Stefania Viscusi


Stefania Viscusi is an established writer and avid reader. She is a 2005 graduate of Albertus Magnus College, Magna Cum Laude. She currently holds a Bachelor’s degree in English and a Bachelor's degree in Communications. Stefania has had four of her poems published by “Breakwater” (an Albertus-run literary magazine) and completed a successful internship with the Connecticut Trust for Historic Preservation as a Public Relations Specialist.


Latest Articles

Insurance Customers Are Having the Worst Support Experiences 02/26/2015
GENBAND fring Ups the Ante for CSPs: More RTC Possibilities Abound 02/25/2015
What's the Fastest Way to Lose Customers? Ignore the Digital World 02/23/2015
Better Customer Interactions Every Time with Intradiem & SSA Solutions 02/20/2015
Conversocial Lets Users Join Crowd, Help Customer Support 02/20/2015
BT & Scala Deliver Better In-Store Interactions for Customers 02/20/2015
It's Still All About the Voice of the Customer 02/19/2015
Verint Drives Better Customer Engagement with Latest Release 02/19/2015
Jacada Helps South African Telecom Deliver Better Customer Support 02/19/2015
Outbound Call Center Week in Review: Avaya, Fonality, Enghouse 02/14/2015
Call Center Software Week in Review: Zendesk, Resolve Systems, WalkMe, Altura 02/14/2015
Love is in the Air: How Loyalty Programs Can Win Customer Hearts 02/11/2015
Transform Customer Care in 2015 with Outbound and Mobile 02/10/2015
Five9 Cloud Call Center Software Lights the Way for Solar Panel Company 02/10/2015
Dialogic Talks WebRTC, NFV at ITEXPO 02/10/2015
Grandstream Highlights 2014 02/09/2015
3CX Talks Dallas Move, WebRTC Focus 02/05/2015
Retailers Take from Call Center Playbook: Customer is the MVP 02/04/2015
Is Mobile Necessary for Better Customer Care? 02/04/2015
Call Center Software Week in Review: Five 9, Vocalcom and More 01/31/2015
Xorcom Updates TwinStar 01/29/2015
Voice4Net Talks WebRTC in the Contact Center 01/29/2015
If WebRTC is Invisible, Can We Truly Gauge Success? 01/28/2015
WebRTC Use Cases Are a Huge Motivating Factor 01/27/2015
WebRTC is Much Like VoIP and Will Soon Have its Day 01/27/2015
Outbound Call Center Week in Review: Cisco, DialAmerica, TeleVoice, 8x8 01/24/2015
Call Center Software Week in Review: Enghouse Interactive, OpenMarket, Business Systems 01/24/2015
What Do Contact Centers Really Need in 2015? 01/22/2015
Why Mobile Needs to Be Part of Your Customer Service Strategy 01/22/2015
When's the Best Time to Buy a New TV? 01/21/2015
Success in Sales Comes from Structure, Good Attitude 01/21/2015
Mobile Coupons Gain Traction, More Shoppers Buy-In 01/21/2015
Better Biometrics Mean Safer Mobile Devices 01/20/2015
Call Accounting at its Best: Avotus Awarded Product of the Year Award 01/20/2015
Wearable Tech with a Twist: Chipp'd Lets Users Share Customized Content 01/19/2015
Canadian Cyber Security Firm VPNWise Offers Smart DNS and VPN Services Under One Roof 01/19/2015
Outbound Call Center Week in Review: Toshiba, Vodafone, Five9 01/17/2015
Call Center Software Week in Review: Jabra, Momentum CRM, AVST 01/17/2015
Atlas Communications: The Power of the Cloud 01/14/2015
Today's TechFast: 5G, Telehealth &CRM 01/08/2015
Remote Patient Monitoring Offers Better Care Options for Aging Baby Boomers 01/07/2015
Today's Customers are A Lot Smarter than Companies Think 01/07/2015
Mobile Key to Better, More Efficient Human Services 01/06/2015
Ease of Use Key to Wearable Tech Success 01/06/2015
Can Brick and Mortar Retailers Survive as Mobile Commerce Grows in 2015? 01/06/2015
How to Survive 2015: Keep Your Employees Happy 01/06/2015
fring in the New Year 12/29/2014
2015 Trends: WebRTC, Communications Innovation & More 12/22/2014
