New Survey Analyzes AIOps Adoption, Opinions

By

A new study indicates that 68 percent of IT decision-makers at companies with 500 or more employees have experimented with AIOps tools. And 73 percent are using AIOps to get greater insights into system alerts.

These decision-makers consider automation (74 percent); expedited mean-time-to- resolution (66 percent); and anomaly detection (58 percent) as the three primary drivers of AIOps adoption.

Survey participant views varied on the most important aspects of AIOps solutions. Sixty-three percent said ease of deployment and orchestration are most important. Sixty-two percent answered intelligence, or knowledge capture. Fifty-three percent said consumability via dashboards. And 40 percent said support for hybrid cloud environments.

OpsRamp commissioned the study. Gartner conducted it. The research firm surveyed 120 IT decision makers as part of the effort.

Survey data about system alerts indicated that 51 percent said as many as half of incidents are recurring. And 48 percent said their current alert volumes are too noisy, too high, or both.

“The survey data matches what we’re hearing from customers,” said Mahesh Ramachandran, vice president of product management at OpsRamp. “Enterprise IT operations professionals are overwhelmed with alerts. And they’re challenged to distinguish between legitimate signals and loud but harmless noise. We know from the survey data that even a relatively small reduction – up to 25 percent – in the number of alerts received by IT operations teams would be considered a success in terms of a company’s AIOps strategy. With innovations like OpsRamp’s AIOps inference engine for smarter alert correlation, we think this is well within the bounds of being achievable.”

You can learn more about AIOps at AIOps Expo. This new event from TMC will take place Jan. 30 through Feb. 1 in Fort Lauderdale, Fla.




Edited by Maurice Nagle

Executive Editor, TMC

SHARE THIS ARTICLE
Related Articles

Machine Learning vs. Artificial Intelligence: Definitions and Importance

By: Lenildo Morais    2/15/2019

Machine Learning is an area of AI with a goal to develop computational techniques on learning as well as the construction of systems capable of acquir…

Read More

The New Business Model: Orchestrating Networks of Value

By: Erik Linask    2/8/2019

Future-ready companies - those that are leveraging AI, blockchain, IoT, data analytics and monetization - these are the businesses you really want to …

Read More

Day Unveils Dell Expert Network for MSPs in ITEXPO Keynote

By: Maurice Nagle    2/6/2019

Wednesday at ITEXPO closed with an SMB focus. Erik Day VP & General Manager, North America Small Business, Dell Technologies explored some of the chal…

Read More

That Sounds Like a Great IDEA!

By: Maurice Nagle    2/5/2019

IDEA Showcase is ITEXPO's way of honoring robust startups seeking to take the next steps in business growth. ITEXPO 2019 marks the fifth iteration of …

Read More

Don't Bankrupt Your Company in the Search for Absolute Security

By: Bill Yates    1/31/2019

Don't let vendors sell you the "Swiss knife" solution, or the magic bullet that will solve all your security concerns. The complete security solution …

Read More