In the field of business, order management is very important thing that can assist a business in its smooth execution. By making your order management process simple, you can make your customers delighted. You can even convince them to make a visit to your business again in the future.
In this post, let us see how Magento makes the order management process simple and effortless for customers.
In the checkout procedure, customers are going to review the order that has been placed by them. Users can access Magento 2 change order number at this stage. Customers have to agree to the “Term and Conditions” as laid down by you and click on the “order” button. Once that is done, the system sends an “e-mail notification” along with a link to the account of the customer.
In this step, the status of the order will appear at the time when customers have already placed their order on the website but the payment is still remaining. The order can get canceled at this stage.
There are various types of payment modes provided by Magento to make it easy for customers to make the payment. On the basis of the payment method chosen by them, they would get a notification at the time of authentication and processing of the transaction. In this step, the invoice status will get changed from “pending” state to “processing” state.
There are times when the order placed by the customer gets billed first prior to initiating the payment process for the order. One example of this kind of payment is generation and submission of invoice once the payment for credit card gets authorized as well as processed. Once that happens, the letter of the invoice is sent to that customer.
This is the step where in a customer logs into the account to confirm the order placed by them. At this stage, you will see that the status of the product in “Processing” state.
This is the step when the shipment gets submitted with printing of the packing slip. You will be sending the package through mail. Your customers are going to get notified through e-mail.
The different stages of orders in Magento:
When customers place order for something from the online store, from the Admin section or the storefront, the sales order gets created in the form of a momentary record for that transaction.
Invoice is a type of payment receipt for an order. It depends on the method of payment. Payment gets automatically captured at the time of generation of invoice.
Shipment keeps a record of all those products that have got shipped.
Credit memo is a kind of record of any refund.
Transaction page gives you a listing of all those payment tasks that happens between the store as well as the payment system.
The above guide makes it quite easy to understand the way Magento 2 performs order management and make it simple and convenient for customers.
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