Many Cell Phone Customers Will Get Break on Bills Due to Hurricane Sandy

By

Many customers who use Verizon or AT&T cell phone service and live in portions of New York and New Jersey will get a break on their bills because of Hurricane Sandy.

Select Verizon customers will see the company waive charges related to U.S. voice and text messages made between Oct. 29 and Nov. 16, according to NBC News. Verizon customers, however, will still have to pay monthly access charges, CNET said.

In addition, AT&T will not ask select customers to pay for voice and text overage charges.

"AT&T will also extend the late-payment window for wireless customers who are behind and waive late payment fees," NBC News quoted an AT&T spokesman.

AT&T's decision affects bills sent to customers in parts of New York, New Jersey, Eastern Pennsylvania, Delaware and Connecticut, the source said.

Verizon identified the affected areas where customers may get a break on their bills as: New Jersey counties Atlantic, Bergen, Burlington, Camden, Cape May, Cumberland, Essex, Gloucester, Hudson, Hunterdon, Mercer, Middlesex, Monmouth, Morris, Ocean, Passaic, Salem, Somerset, Sussex, Union and Warren.

New York counties, in addition to New York City, are Nassau, Putnam, Rockland, Suffolk and Westchester.

Many Sprint customers will also get a waiver because of the storm for “late fees, overage charges, roaming and call forwarding fees, between Oct. 29 and Nov. 28, and a renewal extension for prepaid services,” according to a statement by the company made to NBC News.

Affected areas include parts of Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Pennsylvania and Rhode Island, NBC reported.

Also, some prepaid customers on Boost Mobile Monthly Unlimited, Virgin Mobile Beyond Talk and payLo by Virgin Mobile Unlimited Talk and Text plans will get “extended service if they are at risk of not making their payment due date. Boost Mobile Pay As You Go and payLo customers will receive a $10 account credit,” NBC quoted a company statement.

In a related matter, AT&T and T-Mobile are still allowing subscribers to have the option to use either of the two networks. AT&T and T-Mobile both use GSM and UMTS standards.

It is believed that cell phone users are almost all back to normal when it comes to service interruptions due to Hurricane Sandy. For example, according to CNET, Verizon restored service to 99 percent of the East Coast.

In the long term, there could be a more sympathetic attitude to new government regulations or voluntary measures by telecom companies as they prepare for future emergencies, TechZone360 reported.




Edited by Braden Becker

TechZone360 Contributor

SHARE THIS ARTICLE
Related Articles

Coding and Invention Made Fun

By: Special Guest    10/12/2018

SAM is a series of kits that integrates hardware and software with the Internet. Combining wireless building blocks composed of sensors and actors con…

Read More

Facebook Marketplace Now Leverages AI

By: Paula Bernier    10/3/2018

Artificial intelligence is changing the way businesses interact with customers. Facebook's announcement this week is just another example of how this …

Read More

Oct. 17 Webinar to Address Apache Spark Benefits, Tools

By: Paula Bernier    10/2/2018

In the upcoming webinar "Apache Spark: The New Enterprise Backbone for ETL, Batch and Real-time Streaming," industry experts will offer details on clo…

Read More

It's Black and White: Cybercriminals Are Spending 10x More Than Enterprises to Control, Disrupt and Steal

By: Cynthia S. Artin    9/26/2018

In a stunning new report by Carbon Black, "Hacking, Escalating Attacks and The Role of Threat Hunting" the company revealed that 92% of UK companies s…

Read More

6 Challenges of 5G, and the 9 Pillars of Assurance Strategy

By: Special Guest    9/17/2018

To make 5G possible, everything will change. The 5G network will involve new antennas and chipsets, new architectures, new KPIs, new vendors, cloud di…

Read More