Whitepaper Library

TechZone360 offers this extensive library to help you productively perform research and analysis. Using simplified search criteria, this archive puts actionable, relevant information about communications and technology at your fingertips.

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Title:	Categories: All Cable Cloud Computing CustomerZone360 Devs World Financial Fog Computing HealthTech Zone HTML5 InfoTech Internet Telephony IoT Evolution Mobility TechZone MSP Today NFV Zone SDN Zone TechZone360 Wearable Tech WebRTC	Company: All Ring 9 Clarizen SugarCRM Corsa Security QualiSystems Force10 ServiceMax ICIMS INetU Dyn VTech Communications, Inc. Kajeet Blockchain of Things N-able c-com Minuteman UPS/Para Systems Interior Concepts Google GFI MAX NuStratus, Vox Network Solutions Ring Central Adaptive Computing Loqate Voltage Security, Inc Pega Mad Marketer HPE OpsRamp, Echostar, Moor Insights & Strategy Cycle30 VAR Dynamics Windstream Druva StarView Solutions VoIP Innovations savvisdirect BackOffice Associates Gemalto, IDC, Juniper Networks Netwrix Salesforce.com USAN Listen Up Español bpm'online GetWireless, Sierra Wireless StarTek CABLExpress Vonexus CoreSite Zenprise Pacific Interpreters, Inc. CA Technologies SplashData UNICOM Engineering, RadiSys Mu Security Global Call Forwarding voip-news Calabrio OneCall Manage Vivisimo Inc. CSDP Corporation OneBill, Avalara ErickSimpson.com Cyan TTEthernet RapidFireTools Oracle + Dyn LiveVox, Inc. Bankai Group Hightail Citrix Online Stage2 Multi-Tech Systems Apex Communications | Dialogic Avepoint Siemens Internet Telephony Magazine SureTax, LLC Mentor Graphics RingCentral, Metrigy CallFire Vocalcom IBM ZZZSOFT TMCnet VoltDelta GetWireless XURA Automation Anywhere aicas GmbH Equisys Integrhythm Force 10 Networks Clearswift Centrify VoIPShield Velocloud Mitel Microsoft Level 3 NexusIS NET Vidyo Sansay Echopass Corporation Frost & Sullivan Clarity Connect Micro Focus VMware SmartAction Coveo Todyl OnState Light Electric Quest Software CCH® SureTax®, Wolters Kluwer, The Commpliance Group, BluLogix Dialpad AMC Technology Customer Inter@ction Solutions Magazine Media5 Corporation Spacenet Monet Software eTouchPoint Subsentio LionBridge 3CLogic Vocalocity Contactual ECI Telecom Patton, 3CX Minuteman Oracle Alcatel Lucent, vmware Aptean Kunnect Savvis, CTERA ExtraHop Enghouse Systems ePlus MetTel MACH Networks Paradial sdfa test NEI, Dell, Intel Virtela Intradiem Losant Egnyte Onyx Software NHIN BoldChat Genesys Cloud Vee24 BAE Systems Leddartech EMC, Rolta AdvizeX WindRiver Hire IQ TwinStrata Esnatech Optare Solutions Keeper Security Endstream CommuniTech Services RAD HughsNet New Edge Networks ADTRAN Parlance Panzura, HP Cloud DSCI eGain Communications Reef Point EMC IBM Netezza Echopass Corporation, Nuance Blackpoint Cyber 8x8, Inc. Content Boost Computer Associates Arkadin CloudRoute Voxbone Datto XS International SDL Language Technologies Presence Technology Yealink Deltapath Inc. GCS ACCENT Marketing Nice Systems Hewlett Packard Enterprise Verizon