Why Use an Auto Dialer for Your Call Center?

By



Outbound call centers typically run multiple campaigns for a variety of clients. The services vary. They may be doing cold calling to generate more leads. They can be following up and providing news and information to current inbound leads. For some clients, they can be running surveys and market research. 

In the past, BPOs used manual dialing, which was a tedious process that took too much time, causing call center agents to lose valuable productive hours, as they spent more time dialing than actually talking with clients. Aside from the dialing, the agents spend time waiting for someone to pick up the call or deal with busy signals, no answers, rerouting to answering machines, and disconnected numbers. 

Thus, outbound call centers require an efficient and effective method to increase productivity. They look for the most effective tool that will save time, like a solution that will automate the calling process. An auto dialer software can potentially improve agent productivity by 200 to 300 percent, reducing idle time, conversely increasing the agent's talk time. 

Benefits of using an auto dialer

Various companies offer different auto dialers to fit the outbound calling needs of several companies. Each type of auto dialing program provides other benefits to the operation of a call center. You can learn more about each class by visiting https://www.convoso.com/products/autodialer-software/. Briefly, you can use a predictive dialer if you want to increase productivity and reduce agents' idle time. If you are after increasing the agent's talk time, you can use a progressive dialer. Finally, a preview dialer helps agents improve their conversion rate as they can tailor their conversation through the advanced information the system provides the software. 

Here are more benefits:

  • Improves the efficiency of your call center operation. Using an auto dialing system eliminates the manual dialing method. Likewise, it minimizes call drops, misdialing, and lengthy wait times that affect a company's operational efficiency. Automating the process ensures that agents will only get connected calls because the system detects all situations that prevent the agent from handling live calls. 
  • It reduces the agent's idle time. Manual dialing increases the idle time of each agent. Instead of the agent spending most of their time dialing multiple numbers hoping that someone will pick up the call, the system does all the routine steps, allowing the agents to wait and accept live calls. The process ensures that each agent can attend to more calls during their shift.
  • It increases the talk time of each agent. For most outbound call centers, productivity is critical. Many clients want assurance that the call center reaches a target. It can get its required target with an auto dialer, primarily when the center uses a predictive dialer. It increases talk time, which leads to better customer engagement. Conversely, it increases agent productivity and heightens their morale. 
  • Increases lead conversion. A preview dialer, for example, provides the agent with important information about a customer. It gives the agent some time to prepare for the call. A preview dialer is valuable for communication with high-value leads. The agent can personalize the conversation, engage with the prospect longer, and increase the chances of converting the lead into a loyal customer. 
Auto dialers provide call center operators with plenty of benefits to ensure their services fit the needs of their customers. Likewise, it streamlines its business operations, providing high-quality service and meeting its clients' expectations. 

SHARE THIS ARTICLE
Related Articles

What Is an XS-Leak Attack?

By: Contributing Writer    1/13/2022

The "same-site" origin policy (SOP) is a critical piece of online security. While it's not an internet standard, but rather a rule enforced by interne…

Read More

USB-C Is Here to Stay

By: Contributing Writer    1/7/2022

For years, micro USB connectors were the standard for nearly every device on the market. Also known as USB Type-A connections, they were the preferred…

Read More

PayPal, Neteller or Skrill - which is the best e-wallet for iGaming?

By: Contributing Writer    1/3/2022

There are many elements that make up a great casino site. Some of these aspects are obvious to the customer while others have an important role to pla…

Read More

5 Smart Home Technologies to Enhance Your Home Safety

By: Contributing Writer    1/3/2022

Compared to traditional home security methods, smart home security systems have far more effective capabilities. Innovative home technologies are a pr…

Read More

White Label VS. Full Personalized App Development

By: Contributing Writer    12/22/2021

If you're looking to start a business, no matter if it's big or small, you're going to want to make it easier for your customers to find you and havin…

Read More