TMC's Techfast newsletter for Tuesday, December 16, 2014:

Buenas Dias! Frontier Communications Adding Bilingual Call Center Workers

In a bid to corral more customers, telecom giant is reaching out for a wider audience.

Employee Engagement Needs a Starting Point

Guess where? With management.

All Aboard! Everyone Needs to ‘Buy In’ to Customer Experience

Findings show a team effort is necessary to make it succeed.

T-Mobile’s New Pricing Plan is a Game-Changer

‘Pay as You Go’ LTE pricing may force others to follow suit

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Edited by Stefania Viscusi