TechZone360 eBook Library

TechZone360 offers this extensive ebook library to help you productively perform research and analysis. Using simplified search criteria, this archive puts actionable, relevant information about communications and technology at your fingertips.

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SASE Explained

Todyl 7/23/2024 3:53:50 PM

Legacy network architectures cannot meet the security and connectivity needs of today, leaving businesses vulnerable and unproductive while frustrating employees. To overcome these challenges, many are turning to Secure Access Service Edge (SASE) to overcome these challenges, providing a single, integrated platform that provides a more flexible, scalable, and secure approach to networking and security that's accessible everywhere.

However, SASE is an emerging product category with many definitions, and not all SASE solutions are created equal. Like a hardware firewall, there are a variety of ways providers approach SASE and varying levels of security and networking capabilities built in.

Download our eBook to learn more about what SASE can do, the pros and cons of different SASE approaches, and how to determine which one is right for your business.

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Cybersecurity Modernization

Todyl 7/23/2024 3:51:36 PM

Discover the transformative potential of consolidating your cybersecurity solutions into a single platform. Our eBook explores the benefits of modernizing your cybersecurity approach, streamlining operations, and strengthening your organization's security posture.

In this eBook, you will learn:
• The drawbacks to point solutions
• Core components of a consolidated security platform
• Key questions to ask potential providers
• How the Todyl Security Platform streamlines and strengthens your security posture

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See + Hear + Get Global Shoppers

Language IO 7/17/2024 10:16:33 AM

The future-proof formula for brands + retailers to ace the CX and AI race

From rapidly changing consumer priorities to the latest technologies like AI and macroeconomic and geopolitical changes, several factors require brands and retailers to be nimble and ready to pivot quickly to stay successful. They need to be quick to embrace new technology, innovate in times of crisis and stay on top of the latest trends.

Once again, all shopping is on the cusp of a major transformation.

The very definition of shopper loyalty has changed
Brands can now capitalize on increased accessibility to go global and reach new audiences. But remember: Global shoppers want highly local experiences.

Consumers want to be seen, heard and understood by brands.

So what are the biggest priorities for retail leaders looking to earn customer trust worldwide and stay ahead of the pack? What are some technological solutions that could help you listen to your customers and speak to them in their language?

Download the guide to learn

• Who your global shoppers are and where they’re shopping
• Global trends that are shaping shopper expectations and the retail industry
• How to meet your shoppers wherever they are and earn their trust – even in challenging times

FREE PDF DOWNLOAD

Learn simple and smart ways to improve customer hold times

RingCentral 1/18/2024 4:15:38 PM

Being put on hold has become the norm in today’s business environment. To avoid it becoming a frustrating experience for your customers, there are numerous ways to address this issue. Our new eBook tackles this subject with smart solutions that can be instantly integrated into your contact center.

Download it today!

FREE PDF DOWNLOAD

12 Tips for Flawless Customer Experience Across Remote Workforces

Empirix 4/1/2021 11:38:37 AM

With an estimated 92% of the virtual workforce expecting to work from home indefinitely, companies must put a long-term strategy in place for managing remote worker technology failures that impact customer experience and workforce productivity.

This eBook, 12 Tips for Flawless Customer Experience Across Remote Workforces , highlights the 12 most critical and actionable steps that contact center operations and IT teams can take to detect and prevent such failures.

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7 STEPS DIGITAL LEADERS CAN TAKE TO ADAPT TO THE NEW NORMAL AFTER THE COVID-19 OUTBREAK

Creatio 2/19/2021 9:45:18 AM

KEY TAKEAWAYS:

How to increase the adaptiveness and agility of your organization in the times of a constantly changing business environment.

How to keep your team members motivated and performing at peak efficiency when working from home.

How low-code and AI technologies can become the key success enablers that will help your business survive during a recession.

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BEYOND COVID-19: HOW DIGITAL TRANSFORMATION AND TECHNOLOGY WILL RE-SHAPE BUSINESS STRATEGY

Creatio 2/19/2021 9:43:19 AM

KEY TAKEAWAYS:

What tech solutions businesses should invest in to reduce overall expenditure, produce a quick ROI and promote digital transformation.

How to increase the agility and flexibility of your organization to change business models quickly in response to sudden market shifts.

Key questions that CIOs and digital leaders need to answer in order to prepare for future disruptions.

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5 WAYS TO KEEP YOUR EMPLOYEES HEALTHY AND SAFE WITH A HELP OF LOW-CODE

Creatio 2/19/2021 9:40:54 AM

KEY TAKEAWAYS:

What actions should CIOs and Digital Leaders take in response to COVID-19 pressuring shifts in the future of work.

How to ensure that your team's workplaces are both productive and safe.

How to promote employees wellbeing with the help of Creatio's low-code platform for process management and CRM.

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5 WAYS TO REINFORCE YOUR DIGITAL STRATEGY IN 2021

Creatio 2/19/2021 9:39:13 AM

KEY TAKEAWAYS:

What are the key pillars of a winning digital strategy for 2021.

How to foster a digital culture within your company to roll out changes in a flexible manner while facilitating a cross-departmental cooperation.

How to bolster your digital transformation initiatives with the help of low-code technology.

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REINVENTING CUSTOMER EXPERIENCE: Top 5 trends and best practices for 2021

Creatio 2/19/2021 9:37:23 AM

KEY TAKEAWAYS:

Why it's essential for businesses to keep accelerating customer experience (CX) in 2021.

What are the key elements of a comprehensive and effective CX strategy in these tumultuous times.

What are the most prominent emerging CX trends in the coming years.