Business RadySys CDC Software AdvizeX Interneer IEX Datapipe INQUIRA Cedar Point Communications Ipanema PreVisor KnowledgeVision Systems Aquantia Audiocodes Inside CRM AOTMP Ecessa Inside-CRM Joyent MarketTools Sophos ClearlyRated Envox Worldwide Dialexia Panasonic InfoCision RedBend EMA 4What Interactive, Creators of The VoIPTrainer GetVoIP.com LexisNexis Datto, APEX RT Advisors, De Vita & Associates Allworx Mattersight Corporation Code42 Software Zadara Storage Hitachi Vantara Rohde & Schwarz IFS TuVox, Inc. Broadconnect Bluewolf Motorola 4voice RadiSys Coverity BayBridge HigherGround Frozen Mountain Software Presence Management Xoriant Five 9 TMC Prognosis Proxim Accel Networks Altair Semiconductor Trisys OpsRamp & Razor Technologies Nokia SevOne Comcast Interact Savvis, ServiceMesh TelcoAlert SherWeb Shiftsmart Comverse CosmoCom Cisco SURF Communication Solutions Proxim Wireless Twin Oaks Computing Taridium Ovum & MetTel Sagem-Interstar Host.net SATMAP Broadview Networks Creative Virtual USA Cincom Systems SutiExpense Trellia TCN, Inc. TEO Kaspersky DID Blade Technologies Maximizer Software Inc. Hostway Convergys GAO AHRQ Dealer Socket Verisign REVE Systems Spoken AT&T, Axeda ISI IoT Evolution Expo Double-Take Software Neustar Sipera Multi-Tech Telit HPE Data Security Edify floLIVE Knowlagent Inference Solutions FreedomVOICE Aerohive Networks Rise Project Insight Parature 888VoIP Citrix Rad Data Communications tmcnet Xura Security Solutions OpsRamp, Google CLoud Aspect Sunrise Telecom Exinda SkyWave Mobile Communications Voltage Security, Hortonworks TELoIP Inc Mformation Compuware Voxeo BPA ujet.cx Aculab eDevice IVR Technologies, Inc. Fonolo AudioCodes Intelepeer Concentric Cloud Solutions Sangfor Teradata, Cloudera The Conference Group APC OpenSpan Renu Mobile Stage 2 Networks Emerson Network Power Revolabs Carousel Juniper Networks Axeda CLOUDGENIX TransNexus Software NOVO 1 VeloCloud Networks FileCatalyst Net@Work HPE OpsRamp BayBridge Series 1 Stream Datacom Systems Inc. NEI Dell OEM Solutions Trustwave SIEM Juniper SPSS Inc. Ifbyphone The College Network Embotics Vitria Wolters Kluwer- CCH SureTax, Logisense, GSA SaneBox Clarabridge Accenture Ericsson SPS & Microsoft Partner FaxBack, Inc. Sitel GoGrid Thycotic Astute Solutions MessagePro Dell Expert Network ManageEngine NICE CXone ShoreTel FrontRange Solutions Alcatel Lucent, The Tolly Group Transera u-blox CallSpace, BenchmarkPortal RouteThis Vertica Entuity Unimax Touchstone Technologies Riverbed Box UK Hytera Creatio Nortel InsideSales.com, Inc. tw telecom Jacada NaviSite Halo Security Faxore Enghouse Interactive Martello Salad Technologies zzz zxcczx asdasdasdasd Divitas Helpshift Aspect Software UNIMAX SYSTEMS CORP. SalePoint RadySys2 ConnectWise Contact Solutions NewVoiceMedia The Weather Company, An IBM Business OpsRamp & Hitachi Vantara Guardz IQ Services Pitney Bowes Business Insight Netop Netscout akkadian Labs Unicoi Systems ADTRAN Globafone PacketMotion iconectiv E-MetroTel InterCall Get Satisfaction Fusion ThalesGroup Quest & MSP Today 