TMC's Techfast newsletter for Wednesday, January 7, 2015:

To Engage Employees, Ask the Right Questions

From the Department of ‘Duh’: Asking what’s wrong might help make it right.

Anti-Terrorism Measures Thwarted by VoIP Messaging Apps

Cheap calls are tough for security forces to intercept.

Finding : Mobile Apps Key for Human Services Help

Technology to aid those frustrated getting needed help.

Merger Promises Better Customer Service is Coming

Analytics seen as key to better value.

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