TMC's Techfast newsletter for Tuesday, December 16, 2014:
Buenas Dias! Frontier Communications Adding Bilingual Call Center Workers
In a bid to corral more customers, telecom giant is reaching out for a wider audience.
Employee Engagement Needs a Starting Point
Guess where? With management.
All Aboard! Everyone Needs to ‘Buy In’ to Customer Experience
Findings show a team effort is necessary to make it succeed.
T-Mobile’s New Pricing Plan is a Game-Changer
‘Pay as You Go’ LTE pricing may force others to follow suit
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