911 ETC Interact Incorporated Vodafone UNICOM Engineering CSI World Mocana Support.com CGS connectmevoice snom UNSi Ixia Network Visibility Solutions TeamSupport LLC Ayla Networks OpsRamp & Tietoevry Covad Communications Rack-Soft Iskratel ClickSoftware Pica8 Pelion Cognigy Active Voice NEI Uptivity AVST Evolv Ooma TeleTech StorSimple Oracle Communications Clear Harbor Brightlink Clarabridge, Inc. Sprint, Cisco TMC-Test Systech Corporation Adallom ePlus, Juniper Networks Cyient Polycom inContact INTERNET TELEPHONY and Unified Communications Knoah Cloud Computing Magazine Sennheiser Nuance Communications, Inc. NovaBACKUP Sylantro Paradise Datacom Tradeshow Teacher Saberpoint Zuora Panamax Inc TantaComm Merced Systems The Results Companies Sangoma Technologies Viewfinity Samsung Telecommunications America, LLC netbird IBM | Cognos Software Xceed Calabrio, Inc. Acuity Agora Accordent Microsoft MetTel, Raytheon FirstWave Vovici Yealink, BroadSoft, NETXUSA, Nextiva Mavatar Strategic Contact Kandy, Genband Aryaka SCB Global Livevox Confirmit SolarWinds PerSay International Headquarters Zimory Transverse GFI TempoIQ Vtech Accessline Information Builders Vodafone Global Enterprise Voltage Security, Perspecsys Numerex net2phone White Label Communications Alcatel-Lucent Cicero Inventive Labs MapR RingCentral Interactions Iqor Exony Nectar IntelliResponse Systems, Inc. eGestalt Technologies SPRINT IDEAL LIFE Reflection Solutions SPAN Systems Corporation Adlink Technology Inc. VoIP News CT PanTerra Networks Huddle Kaseya Crossfire Media, K&L Gates, Liberty and Innovation Project, Pillsbury Impact Learning Systems InMoment Ingate Dialogic Digium Electric CLoud Nice/inContact MTI Citel Five9, Inc. ScienceLogic zz Transera Communications SunMan Engineering, Inc. Language IO AVTECH Verizon Teleopti Spoken Communications Splashtop Gryphon.ai Plixer MobileIron MRV Vonage Business Solutions OneBill, EZtax Services Soffront Software, Inc 888VoIPStore TELUS International Alpine Access Appian Wildix Inc Communicado UCN BuyerZone OPNET Go Grid Tegile Systems CRV Intermedia CommuniGate Systems RYLA Napatech CUSTOMER Magazine MaxxCat Teridion Martello Technologies Texas Instruments Moxie Densify Let the Geek Speak Shunra Virtual Enterprise Tekelec BridgeWave Sprint Dell Mobility Allegiance Ingate Systems, IntelePeer Steadfast Wildfire Systems Tell Me SPS Microland SkySwitch Netskope, AWS, Presidio PHD Virtual UNICOM Engineering, Inc. Broadvoice Onstate Ineoquest inetwork GetVoIP Centerity Systems, Inc IBM Tools4ever, Inc. Nuance NetSocket Kontiki Bay Bridge Decision Technologies Sonus Cloud Cruiser Globo ePlus, Intel, HPE Enterprise Management Associates SIP Forum Interactions Corporation Telarus Kore & Cradlepoint Hexagrid Lux Capital HP Security Voltage Whaleback Systems OpenMarket CaféX Comarch SkyCreek Enkata Hewlett Packard Novell KANA Pitney Bowes Canary Ventures Bandwidth NICE inContact 128 Technology Red Hat Sotel Systems, Sangoma Patton Electronics KANA Software, Inc. Fiberlink CallTower, Clarity Connect HP FaceTime Tely Labs