Dial Carefully? Grandma Calls 'Idol' 100s of Times, Gets Comcast Warning

By

In what may be seen as a veiled threat to eager viewers but a PR bonanza for FOX TV’s American Idol, an Illinois grandmother received a termination notice from Comcast for daring to vote several hundred times an hour by phone for her favorite singing contestant.

Media reports say 72-year-old Ilene Henry was initially confused by the letter, as Comcast promotes its Digital Voice service as being “unlimited.”  Yet after calling the Fox TV show by consistently hitting redial, Henry’s actions set off alarms at Comcast HQ, which the company said in a statement were “inconsistent with a residential number,” MyFoxDC reported.

"I've got it down to a science now and instead of counting the calls, I keep hitting redial and I timed it and I get in about fifty calls in ten minutes,” Henry told the DC-area station.

Granddaughter Andrea Holt Batalia jumped to her grandma’s defense, pointing out that “Comcast advertises their digital voice service as unlimited, and it doesn't say unlimited unless you call American Idol and you vote 10,000 times or 5,000 times or whatever the case may be."

Image via XFINITY

Since the story broke, Comcast has since backtracked, now saying it will send warning letters to users with odd calling patterns. The company also says the termination notice was sent to Henry in error.

But it’s not the first time the company has raised the ire of the elderly. The Washington Post reported a few years back about a new Comcast user who, upset with the service, went after a company rep with a hammer. And TV columnist Bob Garfield even started a blog titled ComcastMustDie.com, where unhappy customers could vent online. In his final column, Garfield claimed victory, although Ilene Henry might just disagree.




Edited by Rachel Ramsey
SHARE THIS ARTICLE
Related Articles

How Can I Tell If a Website Is Safe? Watch for These Important Signs

By: Special Guest    6/30/2020

It seems we spend the bulk of our time on devices these days, and many of us depend on the internet to help us complete our jobs, communicate with fam…

Read More

Using Data Analytics and Technology to Combat the Impacts of the Global Pandemic

By: Arti Loftus    6/25/2020

The Coronavirus pandemic has driven leaders to rethink the way that we do things, and although the threat to our health has placed many obstacles in o…

Read More

Cloud computing - can it be the key to the future of our society?

By: Special Guest    6/24/2020

Cloud computing is far from being a novelty technology, but it's only recently that we've started to really use it to its full potential. The global c…

Read More

Cryptocurrency Trading Strategies: Complete Guide

By: Special Guest    6/24/2020

Today we get to the heart of the matter, that is, we will study all the most interesting and productive strategies for investing in cryptocurrencies a…

Read More

What is Node.js used for, and what global companies use it?

By: Special Guest    6/24/2020

Hiring the software development talent pool for an innovative IT project has been a challenge for big companies and start-ups. They have to explore th…

Read More