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4 STEPS TO CREATING A LOW-CODE COMPANY

Creatio 2/19/2021 9:35:30 AM

KEY TAKEAWAYS:

What are the core elements of a low-code company that help Digital and Business Leaders to take a strong ownership of technologies used in their organization.

How to revise your digital strategy to create an effective framework for decision making and action taking over the long-term period.

How to facilitate cross-departmental alignment and simplify workflows with the help of low-code technology.

How to build the culture of decision-making freedom, where your employees are empowered with the right tools and technology to the company’s benefit.

What are the key features you should pay attention to while choosing a low-code platform that fits your organization needs.

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HOW LOW-CODE HELPS CIOs SUPPORT STRATEGIES IN A REMOTE-WORK WORLD

Creatio 2/19/2021 9:33:39 AM

KEY TAKEAWAYS:

How to adapt quickly to market changes and digitize your business processes despite external pressures like COVID-19.

How to empower your employees to create helpful solutions without IT experts.

How to foster better collaboration and maintain a high level of productivity of your employees by creating an effective digital environment.

FREE PDF DOWNLOAD

5 REASONS WHY INVESTING IN TECH IS THE BEST THING YOU COULD DO RIGHT NOW

Creatio 2/19/2021 9:32:15 AM

KEY TAKEAWAYS:

How to react quickly to the current crisis and adapt business models to the new reality

How to advance your organization's processes and reach new heights of efficiency after the COVID-19 outbreak

How to prepare your business to accommodate recent market shifts and ensure growth despite rapid changes.

FREE PDF DOWNLOAD

WHY LOW-CODE/ NO-CODE DEVELOPMENT IS A MUST FOR BUSINESS GROWTH

Creatio 2/19/2021 9:30:31 AM

KEY TAKEAWAYS:

What are the advantages of integrating low-code/no-code development into a business strategy?

How can low-code/no-code development be applied in day-to-day processes?

How low-code/no-code development can be compared to traditional methods?

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IMPLEMENTING A LOW-CODE STRATEGY IN 2020: TOP TIPS FOR BUSINESS LEADERS

Creatio 2/19/2021 9:28:13 AM

KEY TAKEAWAYS:

The market for low-code platforms is growing by an estimated 40% annually, with spend expected to surpass $21 billion by 2022.

65% of application development activity will be low-code by 2024.

By 2020, 70% of enterprises will have citizen development policies in place.

FREE PDF DOWNLOAD

5 Ways to Manage Demand Swings in Your Contact Center

NICE inContact 1/21/2021 3:46:17 PM

Read up on how to weather the storm when customer demands rain down.

Learn how to use the right mix of digital channels, AI, and automation to maintain service levels when traffic spikes.

Download the eBook for technology best practices to help you:
• Alleviate the need for a live agent to handle every interaction
• Improve contact center KPIs during high interaction demands, including average handle time and customer satisfaction levels
• Provide timely, effective agent support for faster resolutions and better CX

FREE PDF DOWNLOAD

Troubleshooting Microsoft 365 End-to-End Creating Actionable Insight Through User Experience and Service Monitoring

Martello 1/20/2021 3:49:27 PM

If your organization is among the 115M daily Microsoft Teams users or generally relies on the Microsoft 365 platform, it’s safe to say that anytime a performance or service delivery issue arises, the impact on productivity and profitability is material.

In short, you need Microsoft 365 not just running, but running well.
In this eBook Martello examines:
• The challenges of troubleshooting Microsoft 365.
• The need for proactive service quality management by correlating end-to-end data.
• The high-level metrics and data points that are useful in providing Microsoft 365 insight.
• How to leverage these insights to achieve proper response and remediation.

FREE PDF DOWNLOAD

Proactive vs Reactive: How Savvy Use of Analytics Helps Contact Centers Navigate and Adapt to Uncertainty

Nice inContact 1/14/2021 12:28:46 PM

How can your contact center become more adaptive and 'future-ready'?

This new Aberdeen eBook has all the latest guidance to help you manage potential risk factors and future impact events with a strategic approach.

Download your copy to learn:
• How to maximize data quality to shift from a reactive contact center to a proactive one
• How to use analytical insights in a timely and efficient manner to stay ahead of the game
• How to make a business case for becoming proactive, using metrics like customer satisfaction, productivity gains, and service costs

FREE PDF DOWNLOAD

Remote Work: A Comprehensive Guide on the ‘What?’, ‘Why?’ & ‘How?’

Nice inContact 1/14/2021 12:26:36 PM

Get the latest data from Aberdeen’s expert analysts.

Want to build a business case for remote work in your contact center? Look no further than this new guide from Aberdeen. Their researchers assessed contact centers that implemented successful remote work policies pre-Covid—and now they’re dropping the latest results and insights right here.

Download the guide to see:
• What the overall benefits are for contact centers that implemented remote work pre-Covid
• Why you need to adopt specific strategies to see those benefits in your own contact center
• How to assess which roles should be performed remotely in your contact center

FREE PDF DOWNLOAD

Digital reputation: What keeps you awake at night?

Alcatel-Lucent Enterprise 1/8/2021 4:05:48 PM

Does your digital reputation and security of your customers’ information keep you up at night? Even while it helps your business, moving to cloud adds layers of concern and new challenges to meet the needs of an increasingly demanding audience.

As customer data continues to be a huge component of business growth, companies need to find a way of protecting both themselves and their customers. The digital trust that companies can inspire by excelling in privacy and security, will become a key differentiator. For an experience to be truly remarkable, customers need to feel informed, protected, and safe during every stage of the customer journey. Defending the customer can be done.

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