TeamSupport ION Networks LiveLOOK Obihai Forethought Speakeasy Quest EXFO Elfiq Networks FaxSIPit CradlePoint Amcat Pitch Consulting TelcomTactics Wireless Analytics Privacy by Design Ingate Systems Server Technology Speech Mobility Unified Office, Inc. Oracle Inc. CloudHealth Technologies Eventus Solutions Group Voip-News.com Opengear Juniper Networks Alorica Alvarion AudioCodes Broadvox One Touch Global Technologies Alcatel Lucent, Citrix Intelemedia Communications WorkFlex Workfront Clear C2, Inc. Astaro VanillaSoft eLoyalty GoToAssist CallMiner Echopass Facilis ColoHouse NTT America NetScout Systems, Inc. Tyntec CallSpace CallTower Carousel Industries Extreme Networks JonesNCTI China Telecom Americas Wolters Kluwer Tax & Accounting, TaxConnex XO Communications 360networks VHT CYARA AireSpring Epicor Coyote Point Systems AccelOps Snom Americas TARGUSinfo IceWarp Blue Jeans Network Nureva My Own Staff Onyx Avaya iCentera QuestBack CallMiner Eureka Acme Packet Klocwork NetNumber AppAssure Yorktel airSlate five9 Gemalto Gryphon Transition Networks Nexogy Monet Authority Software Attachmate Empirix IPsmarx Microsoft Tellme Savvis Pixelthrust Inquisium zzzzz Amcom Software Sidecut Reports MegaPath thawte BandTel Apica Loeb & Loeb Siemens Communications LogMeIn Virtual Hold Technologies Savvis, DataGardens Packet 8 ININ NACR Coretrace Contactual Voxeo Stream Technologies Interactive Intelligence Plixer International, Inc Perfecto Mobile NetatWork IVR Technologies RADVISION CSI AskNicely PowerNet Global Communications SeniorBridge Kaltura Flexera NetFlow Leads360 PSS Product Support Solutions LiveAction Volt Delta iTrinegy Level 3 Wind River OpsRamp Dialogic, Ingate IBM Cognos amdocs Virtutone BlackBerry Savvis, AppFog VoiceBase Digium SageCRM OrecX Virtual Hold Technology Telenor IoT savvisdirect, a CenturyLink company zzz ZOHO Corp. GENBAND ePlus, Intel Field Nation IntelePeer GroundWork Tier3 Marketing Automation Partners Technology Marketing Corporation TeoTech SureTax, TaxConnex, jBilling Nectar Services Corp. Sangoma Series SAP ePlus, Cisco, Intel Ciklum Tangoe ION-Networks SevOne, Inc. Analysys Mason Raritan Inc. SafeDNS Aviat Networks Carousel Industries Distil Networks BroadSoft CC-One Interactive Media Strategies Qualcomm Bucher + Suter Savvis, Panzura Tadiran Knoahsoft Phybridge Alert Enterprise Aeris HughesON RightAnswers Quest Connect WhatsUp Gold Service Broker Forum- Metaswitch.amdocs,oracle, opencloud AMTEL Clustrix Revesoft HP Software Harris Stratex Eventus Solutions Group, Pega Kontron ROA Group Arkadin, Microsoft Host in Ireland USA800 RingLogix Customer Interaction Solutions Magazine Coca-Cola Angel/Genesys Softchoice IoT83 Stratus Technologies Apparent Networks Birst 888VoIP & Yealink SevOne CA Technologies, Nimsoft Ernest CENTRI Rigado Liongard & CIS HigherGround, Inc. Asigra Ytel Avtex TMC Webinar Carousel Site24x7 Sipera Systems PlumVoice EasyLink ANPI GlobalMeet Voxify Intronis NexxPhase Marketo Denwa Integrhythm Inc. StreamAnalytix SoundBite Communications Fonality Microsoft Exchange