Whitepaper Library

TechZone360 offers this extensive library to help you productively perform research and analysis. Using simplified search criteria, this archive puts actionable, relevant information about communications and technology at your fingertips.

If you are interested in contributing your White Paper into the TechZone360 White Paper Library, please contact us.

Title:
Categories:
Company:
 

Push-to-Talk over Cellular

Hytera | 5/2/2025 11:39:19 AM

Remember when Nextel revolutionized business communications? Today’s Push-to-Talk over Cellular (PoC) provides nationwide individual and group calling using mobile operator 4G/5G/LTE networks and Wi-Fi networks for fast and low-cost deployments. IT managers are playing a critical role in enterprise communications systems, and this now includes digital two-way radio systems.

This white paper will review the key capabilities and benefits of PoC communications systems, along with the different deployment options.

Key takeaways for IT professionals include:
• “You want to put what on my network?” Learn the coverage requirements of your facility’s Wi-Fi for PoC radio deployments
• “Isn’t this basically VoIP with IoT devices?” Learn how PoC systems work and the different types of PoC devices
• Learn how dispatch applications leverage group calling and GPS location tracking enable operational efficiency
• Learn simple and cost-effective methods to add PoC radios to existing two-way radio systems

FREE PDF DOWNLOAD

G2 Winter 2025 Contact Center Operations Report

UJET | 2/4/2025 1:05:07 PM

For 19 consecutive quarters, UJET is recognized as a leader in Customer Satisfaction in the G2 Winter 2025 Contact Center Operations Report!

Here's why UJET is the top choice:

- Unmatched User Satisfaction: Ranked #1 by real users for 19 consecutive quarters.
- Momentum Leader: Stay ahead with a future-ready platform.
- Best Usability: Easiest to use for both enterprise and mid-market.
- Easiest Implementation: Voted #1 for simple setup and deployment.
- 100+ Badges: Recognized for excellence in key areas like ease of use, support, and implementation.

See what real users are saying - get your copy today.

FREE PDF DOWNLOAD

UJET AI-Powered CCaaS and WFM

UJET | 1/6/2025 2:02:18 PM

UJET's unified, AI-powered Contact Center as a Service (CCaaS) & Workforce Management Management (WFM) platform empowers organizations of any size to deliver exceptional customer experiences and transform contact center operations through AI-powered automation, intelligence, and omnichannel orchestration.

FREE PDF DOWNLOAD

AI Maturity Benchmark Report

UJET | 1/6/2025 2:00:11 PM

The 2024 AI Maturity Benchmark Report reveals that many organizations are missing out on the transformative benefits AI can offer. To understand what separates leaders from laggards, UJET is introducing a new AI Maturity Benchmark. It evaluates the adoption and implementation of AI across the contact center and its impact on key organizational metrics. Ultimately, those who display high maturity are reaping more benefits such as increased positive interactions with customers, boosted agent productivity, and improvement in key contact center KPIs.

Key Insights:
• 75% of contact centers prioritize AI investments, yet most deployments remain low maturity
• Companies with mature AI strategies see a 68% increase in upsell and cross-sell rates
• AI isn't replacing agents - 98% of leaders believe it will upskill them
• Only 10% of contact centers have achieved high AI maturity. Is yours one of them

Get your copy today!

FREE PDF DOWNLOAD

The language of innovation: Why and how to gain your customers’ trust with your AI and digital

Language IO | 5/9/2024 3:59:58 PM

We’re thrilled to let you know about our latest guide, “The language of innovation: Why and how to gain your customers’ trust with your AI and digital transformation strategy.”

And as a bonus, we’ve created the ultimate innovation checklist that will help you set goals for your digital transformation initiative and go after them.

Ready to level up your digital transformation? Download the guide now.

We hope you’ll find the insights and actionable advice in this guide helpful as you build your digital innovation roadmap.

Here at Language I/O, we take your business goals like improving customer experience and propelling digital transformation seriously. That’s why we put together a comprehensive resource on the top priorities of digital transformation, why your AI integration initiatives should start with optimizing customer experience and how you can make AI-powered real-time translation a seamless part of your innovation.

