ITEXPO Day 1 All About Making Communications Better

By

No longer was constant commentary heard about reducing costs and saving money.  Rather, it was about making money and making communications better and more effective.  In his keynote, Walker, in fact, specifically noted that was the original premise behind then Grand Central, which eventually became Google Voice – making communications better.  It’s the same mission he continues today with Uber Conference and Dialpad (he does thank Yahoo! for being willing to sell the name of his original voice service back to him).

It’s the same concept that dominated much of the conversation at ITEXPO today.  Reporting from a session discussing chatbots and AI, Gerald Baldino concluded that AI is poised to become a disruptive force in communications: “Chatbots are here to stay, and over the next few years you will see more and more organizations use them to improve their operations. 

                                                                                                                      

Mark Straton from BroadSoft (Cisco) followed that line of thinking, noting that, “Communications are in the midst of an era of massive disruption.”

He focused on the benefits of intelligent communications, including agility, reduced IT nightmares, better collaboration within and among teams, and tighter integration between apps and processes to further drive efficiency.

The communications space has been evolving for decades – the difference today is new technology has massively increased the pace of evolution.  Cloud and mobile networks are two of the chief drivers, but Walker says all the building blocks are in place that will enable every IP endpoint to be communications-enabled.

It took 50 years for the PSTN to reach 75 million users; it took 2.5 years for the original iPhone to hit as many sales, and today, Apple sells that many devices in 3.5 months.  Walker quipped that Angry Birds reached that figure in 35 minutes.  That’s the power of cloud and wireless.

But ultimately, with Uber Conference and Dialpad, Walker’s objective mirrors that of many of the speakers at ITEXPO, as well the exhibitors showcasing their products and solutions on the show floor.




Edited by Maurice Nagle

Group Editorial Director

SHARE THIS ARTICLE
Related Articles

Journey Mapping: Cultivating a Mindset for Security Awareness

By: Special Guest    4/19/2021

When was the last time you crawled inside someone's mind? You would probably perceive it as not a very comfortable place to be. After all, people are …

Read More

Cisco Named Official Technology Partner of NFL

By: Luke Bellos    4/15/2021

Cisco and The NFL have formed a strategic partnership to form a league-wide platform for unified network connectivity.

Read More

Finding the Right Chemistry: Investing in the Future of Advanced Materials

By: Arti Loftus    4/13/2021

Like Gorilla Glass for smartphones, the application of Advanced Materials has the potential to revolutionize products, and this is driving an increasi…

Read More

Driving the Future Forward with Advanced Lithium-Ion Batteries: Made in Alabama

By: Arti Loftus    4/12/2021

The current limitations of battery technology are the main obstacles preventing the widespread adoption of electric vehicles (EVs) - including their c…

Read More

3 Types of Interactive Content and Why Marketers Use It

By: Special Guest    4/8/2021

Content is good, interactive content is better. We all know content is king, and while nobody would deny this, it's actually interactivity that makes …

Read More