TMC's Techfast newsletter for Tuesday, November 18, 2014:
Survey: Small Businesses Steadily Making the Switch to VoIP
A recent survey shows that more than half of prospective small business buyers were actually investing in VoIP for the first time this year.
No Fever Here: ACA Relaunch Reportedly Running Smoothly
States like Minnesota have been working overtime in the lead-up to the relaunch of Obamacare in order to have their call centers and exchanges up and ready to go.
End Appears to be Near for WebRTC Video Codec Wars
The good news on the video codec front comes from a blog this past weekend that appears to indicate everyone has agreed to stop pointing their guns at each other and put them back in their holsters.
Can You Hold a Truck Race With No Lights? Apparently Not.
The facility power went out at a Phoenix racetrack just as a NASCAR race was about to start. The lights went out, so the cars shut down and the drivers got out … and waited. And waited.
Radical Idea: Make Work ‘Fun’ for Call Center Staffers
A recent blog post by a cloud contact center solutions provider outlined some ways companies can raise the “fun” factor in the contact center without incurring significant costs.
Want to be in the know first thing in the morning? Click HERE to start your free subscription to Techfast -- and for the latest news from each day in tech, delivered directly to your Inbox, subscribe to our Tech Today afternoon newsletter HERE.
To make 5G possible, everything will change. The 5G network will involve new antennas and chipsets, new architectures, new KPIs, new vendors, cloud di…
The digital transformation of business is generating a lot of value, through more automation, more intelligence, and ultimately more efficiency.
Last week, at the Open Source Summit, hosted by The Linux Foundation, the Open Mainframe Project gave birth to Zowe, introduced a new open source soft…
Not many of us love going to see the dentist, and one company working across unified voice, productivity and even IoT systems is out to make the exper…
Moogsoft Observe advances the capabilities of AIOps to help IT teams better manage their services and applications in the face of a massive proliferat…