Skype Quick to Fix Log-In Problems

By Erin Harrison May 26, 2011

For those trying to make long-distance calls using their Skype accounts this morning, some weren’t able to login to the network – a seemingly isolated to Skype for Windows users.

“Some of you may have problems signing in to Skype and making calls. We’re investigating and hope to have more details to share soon,” a 7:52 a.m. EST tweet read.

Another update, about an hour later, read: “Thanks for your patience – we’ve identified the problem and will be rolling out a fix soon,” and “technical instructions to fix the current Skype issue affecting a small number of users – easier solution coming soon!”

Skype’s Peter Parkes posted instructions on how affected users on Windows and Mac OS X machines can get Skype working again via a help page.

“A small number of you may have had problems signing in to Skype. This predominantly affects people using Skype for Windows. We have identified the problem and will issue a fix in the next few hours,” blogged Parkes. “In the meantime, you can follow the steps below to fix the problem manually.”

This is not the first time Skype has incurred such problems. Back in December 2010, a much more widespread issue affected customers when their long distance and video chat access was lost for much of the day.

Skype offers VoIP, video chat, instant messaging and screen sharing, which some businesses use for Web conferencing. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.




Erin Harrison is Executive Editor, Strategic Initiatives, for TMC, where she oversees the company's strategic editorial initiatives, including the launch of several new print and online initiatives. She plays an active role in the print publications and TechZone360, covering IP communications, information technology and other related topics. To read more of Erin's articles, please visit her columnist page.

Edited by Jennifer Russell

Executive Editor, Strategic Initiatives

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