top MWC Gadget News 02/25/2013
It's All About Voice Apps 02/25/2013
Northern Capital Raises inContact Shares to $9 02/25/2013
TMCnet Call Center Services Week in Review 02/23/2013
TMCnet Conferencing Week in Review 02/23/2013
CloudByte's ElastiStor Solution Gets Certified by Citrix and VMWare 02/21/2013
'Harlem Shake' Debuts at No. 1 on Billboard Hot 100 Thanks to YouTube 02/21/2013
EMBRACE+ Combines Fashion and Technology to Keep You Unique and Notified 02/21/2013 and Bluefin Bring Merchant and Phone Services to Small Business Customers 02/21/2013
Sensory and Wolfson Offer Low Power Speech Recognition Mobile Solution 02/20/2013
8x8 and SoftBank Join Forces to Offer Virtual Cloud Data Services Around the World 02/20/2013
Intelecom and Aculab Create Flexible, Multichannel Cloud Contact Center Technology 02/20/2013
Teleperformance Colombia is Recognized for Contact Center Outsourcing Services 02/20/2013
Office Depot to Acquire OfficeMax for $1.2 Billion in Stock 02/20/2013
Google Uses New Signals to Prevent Account Hacks, Cutting Hijacks by 99.7 Percent 02/19/2013
Banking Firm Chooses IceWEB for its Advanced Citrix VDI Environment 02/19/2013
IDC's Nicholas McQuire to Present Keynotes on Enterprise Mobile Management at AirWatch Connect 2013 02/19/2013
KANA Brings Customer Interaction Management Benefits to the Mid-Market Call Center 02/19/2013
Lync Conference 2013 Brings Together Zeacom and the Lync Community 02/19/2013
TMCnet Call Center Services Week in Review 02/16/2013
TMCnet Conferencing Week in Review 02/16/2013
The 'Harlem Shake' Shimmies Across the Web 02/14/2013
Sinclair Voicenet's SmartVoice ViewPoint Captures the Voice of Customers Immediately 02/14/2013
Enghouse Interactive Introduces Latest Cloud Solution with ACD 02/13/2013
Grandstream's GXP2200 Brings Modern Smartphone Technology to the Desktop 02/13/2013
Vice President Biden's Glasses Go Viral on Twitter During State of the Union Address 02/13/2013
Vice President Biden's Glasses Go Virtual on Twitter During State of the Union Address 02/13/2013
Monet Software Recognized for Cloud-based Call Center Workforce Optimization Solution 02/13/2013
Protect Your Enterprise from Devastating Advanced Malware 02/13/2013
Polycom Recognizes 8x8 as North America Service Provider of the Year 02/12/2013
Dress Up Goes Digital with Barbie Digital Makeover Mirror 02/12/2013
Storacall and Rostrvm Join Forces to Create a Complete Call Center Solution for Maximized Customer Service 02/12/2013
XenWinGo Chooses Goliath for Performance Monitoring of Hosted Citrix Environments 02/11/2013
Smartphones Could Ruin Your Valentine's Day 02/11/2013
8x8 Named to NASDAQ Global Select Market 02/11/2013
Get Back Your Wasted Call Center Hold Time with @onholdwith 02/11/2013
AirWatch Connect 2013 to Drive Thought Leadership and Innovation in the Enterprise Mobile Management Community 02/11/2013