Server RightNow Technologies AudioCodes FaxCONNECTit Netopia Microsoft Hold-Free Networks BSQUARE Massive Networks TMC/ Content Boost Ciena Mindmatrix Varolii Aternity, Inc. Alcatel-Lucent Enterprise Inbenta Actiance Intellect HARMAN UJET Infobright KnowledgeVision NICE Avalara KORE Wireless Infinity West Interactive Faxcore Teleformix Tone Software TransNexus SkyWave Mobile Communications Inc. FreeConferenceCall.com Senet Okta Chronom AI Crossfire Media ForeSee Imprivata RedHat Hickory Infinite Sierra Wireless Juniper Networks & ConnX Utopy LabTech Software Symphony Teleca , SAP LiveOps Cloud UniVoIP, Inc. Huntress Sipera Webinar Allot Communications Cosemi Technologies, Inc. Voipfuture Digitalk Oracle Hitachi Jenne BoxTone Level 3 Communications Tail-f Systems Patton Electronics Co. OPSWAT Centrify Corporation Peerless Network IT Complete-Kaseya Ipanema Technologies Wyde Voice SpeechCycle iQsim TelcoBridges Verio Vonage ScalePad FrontRange CallMiner, CUnet ThinkingPhones SkyKick Alcatel Lucent Enterprise CallCabinet Vixxi ICMI Inside-ERP CallCopy Sangoma Crexendo Zycoo MyTaskit KORE Noble Systems Dialogic IntelliResponse Focus Biscom- Dialogic Zephyr Masergy BroadSoft Alsbridge Network Services Group MEDICITY Bit9 Mixmoov Avoxi Mimecast Upstream Works Software Gold Systems Biscom MapR Technologies teli CFI Group Biscom Dialogic Numerex, Huawei Qwilt SIP Print JD Power Locus Traxx AT&T VSS Monitoring t Tegile Jane.ai VPI Carousel Industries Aruba Networks TelStar Hosted Services, Inc. Vocalcom Centerity Protus Alcatel Lucent MegaMeeting InfoVista Language I/O VoIPSupply Aternity Inc (2 Sessions Available: 11:00 AM ET/ 8:00 AM PT and 1:00 PM ET/ 10:00 AM PT) Nastel Genesys Spectrum Sonus Networks SSH Communications Security (ISC)² and CSA NEC SUSE Panduit Envision Hold Free Networks TeleTech, Cisco RedSky Denodo VPI (Voice Print International) Plantronics Datto, Inc. Yealink Network Technology JMR Connect Geotab EasyLink Services iPass Smith Micro Software Quobis ePlus Technology, inc. Voip Supply vKernel Kentik Quest Data Protection OpenText Telax Infradapt Presence Technology VoIPstudio MaritzCX TELoIP 8X8 Emerson Htek Fontel LogiSense Netsapiens Nexaira InVision Aricent Voltage Security Jabra Okta, Inc. CoreTrace Corporation Pedigree Technologies Internap Massergy GridGain eStara Broadvox Darktrace Grandstream, Konftel, TeleDynamics, Allison Smith, Poly sfa LiveOps Nuspire SureTax Savvis, RackWare QUMU beroNet Varonis SharedHealth Nexogy, CallCabinet Valicom Aeris Communications Verizon, Alcatel-Lucent InfluxData VoIPSwitch APEX D2 Technologies ThingWorx CaféX Communications LanguageIO Stealth Communications Redcom Zendesk CallFinder RingCentral 2020 Solid Information Technology Angel TMC's CUSTOMER Magazine Angel.com Minim Serenova Glance Elfiq ViaWest CyberSource NeoVox Monolith Software Mzinga Panviva EdgeWave Sunesys Sagemcom Yap, Inc. GetWireless, Peplink Dialogic Corporation Phone.com Ceragon Networks Flexera Software Telax Hosted Call Center VXi Supermicro Autonomy Aria Systems Unitrends Panamax Inc.

