TMC's Techfast newsletter for Thursday, December 4, 2014:

‘Video Analytics’ Coming into Its Own

In a modern-day version of the Pavlov’s Dogs experiment and reflex, you need only mention the phrase “video analytics” to get marketers and advertisers salivating profusely.

Wearable Technology is Making Inroads into the Call Center

As wearable tech gains popularity, contact centers see it as a new, valuable worker tool.

Cloud Eyed as a Possible ‘Windows-Killer’ Down the Road

Moving applications and the Windows OS into services on a Microsoft-based cloud would drastically shrink the whole Windows Update cycle. Oops?

Another View: Cloud Seen as Ripe for Open-Source Growth

Some 77 percent of those recently asked reported satisfaction with their open source cloud, up from 71 percent in a 2012 survey.

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