Perception is One Thing, Reality Another

By

Consumer perception and statistical reality often diverge, and that is no less the case for social networks. Most casual observers would tend to agree that Facebook is big, Twitter probably smaller (in terms of engaged users or total users), while Google Plus lags badly.

That definitely was true when Google Plus launched. But Google Plus appears to have more users, and perhaps even more engaged users, than the conventional wisdom suggests.

After polling 60,000 U.S. online adults which social sites they used, about 22 percent indicated  they visited Google Plus each month, the same percentage reporting they use Twitter every month.

Google Plus and Twitter were more popular with adult users than LinkedIn, Pinterest, or Instagram, the Forrester Research survey found.

Also, after looking at brand posts on Google Plus (more than 3 million user interactions with more than 2,500 brand posts on seven social networks), Forrester Research found that Google Plus posts generated nearly as much engagement per follower as their Facebook posts, and almost twice as much engagement per follower as their Twitter posts.

To be sure, that is of primary interest mostly to advertisers buying exposure, and the executives of companies that have share prices.

But it also illustrates the gap between perception and statistical reality that characterizes many products and industries. Sometimes consumers perceive matters one way, and reality is something different.

One sometimes hears a statement that U.S. broadband speeds are “behind” some other nations, or “slower than” most countries, or something of that sort.

With the caveat that such measurements are highly subject to what one chooses to measure, the data is far more inconclusive than many could believe. Measuring U.S. states, for example, and not the “whole United States,” yields disparate results.

Measuring states that are large urban centers, for example, shows speeds “most” people are able to get. Some states, with large rural populations, will have slower speeds, simply because rural areas tend to have slower access speeds, compared to cities.

One might make the same argument about average speeds, peak speeds and prices. One often hears it said that U.S. high speed access prices are high. That depends on which plans are compared and whether most people buy the plans being studied. Also, retail prices vary from country to country.

So researchers often adjust prices, measuring cost as a percentage of household income, for example, not in absolute price. When measured that way, U.S. prices are among the lowest in the world.

That is not to say improvement is unnecessary or undesirable, only to point out that perception and reality often are quite different. 




Edited by Cassandra Tucker
Get stories like this delivered straight to your inbox. [Free eNews Subscription]

Contributing Editor

SHARE THIS ARTICLE
Related Articles

How Is AI Bringing Intelligence to Traditionally Manual Inspection Workflows?

By: Contributing Writer    10/16/2026

For insurers, rental companies, fleet operators, and remarketing businesses, vehicle inspections are a part of everyday operations. Much of that proce…

Read More

3 Factors That Can Dramatically Impact Your Microsoft Intune Spend

By: Contributing Writer    10/13/2026

With remote and dispersed work here to stay for the long term, secure endpoint management has become a big headache for IT and cybersecurity teams. Th…

Read More

Why Threat Modeling Fails Without an Attacker's Perspective

By: Contributing Writer    10/13/2026

A security team might spend weeks mapping attack paths and planning defenses, only to be breached through a web application nobody remembered was stil…

Read More

From AI Experiment to Enterprise Strategy: Making Claude Work at Scale

By: Contributing Writer    10/12/2026

Artificial intelligence often enters an organization through experimentation. One employee discovers a useful prompt, another tests document analysis,…

Read More

SIEM needs exposure context to keep pace with AI-era threats

By: Contributing Writer    10/6/2026

Security information and event management (SIEM) platforms give security operations center (SOC) teams a central place to collect and analyze security…

Read More