You’ll learn

- The importance of making digital transformation an enterprise-wide initiative and gaining the trust of both your customers and employees
- How real innovation is all about the quality of experience your customer is getting at every touchpoint
- Effective strategies to build out a digital transformation and AI strategy for multilingual customer service

FREE PDF DOWNLOAD

Exploring CX strategy and technology adoption: A decision-maker’s chart

RingCentral | 1/18/2024 4:25:42 PM

Without the right customer experience strategy in place, you could be sacrificing customer loyalty, profitability, and overspending. Download our infographic to learn how to overcome common hurdles and try our handy checklist to get the most out of your CX strategy.

FREE PDF DOWNLOAD

Transforming Customer Experience

RingCentral | 1/18/2024 4:24:20 PM

Six Vital Projects to Help Improve CX
Customer engagement is a top priority at businesses—and for good reason. Consumers say they will tolerate three bad experiences before leaving the company for good. That may help to explain why 65% of companies had planned to increase their 2023 customer experience (CX) spending by an average of 24%, according to Metrigy’s 2023 Technology Spending Forecast global study of 400 companies.

CX and business leaders see customer engagement as an area ripe for transformation. In fact, 82.7% of companies have completed, are engaged in, or are planning a CX transformation project for 2023, according to Metrigy’s Customer Experience Optimization: 2023-24 global study of 641 companies. These projects, as defined in the study, apply new or existing technology to improve agent and/or customer experience to drive positive business value. Find out More…

FREE PDF DOWNLOAD

RingCentral RingCX overview

RingCentral | 1/18/2024 4:22:31 PM

Rethink how your business creates great customer experiences. With RingCX’s intuitive, efficient, AI-first contact center, you’ll serve customers more efficiently with less effort. Read our product guide for more.

FREE PDF DOWNLOAD

RingCentral RingCX Interactive Voice Response

RingCentral | 1/18/2024 4:21:12 PM

Learn how RingCX’s interactive voice response capabilities can reduce customer wait times, speed up call resolution, and enable customer self-service.

FREE PDF DOWNLOAD

RingCentral RingCX Analytics

RingCentral | 1/18/2024 4:20:00 PM

Download the product guide to get a full view into the entire customer journey with detailed reporting and metrics. With these insights, you’ll be able to make more informed business decisions for better customer experiences and agent performance

FREE PDF DOWNLOAD

RingCX Digital Engagement Datasheet

RingCentral | 1/18/2024 4:18:29 PM

Turn into a customer-ready business with RingCX. Meet your customers on all the channels that matter with the AI-first, simple-to-use contact center that makes smarter customer experiences easy.

FREE PDF DOWNLOAD

An introduction to AI in customer service

RingCentral | 11/1/2023 12:03:00 PM

Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this ebook, we give an introduction to how customer service leaders are using AI to improve their customer experience.

Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this ebook, we give an introduction to how customer service leaders are using AI to improve their customer experience.

FREE PDF DOWNLOAD

5 ways AI can transform your customer experience

RingCentral | 11/1/2023 11:59:45 AM

AI has become a sophisticated tool to enhance both agent and customer experiences. Learn the top ways that AI is transforming how businesses deliver customer service in our new ebook.

The processes and tools used to deliver customer service may change rapidly, but one thing remains the same: providing a stellar customer experience requires understanding what customers want and providing it to them.

FREE PDF DOWNLOAD

The Cloud, Infra, and Security Landscape for Independent Software Vendors (ISVs)

Xoriant | 3/20/2023 1:15:34 PM

To deliver software products at digital speed and stay relevant, ISVs are relying on multi-cloud and hybrid infrastructures which can be difficult to architect, monitor, and manage. And once you commit to cloud first, your teams may run into resource bandwidth and security challenges that impede rigorous observability and optimization.

Developing a systematic cloud strategy that goes beyond migration and addresses the unique requirements of shared security, cloud native development and optimization will help ensure your desired business outcomes.