Cybersecurity in the Age of AI: Moving from Fragile to Resilient

N-able | 3/2/2026 10:17:32 AM

AI is accelerating cyber threats, giving attackers the ability to automate phishing, scale reconnaissance, and move laterally at machine speed. For MSPs managing multiple client environments with limited security resources, the traditional reactive model is no longer enough.

This report outlines a practical resilience framework built on three pillars: minimizing exposure through stronger endpoint hygiene, reducing impact with automated, contextual threat containment, and maintaining continuity through verified recovery. It shifts the focus from chasing alerts to managing risk across the full attack lifecycle.

It also explores how MSPs can apply AI responsibly inside security operations, using generative AI to boost analyst efficiency and deterministic AI to enable safe, precise automation. The result is a clear roadmap for building scalable security services that match the speed and complexity of modern threats.

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N-able 2025 Annual Threat Report

N-able | 1/28/2026 10:21:19 AM

Small and mid-sized businesses are no longer overlooked by cybercriminals. They are now prime targets.

The 2025 Annual Threat Report reveals a 273x increase in detected threat activity against SMBs, driven by ransomware, business email compromise, credential abuse, and AI-powered social engineering. Drawing on real-world telemetry and frontline threat research, the report breaks down the three most disruptive threats impacting SMBs today, why identity has become the new security perimeter, and how regulatory pressure is raising the cost of poor security hygiene.

Rather than focusing on theoretical risks, this report separates threat hype from the attacks that consistently cause financial, operational, and reputational damage. It concludes with practical, high-impact security controls that SMBs and their service providers can prioritise to reduce risk, meet compliance expectations, and strengthen cyber resilience without enterprise-level budgets.

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BCDR Buyer’s Guide For MSPs

Datto | 8/15/2025 1:43:07 PM

Business downtime and lack of access to business-critical data can result in lost profits and productivity for a business – and most small and medium businesses (SMBs) can’t withstand a loss of that scale. This is where managed service providers (MSPs) come in. With a comprehensive business continuity and disaster recovery solution, you’ll be able to get your clients back up and running in the wake of a disaster.

But how do you know which solution is the right fit for you and your clientele?

In this eBook, we’ll discuss:
•Common myths and misconceptions about backup and business continuity solutions
•What to look for in a BCDR solution that will best serve you and your clients
•How Datto BCDR can drive efficiency and profitability for MSPs
•And more!

Download our eBook today for insights on the BCDR buying process.

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The Ultimate Guide to Scaling AI Workloads: Optimize GPU Orchestration Without Breaking the Bank

Salad Technologies | 5/28/2025 10:15:19 AM

Struggling to keep up with the demands of AI and containerized workloads? Whether you're leading infrastructure for a biotech startup or building the next ML product, your GPU strategy can make—or break—your scale.
This expert guide breaks down proven strategies for optimizing GPU orchestration, cutting costs, and achieving enterprise-grade performance—without enterprise-grade spend.

You’ll get:
• A breakdown of top container platforms for AI workloads
• Practical resource allocation, scheduling, and cost-optimization techniques
• Case studies from teams who scaled to 10,000+ workloads affordably
• A framework for future-proofing your infrastructure
Get the insights you need to scale smarter. Download the guide now.

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Push-to-Talk over Cellular

Hytera | 5/2/2025 11:39:19 AM

Remember when Nextel revolutionized business communications? Today’s Push-to-Talk over Cellular (PoC) provides nationwide individual and group calling using mobile operator 4G/5G/LTE networks and Wi-Fi networks for fast and low-cost deployments. IT managers are playing a critical role in enterprise communications systems, and this now includes digital two-way radio systems.

This white paper will review the key capabilities and benefits of PoC communications systems, along with the different deployment options.

Key takeaways for IT professionals include:
• “You want to put what on my network?” Learn the coverage requirements of your facility’s Wi-Fi for PoC radio deployments
• “Isn’t this basically VoIP with IoT devices?” Learn how PoC systems work and the different types of PoC devices
• Learn how dispatch applications leverage group calling and GPS location tracking enable operational efficiency
• Learn simple and cost-effective methods to add PoC radios to existing two-way radio systems

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G2 Winter 2025 Contact Center Operations Report

UJET | 2/4/2025 1:05:07 PM

For 19 consecutive quarters, UJET is recognized as a leader in Customer Satisfaction in the G2 Winter 2025 Contact Center Operations Report!

