Whitepaper Library

TechZone360 offers this extensive library to help you productively perform research and analysis. Using simplified search criteria, this archive puts actionable, relevant information about communications and technology at your fingertips.

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Protect and Grow your Business with Egnyte

Egnyte | 11/12/2021 2:46:22 PM

Egnyte partners with IT Service Providers to bring content collaboration and governance to organizations all over the world. Our diverse set of partners serve customers of all sizes and industries globally.

When you join our Egnyte MSP partner program, you receive exclusive benefits such as:

• Dedicated MSP Team – for Technical, sales and marketing support
• Co-branded marketing material and programs
• Free Training and access to SMEs in various topics
• Good margins and much more

Find out more about the Benefits of Egnyte for your clients and how to become a partner!

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Contact Center Disaster Recovery and Business Continuity

RingCentral | 9/16/2021 11:30:39 AM

Communication is often considered the lifeblood of business. However, many business functions can continue without phones. This is not the case with a contact. If a disaster takes down the calling capabilities and other communication channels used by agents, the contact grinds to a halt. The damage this downtime can cause to the brand reputation, customer loyalty, and revenue can be dramatic.

This makes disaster recovery and business continuity planning a must for anyone in charge of contact operations, as well as for IT leaders who must support the infrastructure. The high cost and inherent vulnerability of on-premises contact hardware explain why many companies are moving to the cloud. And even in companies that are currently tied to investments in on-premises systems, the cloud offers an excellent and highly cost effective way to provide redundancy. Hosted cloud contact solutions—especially those with enterprise-class mobile technologies—further offer the critical capability for agents to switch over to mobile devices in a disaster.

Cloud contact solutions provide the best way for your business to plan for and survive disaster. A well-architected approach not only houses all the contact infrastructure and your critical data away from potential disaster sites but also ensures high availability by employing a state-of-the-art network required to bypass local problems.

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IoT at the Edge: HOW AI WILL TRANSFORM IOT ARCHITECTURE

Kajeet | 4/26/2021 11:52:48 AM

Making sense of the vast amounts of information gathered by IoT devices can be a serious challenge, but thanks to advancements in AI and machine learning, we can now use AI to lower costs and improve productivity through data- driven decision-making and smart automation. Download this whitepaper to learn how AI-enabled systems are transforming IoT devices and applications at the edge, and what are some of the emerging use cases we can expect to see in the near future.

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Enabling Smarter Industrial Processes with Edge-to-Cloud Intelligence

Sierra Wireless | 4/23/2021 12:44:27 PM

Recently, Beecham Research conducted a survey among industrial sector professionals to learn more about the challenges they see in introducing smart industrial processes. This report consolidates the survey findings and examines how new computing models, such as edge-to-cloud, bring the power and flexibility of the cloud to the industrial edge, allowing industrial companies to circumnavigate the "heavy lifting" associated with building and scaling IIoT applications.

Download the report to learn:

• How companies are responding to IIoT challenges
• Ground realties of IIoT implementations
• How companies can leverage the edge-to-cloud computing model to navigate their IIoT journey

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SafeDNS For MSPs and MSSPs- Reduce threats and save support time

SafeDNS | 4/13/2021 9:21:10 AM

As a result of a long-term experience with MSPs and MSSPs, we are relaunching our program for the MSP sector to offer cloud web filtering control and provide defense against web-based threats by stopping malicious resources at the DNS layer. SafeDNS offers a range of services and revenue opportunities for MSPs and MSSPs. It is fast and easy to deploy without additional investment and seamlessly meets the MSP and MSSP marketplace’s needs.

Learn how they can help their clients get additional layer of cybersecurity, manage web access of their internet users, and allow them see the usage stats - without significant expenses. One of the most cost-effective solution among the same-level services.

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The Future of IVR Customer Service Assurance

Empirix | 4/7/2021 8:28:50 AM

Enabling customers to use self-service tools such as IVRs are critical for efficient, cost-effective business operations. But systems that are poorly optimized lead to more problems than they solve. Having a clear understanding of how well your IVR is working to serve the needs of your customers is critical as it baselines operational efficiency and identifies new opportunities to improve customer experience, cut costs and advance service offerings.

Download this paper and explore how to :
• Automate customer use cases
• Accelerate release cycles and deploy cutting-edge technologies with confidence
• Ensure that your contact center systems are operating as designed and intended
• Detect, respond to, and remedy service interruptions and measure their impacts on revenue

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Ten Tips for Developing a Powerful End-to-End Contact Center Testing Plan

Empirix | 4/1/2021 11:42:45 AM

To achieve the time and money savings that pre-deployment testing offers, you need in-depth strategy and execution plans.

This white paper provides actionable information to ensure you achieve your testing goals.

