Wednesday at ITEXPO closed with an SMB focus. Erik Day VP & General Manager, North America Small Business, Dell Technologies explored some of the challenges SMBs face and how a good partner can put these organizations in a position to succeed.
Day explained, vendors must “Make sure we are coaching our SMB clients,” and this starts with data backup, which involves ensuring the appropriate IT, security and business continuity protocols. While many SMBs fear sticker shock of a “fancy security system,” Dell is addressing the matter head on, pointing companies in the direction of subscription based models, making industry leading technology solutions more affordable.
Next up is the matter of scalability. Day explained, “Dell wants to give you hardware to support not only your existing, but future teams as well.” It’s important to look at where you think your SMB will be in five or 10 years, as being able to paint a forward looking picture can aid in developing a game plan for scalability.
Day noted too many SMBs start with buying a few computers, than consider getting a server after adding a few more people, instead of putting a growth plan in place. It is the difference between cramming for a test and spending time studying the week ahead of time. Scaling software is one thing, but hardware is a much different animal. As Day put it, “You need the right team that will flex with your company. A team that becomes part of your family.”
That team is here, and it’s called the Dell Expert Network for MSPs. Unveiled at ITEXPO, the new partner program provides each MSP a dedicated account manager. Day hammered this home, “They are yours, only yours.” The program also offers a shortcut to services and support. “We want to deliver MSPs access into tech support to help customers as quickly and easily as possible,” he continued.
Day went on to boast on Dell a bit, explaining “ We are the only tech company in this market that has a rewards program for our clients…we give you 3% on whatever you sell to your client even though we do all the heavy lifting.” The final piece to the Dell Expert Network for MSPs is certification. Understanding the importance of training, Dell will provide MSPs and IT consultant with as much information as possible.
The SMB built America. I don’t feel as though I’m stepping out on a limb here. Today, however, it can pose a great challenge for SMBs to find the right technology partners, and enjoy the spoils of the Digital Age. MSPs make this possible, and now paired with Dell, managed service providers have the wind of a tech titan filling sails.
Great idea, Dell. Well played.
Antivirus software is not enough. Apex Technology Services used its decades of IT and cybersecurity
experience to create budget-friendly network security packages every company needs.
Please take a moment to fill out your information so we can contact you directly regarding your request.
It is easy to get lost in all the new phone releases when multiple happen yearly. Consequently, most new functions go unnoticed because people do not …
Embarking on the journey to bring a new product into the marketplace is an exhilarating adventure that blends the thrill of innovation with the meticu…
MySQL on AWS is the deployment of the MySQL database system on Amazon Web Services (AWS) cloud platform. MySQL is one of the most popular open-source …
Responsive images are a fundamental component in responsive web design. They adapt to the size of the user's screen, delivering the best user experien…
Documentation tools are specialized software applications designed to help you create, manage, and publish digital documents. These tools are essentia…