Many Cell Phone Customers Will Get Break on Bills Due to Hurricane Sandy

By Ed Silverstein November 13, 2012

Many customers who use Verizon or AT&T cell phone service and live in portions of New York and New Jersey will get a break on their bills because of Hurricane Sandy.

Select Verizon customers will see the company waive charges related to U.S. voice and text messages made between Oct. 29 and Nov. 16, according to NBC News. Verizon customers, however, will still have to pay monthly access charges, CNET said.

In addition, AT&T will not ask select customers to pay for voice and text overage charges.

"AT&T will also extend the late-payment window for wireless customers who are behind and waive late payment fees," NBC News quoted an AT&T spokesman.

AT&T's decision affects bills sent to customers in parts of New York, New Jersey, Eastern Pennsylvania, Delaware and Connecticut, the source said.

Verizon identified the affected areas where customers may get a break on their bills as: New Jersey counties Atlantic, Bergen, Burlington, Camden, Cape May, Cumberland, Essex, Gloucester, Hudson, Hunterdon, Mercer, Middlesex, Monmouth, Morris, Ocean, Passaic, Salem, Somerset, Sussex, Union and Warren.

New York counties, in addition to New York City, are Nassau, Putnam, Rockland, Suffolk and Westchester.

Many Sprint customers will also get a waiver because of the storm for “late fees, overage charges, roaming and call forwarding fees, between Oct. 29 and Nov. 28, and a renewal extension for prepaid services,” according to a statement by the company made to NBC News.

Affected areas include parts of Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Pennsylvania and Rhode Island, NBC reported.

Also, some prepaid customers on Boost Mobile Monthly Unlimited, Virgin Mobile Beyond Talk and payLo by Virgin Mobile Unlimited Talk and Text plans will get “extended service if they are at risk of not making their payment due date. Boost Mobile Pay As You Go and payLo customers will receive a $10 account credit,” NBC quoted a company statement.

In a related matter, AT&T and T-Mobile are still allowing subscribers to have the option to use either of the two networks. AT&T and T-Mobile both use GSM and UMTS standards.

It is believed that cell phone users are almost all back to normal when it comes to service interruptions due to Hurricane Sandy. For example, according to CNET, Verizon restored service to 99 percent of the East Coast.

In the long term, there could be a more sympathetic attitude to new government regulations or voluntary measures by telecom companies as they prepare for future emergencies, TechZone360 reported.




Edited by Braden Becker

TechZone360 Contributor

SHARE THIS ARTICLE
Related Articles

LTE Broadcast, IndyCar Racing, and Blending the Best of TV and Stadium Viewing

By: Rob Enderle    9/1/2015

This last weekend I was at the IndyCar race in Sonoma to see Verizon and Qualcomm showcase LTE Broadcast-I also wanted to see the race. I've watched N…

Read More

Windows 95 to Windows 10: How Far We Have Come in 20 Years

By: Rob Enderle    9/1/2015

Last week was the anniversary of Windows 95, which was actually a life-changing launch for me. I'd just started out as an analyst, and Windows 95 was …

Read More

Microsoft Research Project Allows for Inexpensive 3D Scanning from a Smartphone

By: Christopher Mohr    8/27/2015

It is now possible to perform 3D scanning from a smartphone, without additional hardware or an Internet connection, thanks to a new Microsoft Research…

Read More

Amazon's Scaled Back Consumer Device Efforts, Dash Button, and More

By: Paula Bernier    8/27/2015

Word is that Amazon is scaling way back on its consumer devices efforts, having let go of dozens of Lab126 engineers who worked on its Fire phone, acc…

Read More

The 4K War is Brewing, but Don't Expect a Crowned Winner

By: Special Guest    8/27/2015

The hype around 4K Ultra HD video is growing and we're seeing it gain traction in real ways. From the NFL Network and CBS using 4K cameras to capture …

Read More