Read this white paper to discover:
• Detailed guidelines for developing your contact center testing plan
• Step-by-step instructions for building an effective test case for management
• Advice for developing a long-term strategy for ongoing change management and active/passive monitoring of your voice network and applications

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Workplace transformation for the dynamic workforce

SCB Global | 2/23/2021 4:04:47 PM

Remote working has very quickly become the new normal and is forecasted to persist long after the pandemic has receded. Going forward, enterprises will have to define a future workplace that embraces agility and resilience whist offering choice and flexibility to employees. Many companies are beginning preparations for a hybrid model; in-office and work from anywhere will be the two poles of a broad spectrum of workforce options. The challenge will be ensuring both remote and on-prem operations can function in complete synergy.

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The Wireless Internet of Things (IoT) Is Destined to Make Factories Smarter

Rohde & Schwarz | 2/12/2021 10:22:56 AM

High costs, the use of old technologies, broken supply chains, a lack of production visibility, incongruency on what to measure and a lack of IT/OT integration are just a few factors keeping factories from running at full capacity.

To overcome these inefficiencies, companies are looking for new technologies and new processes to improve performance. Enter the Industrial Internet of Things (IIoT).

Industry 4.0 takes advantage of IoT to deliver predictive and prescriptive maintenance programs, self-healing production lines with near zero downtime, remote control processes, autonomous robotics, and augmented reality systems. These capabilities require better connectivity throughout the factory floor.

As result, wireless connectivity is becoming even more business and mission critical, leading to more stringent requirements regarding reliability, latency, and security. Not all wireless technologies today meet the increasing demands of smart manufacturing, leaving an opportunity for 5G to fill the void.

This whitepaper by James Brehm & Associates discusses the challenges plant operators face on their production floor and how wireless technologies can make today’s factories more efficient. Furthermore, it talks about the importance of Radio Frequency (RF) testing on the factory floor.

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Effective Remote Privileged Access for MSPs

ION Networks | 1/26/2021 8:47:12 AM

The massive rise in remote working fuelled by the COVID-19 pandemic has lead to an increased number of endpoints for MSPs to manage, while at the same time Cyber attacks on MSPs are escalating, so the need for secure privileged access has never been greater. This paper explores how secure endpoint management can be made simpler, while at the same time allowing MSPs to differentiate themselves in the sales process and generate additional revenue.

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A New Approach to Zero Trust Privileged User Access

ION Networks | 1/26/2021 8:42:03 AM

Our hyper-connected world is making traditional security perimeters increasingly vulnerable. The growth of cloud, mobile and virtualization are blurring security boundaries, IT departments are increasingly working remotely, and independent contractors, managed service providers, and freelancers all require privileged user access, leading to the perfect cyber security storm. This is creating huge opportunities for threat actors and cyber security threats to companies have never been greater.

This paper discusses:
• The risks presented by privileged user access, especially for MSPs
• What you should look for in a remote tool to access and manage your customers’ networks
• How to solve your remote privileged access needs, including how to use just one tool with all your customers

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DELL EXPERT NETWORK HELPS MANAGED SERVICE PROVIDERS AND IT CONSULTANTS GUIDE SMB CLIENTS TOWARD A MODERN IT FUTURE

Dell Expert Network | 1/21/2021 4:12:30 PM

With digital transformation an imperative for SMBs, managed service providers and IT consultants can tap into Dell’s expertise to help their clients move to Microsoft 365, using the latest PCs and laptops from Dell.

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Evaluate Approaches to Cloud for Optimal Business Results

Dell Expert Network | 1/21/2021 4:10:34 PM

Understanding the essential steps for successful hybrid cloud adoption- from cloud-ready servers that deliver efficient application performance and flexibility to hybrid cloud architectures- makes it easier for small enterprises and businesses to control data and scale to meet changing demands.

Here’s what you need to know.

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Data: A Resource Much Too Valuable to Leave Unprotected

Dell Expert Network | 1/21/2021 4:08:56 PM

With so much riding on the security, reliability and availability of data resources, technology executives and their MSPs must make it a priority to deploy the solutions companies need to keep data as safe and secure as possible. Learn how with Dell’s Data protection whitepaper.

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Contact Center Agility in the Post-COVID World

NICE inContact | 1/21/2021 3:49:31 PM

Get the latest trend report in this new white paper from DMG Consulting.

The shift to a work-from-anywhere workforce is not likely to slow down in contact centers, even after this year. It’s time to reimagine remote agent hiring. The latest research in this new white paper can help.

Download the white paper now to learn:
• How contact centers will adapt hiring practices for increasingly remote workforces
• Which changes you can make to properly analyze remote agent performance
• How technology can help you hire, train, and manage remote agents with agility

FREE PDF DOWNLOAD
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