GENBAND: A Look Back at 2014 12/18/2014
GENBAND fring Opens New Israel Office 12/16/2014
Kandy Makes its Way to Paris 12/16/2014
Call Center Software Week in Review: Aspect, Pegasystems, Ovum 12/13/2014
Real Time Applications: A Closer Look at Virtualization 12/12/2014
Keeping Customer Top of Mind: CRM in 2015 12/09/2014
Customer Care Technology Helping Score Touchdowns beyond the Call Center Walls 12/09/2014
As Social Networks Dominate, Customer Care Remains Critical 12/08/2014
Outbound Call Center Week in Review: TCN, StellaService, Bandwidth 12/06/2014
Call Center Software Week in Review: Tahzoo, Incognito Software Systems 12/06/2014
How Speech Analytics Done Right Can Change Collections 12/04/2014
Mobile Takes Holiday Shopping to New Levels 12/02/2014
COGITO: A Smartwatch that Does the Job 12/02/2014
Mobile Devices: The Golden Ticket for Holiday Shopping 2014 11/24/2014
Call Center Software Week in Review: Conversocial, Salesforce, Rsupport 11/22/2014
Outbound Call Center Week in Review: NewVoiceMedia, TELUS, LiveVox, TCN 11/22/2014
TELUS Brings More Cloud Solutions to Canada 11/21/2014
Vocantas Further Improves Utilities OnCall Solution, Intros Version 3.1 11/21/2014
Canadian Cancer Society Increases Fundraising with NewVoiceMedia's Cloud Contact Center Technology 11/21/2014
Dixons Carphone Now Offering Better Social Care with Conversocial 11/20/2014
Rsupport Adds Video with Agents to Customer Support Arsenal 11/20/2014
Seal Software Helps Telogis Improve Customer Relationships, Streamline Data 11/20/2014
Salesforce Helps You Make the Most of Every Social Interaction 11/20/2014
City of San Antonio Takes Customer Service Mobile 11/19/2014
TCN Improves Call Center Agent Efficiency in the Cloud 11/19/2014
Retailers Beware: Moms Armed with Smartphones for Holiday Shopping 11/17/2014
'Tis the Season for Mobile Shopping Apps 11/17/2014
LiveVox Now in Canada: Ups the Ante for Cloud Contact Centers 11/17/2014
Italtel Brings WebRTC to Pasta Master's Operations 11/17/2014
Call Center Software Week in Review: Amdocs, Jacada, Verint, LivePerson 11/15/2014
Outbound Call Center Week in Review: TeleTech, AT&T, IntelliResponse 11/15/2014
Outbound Call Center Week in Review: TeleTech, AT&T, IntelliResponse 11/15/2014
Wearable Tech for More Intimate Long Distance Relationships 11/14/2014
Temasys Skylink Makes Adding WebRTC Easy 11/14/2014
Real-Time Communications Have Potential to Bring $47B to Operators 11/14/2014
Survey Says: Consumers Expect Excellent Experiences Even with In-Home Care 11/12/2014
Wheelings & Dealings: [24]7 Acquires IntelliResponse 11/12/2014
Schneider Electric Betters Multi-channel Reach with AnyPresence 11/12/2014
Better Agent Call Handle Times with Amdocs 11/12/2014
New Multichannel Agent Desktop from Jacada Makes Communications Convenient 11/12/2014
Singles Day Sees Record Sales, Driven by Mobile Commerce 11/11/2014
Are Your Customer Service Reps Top-Notch? 11/11/2014
GENBAND to Show Comprehensive Suite of Offerings in Africa 11/10/2014
WebRTC: For Better Customer Care, More Meaningful Learning 11/10/2014
Better Engagement, Responsiveness in the Contact Center with KANA Enterprise 11/10/2014
Call Center Software Week in Review: Teleopti, Acision, Teleperformance 11/08/2014
Outbound Call Center Week in Review: 8X8, InfoCision 11/08/2014
Real-Time Email Verification Invigorates Agent-Customer Interactions 11/07/2014
Better IVR for Mobile Callers with Enghouse Interactive 11/07/2014
Latest QueueMetrics Update Improves Experience, Usability 11/07/2014
Hosted Contact Center Creates More Home-based Jobs for Veterans, Disabled 11/06/2014
CSG Helps BPO Better Manage Customer Interactions 11/06/2014