Here's why UJET is the top choice:

- Unmatched User Satisfaction: Ranked #1 by real users for 19 consecutive quarters.
- Momentum Leader: Stay ahead with a future-ready platform.
- Best Usability: Easiest to use for both enterprise and mid-market.
- Easiest Implementation: Voted #1 for simple setup and deployment.
- 100+ Badges: Recognized for excellence in key areas like ease of use, support, and implementation.

See what real users are saying - get your copy today.

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UJET AI-Powered CCaaS and WFM

UJET | 1/6/2025 2:02:18 PM

UJET's unified, AI-powered Contact Center as a Service (CCaaS) & Workforce Management Management (WFM) platform empowers organizations of any size to deliver exceptional customer experiences and transform contact center operations through AI-powered automation, intelligence, and omnichannel orchestration.

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AI Maturity Benchmark Report

UJET | 1/6/2025 2:00:11 PM

The 2024 AI Maturity Benchmark Report reveals that many organizations are missing out on the transformative benefits AI can offer. To understand what separates leaders from laggards, UJET is introducing a new AI Maturity Benchmark. It evaluates the adoption and implementation of AI across the contact center and its impact on key organizational metrics. Ultimately, those who display high maturity are reaping more benefits such as increased positive interactions with customers, boosted agent productivity, and improvement in key contact center KPIs.

Key Insights:
• 75% of contact centers prioritize AI investments, yet most deployments remain low maturity
• Companies with mature AI strategies see a 68% increase in upsell and cross-sell rates
• AI isn't replacing agents - 98% of leaders believe it will upskill them
• Only 10% of contact centers have achieved high AI maturity. Is yours one of them

Get your copy today!

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The language of innovation: Why and how to gain your customers’ trust with your AI and digital

Language IO | 5/9/2024 3:59:58 PM

We’re thrilled to let you know about our latest guide, “The language of innovation: Why and how to gain your customers’ trust with your AI and digital transformation strategy.”

And as a bonus, we’ve created the ultimate innovation checklist that will help you set goals for your digital transformation initiative and go after them.

Ready to level up your digital transformation? Download the guide now.

We hope you’ll find the insights and actionable advice in this guide helpful as you build your digital innovation roadmap.

Here at Language I/O, we take your business goals like improving customer experience and propelling digital transformation seriously. That’s why we put together a comprehensive resource on the top priorities of digital transformation, why your AI integration initiatives should start with optimizing customer experience and how you can make AI-powered real-time translation a seamless part of your innovation.

You’ll learn

- The importance of making digital transformation an enterprise-wide initiative and gaining the trust of both your customers and employees
- How real innovation is all about the quality of experience your customer is getting at every touchpoint
- Effective strategies to build out a digital transformation and AI strategy for multilingual customer service

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Exploring CX strategy and technology adoption: A decision-maker’s chart

RingCentral | 1/18/2024 4:25:42 PM

Without the right customer experience strategy in place, you could be sacrificing customer loyalty, profitability, and overspending. Download our infographic to learn how to overcome common hurdles and try our handy checklist to get the most out of your CX strategy.

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Transforming Customer Experience

RingCentral | 1/18/2024 4:24:20 PM

Six Vital Projects to Help Improve CX
Customer engagement is a top priority at businesses—and for good reason. Consumers say they will tolerate three bad experiences before leaving the company for good. That may help to explain why 65% of companies had planned to increase their 2023 customer experience (CX) spending by an average of 24%, according to Metrigy’s 2023 Technology Spending Forecast global study of 400 companies.