In this POV, Jay Kashyap, Xoriant SVP & GM Cloud, Infrastructure and Security practice, shares his views on how a systematic cloud adoption framework can help ISVs conquer the cloud.

- Discover key drivers, facts and figures tested across multiple projects to help ISVs
- Develop a systematic approach and methodology leveraging modern tools and technologies to help ISVs maximize their cloud investment
- Leverage cloud providers’ advanced services and innovations to leapfrog and competition
- Arm yourself with field-tested to-do’s that help avoid pitfalls and make future-proof decisions at every stage – from Cloud Enablement to Security and Optimization

FREE PDF DOWNLOAD

Five Ways to Reduce the Cost and Complexity of File Sharing

Egnyte | 11/12/2021 2:50:38 PM

The legacy file server is dead! Have clients that are looking to replace their file servers? Looking for a solution that is easy to deploy and manage?

In this ebook Egnyte shares 5 ways you can reduce the cost and complexity of file sharing.

FREE PDF DOWNLOAD

Egnyte Solution Overview

Egnyte | 11/12/2021 2:48:31 PM

Egnyte is the only all-in-one platform that combines data-centric security and governance, AI for real-time and predictive insights, and the flexibility to connect with the content sources and applications your business users know and love — on any device, anywhere, without friction.

In this Solution Overview you will learn:
• What is the Egnyte Solution?
• Why Egnyte - what makes us different?
• How it works

FREE PDF DOWNLOAD

Protect and Grow your Business with Egnyte

Egnyte | 11/12/2021 2:46:22 PM

Egnyte partners with IT Service Providers to bring content collaboration and governance to organizations all over the world. Our diverse set of partners serve customers of all sizes and industries globally.

When you join our Egnyte MSP partner program, you receive exclusive benefits such as:

• Dedicated MSP Team – for Technical, sales and marketing support
• Co-branded marketing material and programs
• Free Training and access to SMEs in various topics
• Good margins and much more

Find out more about the Benefits of Egnyte for your clients and how to become a partner!

FREE PDF DOWNLOAD

Enabling Smarter Industrial Processes with Edge-to-Cloud Intelligence

Sierra Wireless | 4/23/2021 12:44:27 PM

Recently, Beecham Research conducted a survey among industrial sector professionals to learn more about the challenges they see in introducing smart industrial processes. This report consolidates the survey findings and examines how new computing models, such as edge-to-cloud, bring the power and flexibility of the cloud to the industrial edge, allowing industrial companies to circumnavigate the "heavy lifting" associated with building and scaling IIoT applications.

Download the report to learn:

• How companies are responding to IIoT challenges
• Ground realties of IIoT implementations
• How companies can leverage the edge-to-cloud computing model to navigate their IIoT journey

FREE PDF DOWNLOAD

SafeDNS For MSPs and MSSPs- Reduce threats and save support time

SafeDNS | 4/13/2021 9:21:10 AM

As a result of a long-term experience with MSPs and MSSPs, we are relaunching our program for the MSP sector to offer cloud web filtering control and provide defense against web-based threats by stopping malicious resources at the DNS layer. SafeDNS offers a range of services and revenue opportunities for MSPs and MSSPs. It is fast and easy to deploy without additional investment and seamlessly meets the MSP and MSSP marketplace’s needs.

Learn how they can help their clients get additional layer of cybersecurity, manage web access of their internet users, and allow them see the usage stats - without significant expenses. One of the most cost-effective solution among the same-level services.

FREE PDF DOWNLOAD

Workplace transformation for the dynamic workforce

SCB Global | 2/23/2021 4:04:47 PM

Remote working has very quickly become the new normal and is forecasted to persist long after the pandemic has receded. Going forward, enterprises will have to define a future workplace that embraces agility and resilience whist offering choice and flexibility to employees. Many companies are beginning preparations for a hybrid model; in-office and work from anywhere will be the two poles of a broad spectrum of workforce options. The challenge will be ensuring both remote and on-prem operations can function in complete synergy.

FREE PDF DOWNLOAD
First 1 2 3 Last