Brendan B. Read
Brendan B. Read is a leading contact center industry journalist, with extensive experience covering site selection, outsourcing, teleworking, e-learning/e-training, and business continuity. He has held editorial positions with Call Center Magazine and DM News and has written for other publications including 1to1, Call Center Management Review, Contact Management, and Direct Marketing News. He is author of “Designing the Best Call Center for Your Business,” “Home Workplace,” and, with Joseph Fleischer, “The Complete Guide to Customer Support.” He is also a contributor to Computer Telephony Encyclopedia, authored by IP Telephony editor Richard ‘Zippy’ Grigonis.
Brendan also maintains TMCnet’s call center/CRM blog “Readerboard”, which can be found at: http://blog.tmcnet.com/call-center-crm/.
|IBM on Social Channel/Media, Social CRM Trends 01/03/2011|
|Iteris Acquires Meridian to Enable Transportation Tech Capabilities 12/29/2010|