CX and business leaders see customer engagement as an area ripe for transformation. In fact, 82.7% of companies have completed, are engaged in, or are planning a CX transformation project for 2023, according to Metrigy’s Customer Experience Optimization: 2023-24 global study of 641 companies. These projects, as defined in the study, apply new or existing technology to improve agent and/or customer experience to drive positive business value. Find out More…

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RingCentral RingCX overview

RingCentral | 1/18/2024 4:22:31 PM

Rethink how your business creates great customer experiences. With RingCX’s intuitive, efficient, AI-first contact center, you’ll serve customers more efficiently with less effort. Read our product guide for more.

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RingCentral RingCX Interactive Voice Response

RingCentral | 1/18/2024 4:21:12 PM

Learn how RingCX’s interactive voice response capabilities can reduce customer wait times, speed up call resolution, and enable customer self-service.

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RingCentral RingCX Analytics

RingCentral | 1/18/2024 4:20:00 PM

Download the product guide to get a full view into the entire customer journey with detailed reporting and metrics. With these insights, you’ll be able to make more informed business decisions for better customer experiences and agent performance

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RingCX Digital Engagement Datasheet

RingCentral | 1/18/2024 4:18:29 PM

Turn into a customer-ready business with RingCX. Meet your customers on all the channels that matter with the AI-first, simple-to-use contact center that makes smarter customer experiences easy.

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An introduction to AI in customer service

RingCentral | 11/1/2023 12:03:00 PM

Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this ebook, we give an introduction to how customer service leaders are using AI to improve their customer experience.

Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this ebook, we give an introduction to how customer service leaders are using AI to improve their customer experience.

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5 ways AI can transform your customer experience

RingCentral | 11/1/2023 11:59:45 AM

AI has become a sophisticated tool to enhance both agent and customer experiences. Learn the top ways that AI is transforming how businesses deliver customer service in our new ebook.

The processes and tools used to deliver customer service may change rapidly, but one thing remains the same: providing a stellar customer experience requires understanding what customers want and providing it to them.

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The Cloud, Infra, and Security Landscape for Independent Software Vendors (ISVs)

Xoriant | 3/20/2023 1:15:34 PM

To deliver software products at digital speed and stay relevant, ISVs are relying on multi-cloud and hybrid infrastructures which can be difficult to architect, monitor, and manage. And once you commit to cloud first, your teams may run into resource bandwidth and security challenges that impede rigorous observability and optimization.

Developing a systematic cloud strategy that goes beyond migration and addresses the unique requirements of shared security, cloud native development and optimization will help ensure your desired business outcomes.

In this POV, Jay Kashyap, Xoriant SVP & GM Cloud, Infrastructure and Security practice, shares his views on how a systematic cloud adoption framework can help ISVs conquer the cloud.

- Discover key drivers, facts and figures tested across multiple projects to help ISVs
- Develop a systematic approach and methodology leveraging modern tools and technologies to help ISVs maximize their cloud investment
- Leverage cloud providers’ advanced services and innovations to leapfrog and competition
- Arm yourself with field-tested to-do’s that help avoid pitfalls and make future-proof decisions at every stage – from Cloud Enablement to Security and Optimization

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Five Ways to Reduce the Cost and Complexity of File Sharing

Egnyte | 11/12/2021 2:50:38 PM

The legacy file server is dead! Have clients that are looking to replace their file servers? Looking for a solution that is easy to deploy and manage?

In this ebook Egnyte shares 5 ways you can reduce the cost and complexity of file sharing.

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Egnyte Solution Overview

Egnyte | 11/12/2021 2:48:31 PM

Egnyte is the only all-in-one platform that combines data-centric security and governance, AI for real-time and predictive insights, and the flexibility to connect with the content sources and applications your business users know and love — on any device, anywhere, without friction.

In this Solution Overview you will learn:
• What is the Egnyte Solution?
• Why Egnyte - what makes us different?
• How it works

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