TMC's Techfast newsletter for Tuesday, November 18, 2014:

Survey: Small Businesses Steadily Making the Switch to VoIP

A recent survey shows that more than half of prospective small business buyers were actually investing in VoIP for the first time this year.

No Fever Here: ACA Relaunch Reportedly Running Smoothly

States like Minnesota have been working overtime in the lead-up to the relaunch of Obamacare in order to have their call centers and exchanges up and ready to go.

End Appears to be Near for WebRTC Video Codec Wars

The good news on the video codec front comes from a blog this past weekend that appears to indicate everyone has agreed to stop pointing their guns at each other and put them back in their holsters.

Can You Hold a Truck Race With No Lights? Apparently Not.

The facility power went out at a Phoenix racetrack just as a NASCAR race was about to start. The lights went out, so the cars shut down and the drivers got out … and waited. And waited.

Radical Idea: Make Work ‘Fun’ for Call Center Staffers

A recent blog post by a cloud contact center solutions provider outlined some ways companies can raise the “fun” factor in the contact center without incurring significant costs.

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