TechZone360 eBook Library

TechZone360 offers this extensive ebook library to help you productively perform research and analysis. Using simplified search criteria, this archive puts actionable, relevant information about communications and technology at your fingertips.


MSPs Delivering Superior Network Performance

12/16/2019 3:52:45 PM

Being a Managed Service Provider is no easy task. Every new service you add to your portfolio comes with another layer of complexity and a whole new set of client expectations. Many challenges come with remotely managing a customer’s IT infrastructure or systems including performance, availability, and mean time to recovery.

We broke down the four main areas your organization needs to master for optimal service delivery. Download our eBook today to find out how Managed Service Providers can easily deliver stellar service quality and superior network performance.


Game Changing SD-WAN

12/16/2019 3:49:20 PM

What is SD-WAN? Which SD-WAN Solution is Right For You?

The SD-WAN market is expected to grow to anywhere between 6 to 9 billion dollars by the year 2021. SD-WAN is universally acclaimed as a new and unprecedented way to easily implement policies across large WANs at a fraction of the cost of traditional solutions. This solution includes Aggregation of Multiple Links into a Single Virtual Network, Zero-Touch Provisioning, Centralized Management and Visibility, and Bandwidth Optimization.

Download our eBook to get our top tips for selecting the right SD-WAN for your business.


MPLS Versus Carrier Ethernet: 7 Reasons Why Ethernet Is An Economical Alternative

2/27/2018 10:44:32 AM

It’s widely understood that something has to change with how businesses maintain their networks. With the fluctuating prices of MPLS, exactly "what" that solution is – isn’t crystal clear.

Until now.

Fortunately, we have a solution that we wanted to share with you so you can make an educated decision when the time comes to review your connectivity options.

To help, our eBook covers:

1. Challenges facing today’s WANs
2. Strengths and limitations of the most popular proposed solution – MPLS
3. Side-by-side comparison of MPLS vs Carrier Ethernet
4. 7 Reasons why Ethernet is an economical alternative
5. And a Case Study from a current customer


Cloud-Based Hyperconvergence With ePlus: Meeting the Demands of the Enterprise

12/7/2016 11:48:12 AM

ePlus invites you to download our e-book, “Cloud-Based Hyperconvergence With ePlus,” to learn how enterprises are tapping into one of today’s fastest-growing methods for deploying IT in the data center: hyperconverged infrastructure. We share how ePlus, with key partner Cisco powered by Intel, can enable a smooth enterprise ITaaS transformation to support hyperconvergence. In the e-book, we detail the ways in which Cisco’s new HyperFlex product is bringing advanced levels of operational efficiency and adaptability to enterprise data centers.


Cable 2020 Foundations

3/14/2016 9:32:04 AM

The changing business environment for cable operators will require MSOs to leverage quality as a differentiator in order to be successful. The articles in this ebook are gathered into four chapters: Leveraging Your Wi-Fi Assets; Realities of Virtualization; Experience is Everything; and Getting Your Network Fit for Cable 2020.


Cable 2020 Foundations

3/14/2016 9:10:02 AM

The changing business environment for cable operators will require MSOs to leverage quality as a differentiator in order to be successful. The articles in this ebook are gathered into four chapters: Leveraging Your Wi-Fi Assets; Realities of Virtualization; Experience is Everything; and Getting Your Network Fit for Cable 2020.


Today’s Mobile Devices: Network Behaviors and Insights

12/8/2015 12:36:24 PM

Mobile data growth is staggering and continues to soar. The number of mobile devices continues to grow exponentially around the world, placing greater demands on service providers’ data and signaling infrastructures. This ebook presents research findings about high level mobile device distribution and the percentage share of data usage and signaling activity by device category.


Prepaid Options Benefit Mobile Operators and Customers

10/14/2015 4:08:46 PM

There a few things more confounding to mobile service providers in hotly contested markets than missing out on opportunities to generate more revenues and profits from what have been lightly used services. This is particularly the case in the United States where unlike much of the world where prepaid services are the norm, it is estimated that roughly 19 percent of U.S. subscribers avail themselves of these services.


John Goodman - Selling Customer Service eBook

10/3/2014 11:31:25 AM

Do you truly understand the impact of customer experience? Directing your focus toward current customers and their needs can cut costs associated with winning a new customer. Find out how to drive customer satisfaction, cut costs and boost revenue. Get the eBook now!


5 Steps to Improve Employee Satisfaction

9/3/2014 5:28:38 PM

Employee satisfaction is one of the most important areas of focus for any company; happy employees lead to lower turnover, high customer satisfaction rates, and a more productive workforce. In this guide, you’ll learn five essential steps for ensuring your employees are satisfied with their working environment and job functions.


Top 10 Customer Service Skills eBook

9/3/2014 5:27:51 PM

From years of research, Impact Learning Systems has compiled a list of the top 10 customer service skills. All of the skills in this list have been tested and studied in various types of organizations and deemed to be consistently useful. Review each skill in detail – they’re essential for any company or team that works with customers. Your employees will enjoy the distilled format and descriptions that this presentation gives for each of the skills.


Guide to Attracting the Best Candidates

4/15/2014 10:30:53 AM

Are you suffering from the fear of missing out on quality candidates? You may be losing out on top talent candidates due to a negative candidate experience. Ensure that your application process is fast, accessible, easy, and engaging with the iCIMS "Guide to Sourcing Better Candidates".


14 HR Tips for 2014

4/15/2014 10:20:19 AM

Are you a growing business interested in optimizing your recruitment processes? Set your organization up for success in 2014 by equipping your HR team with the latest tips and technology from iCIMS.

Get ahead of your competitors in the war for top talent with the following resources:
- 14 Tips for 2014 eBook to keep you on track throughout the year
- Product Tour of the iCIMS Recruitment Software


Cloud Mobility & Me

3/20/2014 12:10:36 PM

This self-help guide will detail how cloud communication technology is empowering mobile workforces and how you can apply this exciting new technology to your small business.


20 Customer Service Practices

3/13/2014 3:58:51 PM

We surveyed feedback from our customers, product experts and thought leaders to come up with 20 best practices for outstanding customer service. In this eBook, we'll cover:

- How to achieve great service across channels
- How best to treat customers well
- How to build a world-class team

Download now!


6 Secrets to Offering Exceptional Customer Service

3/13/2014 3:56:23 PM

There is always room for improvement in serving your customers. In a poll, only 7% of customer experiences exceeded their expectations. In this eBook, we'll show how your customers, employees and brand can come together to earn a "customer for life." Download now.


How to Create a Customer Service Process that Enhances Your Bottom Line

3/13/2014 3:54:35 PM

Uncover the reality of customer behavior to enhance your revenue and increase your customer satisfaction. Direct your focus toward current customers and their needs to save costs associated with winning a new customer. Learn the steps you need to get started. Get the eBook now!


A Quick Peek at How Salesforce Does Customer Service

3/13/2014 3:52:23 PM

Want to see at a high-level how does customer service? In this booklet, we'll show you what the #1 customer service application, Service Cloud, looks like and how to use the features.

From the contact center to self-service communities, see how Salesforce Service Cloud is changing the game.

Download now


Post-Breach Survival Guide

1/10/2014 12:26:37 PM

The onslaught of cyber attacks and organized criminals seeking to steal corporate data has put even the most well-defended organizations at risk of suffering a data breach. While organizations shouldn't give up their efforts to institute preventative IT security controls, they should also steel themselves to the all-too-real possibility of suffering a breach at the hands of clever attackers. Putting together an effective post-breach response plan can greatly reduce the costs and damage to the business inflicted by a breach. The following guide can help organizations get started.

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